Front Desk Fitness Manager
Resume:
USMAN JAVED
PROFILE
Dedicated and ambitious fitness professional with years of experience in the industry. Possess strong leadership and relationship building skills. Proven ability to turn around underperforming fitness programs to create highly profitable programs through strong strategic planning and people management. Looking for a role within an organization where demonstrated skill in client service, organization, and leadership can be translated into improved customer satisfaction, growth and profitability.
EXPERIENCE
ASSISTANT MANAGER, NEW YORK SPORTS CLUB, COBBLE HILL, NY- 2018- 2020
• Was responsible for ensuring efficient and effective operations of club with a focus on driving net revenue gain through membership gain and retention.
• Managed the development of all other club managers and the team of sales professionals
• Organized daily and weekly meetings with team members to ensure staff was connected to each other and in tune with revenue goals and member feedback
• Worked to hit key metrics in sales, revenue, retention, cost management, fitness revenue, Fitness sales/ Net gain, Fitness retention and Fitness booking/set up
• Planned with the GM daily/weekly/monthly fitness sales, revenue and retention goals, tracked Key Performance Indices (KPI) for all departments and created action plans to improve KPIs
• Partnered with the GM to review and analyze the club’s Profit & Loss statements and other financial reports daily to ensure the club is on track to meet sales, fitness indices and expense goals.
• Prospected with call drives, special events in the club and engaging new members at point of sale
FITNESS MANAGER, NEW YORK SPORTS CLUB, COBBLE HILL, NY - 2017 - 2018
• Assisted the sales and operation team with inquires, sales and member concerns
• Executed fitness assessments and design programs for new clients
• Helped clients set and achieve health and wellness goals
• Hired, trained, and supervised personal training staff
• Assigned clients to trainers best suited for client goals
• Conducted audits and performance evaluations of all personal trainers ***********@*****.***
• Worked with trainers individually in developing business plans, empowering them to reach their targets
STORE MANAGER, GENERAL NUTRITION CENTER, JACKSON HEIGHTS, NY - 2016 - 2017
• Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction
• Protected store from loss or theft by setting and enforcing clear security strategies
• Managed inventory control, cash control, and store opening and closing procedures.
• Approved regular payroll submissions for employees
• Reconciled daily sales transactions to balance and log day to day revenue
• Completed point of sale opening and closing procedures
• Supervised guests at front counter, answering questions regarding products
• Hire, train, discipline, review and terminate employees MEMBERSHIP CONSULTANT, MATRIX FITNESS CLUB, ASTORIA, NY - 2015 - 2016
• Conducted gym tours, sold memberships and personal training packages to prospects
• Customer service regarding membership/ billing issues
• Assisted GM with front desk staffing, training, and termination
• Shift scheduling of front desk and maintenance of staff
• Prepared marketing materials that would be sent out to members, which detailed new events, promotions and activities that were coming up
• Prospected new sales leads from directories, referrals and partners ADDITIONAL EXPERIENCE
EVENT MANAGER, NEW AGE PRODUCTIONS INC, NY
MASTER OF CEREMONIES, NEW AGE PRODUCTIONS INC, NY
EDUCATION
BARUCH COLLEGE — BA, ECONOMICS, 2013
QUEENSBORO CC - AA, LIBERAL ARTS, 2006
REFERENCES
• Joe Unger, Regional Director, NYSC - 203-***-****
• Irfan Farman, General Manager, Matrix Fitness Club - 347-***-****
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