Brigham Young University

Joseph Ezra Vianzon

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Professional Goals

I am looking forward to helping businesses succeed in their marketing goals through strategy and creativity.

Mobile:

+639*********

Email:

*.**********@*****.***

LinkedIn:

https://www.linkedin.com/in/josep

h-ezra-vianzon-1622a71a1/

Address:

Mati, Davao Oriental, Philippines

-Attained a consistent passing rate for customer service.

-Resolved billing and technical issues through chat AT&T Chat Support

VXI Global Holdings March 2019-October 2019

Brigham Young University- Idaho Online (2019-2020) Certificate of Completion Social Media Marketing TESDA- Lupon School of Fisheries (2013)

National Certificate II in Computer Hardware Servicing Specializations

- Facebook, Instagram, Twitter, LinkedIn, and

Snapchat Marketing

-Social Media Management

- Communication

-Analytics & Reporting

-Social Media Content Creation

-MS Office (Excel, Word & PowerPoint)

-Canva & Photoshop

-Video Editing

-PPC & Basic SEO

-Email Support

-Chat Support

-Technical Support

-Lead Mapping

-Human Resource Management

Languages Spoken

American:

English

Asian:

Filipino

Academic History

- Resolved billing issues and provided troubleshooting steps for customer's equipment through phone

-Maintained a passing rate for customer service and sales metrics for 6 months. Receptionist

Flatworld Solutions April 2018 - October 2018

- Identified customer's concerns and referred them to the appropriate department

-Booked appointments for customer's policy handlers AT&T Billing and Sales Associate

Sutherland Global Services April 2017- April 2018 Work Experience

-Managed Facebook, Instagram, Twitter, and LinkedIn daily posts

-Interviewed candidates during the screening process

-Conceptualized and designed social media posts

-Data mined using Leads Gorilla platform for email marketing

-Performed administrative tasks to coordinate projects and reports

-Assisted the CEO in standardizing processes

Marketing Manager

Staffico Inc. July 2021- December 2021

-Conducted market research and social media page analysis

-Designed social media posts (Images) with captions

-Initiated a social media strategy for a new brand Social Media Manager

Staffico Inc. April 2021- June 2021

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