Customer Service Holdings Ltd
Resume:
Nastassia Stevens
Customer Service/ Receptionist/Supervisor
Palm Beach Gardens, FL 33410
********************@*****.***
Professional and hardworking individual with over 10 years experience in customer service. I also have 5 years of supervisory experience. Learns and adapts quickly and a great team player Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Ocwen Financial Corporation - West Palm Beach, FL
December 2021 to Present
• Answered customer's queries about their reverse mortgage via phone calls
• Did basic troubleshooting to assist customers with issues they were having
• Maintained an upbeat and professional attitude at all times
• Ensured client and company policies and procedures are maintained
• Provided developmental up training to lower performing agents
• Send emails to various departments to complete requests made by the customers Receptionist
HCI College - West Palm Beach, FL
November 2021 to December 2022
• Greeting students and visitors in an upbeat professional manner.
• Send and hourly report on recruitments and daily office activities
• Answer all phone calls and transferred calls to appropriate offices
• Printing, filling and sorting of documents
• Printing of student ID cards
• Restocking of office supplies
Supervisor
C4 Global Solutions - Montego Bay, MD
February 2019 to August 2019
. Collections supervisor for the At&t project
. Assisted agents with closing accounts and setting up payment plans
. Assigned shifts
. Send hourly stats on the monies collected
. Ensure company culture is maintained and rules are being adhered to Floor Supervisor
Global Lighthouse Consulting Inc
September 2018 to January 2019
* Assisted the Floor Manager with reports on daily or weekly basis
*Ensured company "culture" is maintained
*Assisted Agents with calls when requested
*Created break schedules
* Ensured that company rules and guidelines are being maintained
*Assisted with training of new hires
DBA Holdings Ltd.
Casa Montego Arcade, Gloucester Avenue, Montego Bay Assistant Payment Processing Manager
DBA Holdings - Montego Bay, MD
March 2017 to August 2018
* Delegate work to agents by assigning particular portfolios to be worked
*Ensure call targets are met; monitor agents on customer service expectations; ensure company policies/guidelines are adhered to
*Ensure that payment departmental duties are carried out; delegate duties for payment processors
*Interact with staff to promote high company "culture"
* Liaise with Upper Management to tally daily numbers and performance Administrative Assistant
DBA Holdings - Montego Bay JM
October 2015 to March 2017
*Assisted with the recruitment process
*Created company handbook and slide presentation for training
*Compiled training documents for new hires
* Answered phone calls and took messages
*Organized and filed documents
*Provided daily attendance report to Hr Manager
*Help with the planning of company functions and activities Customer Service Agent /Take-Over Agent
Global Gateway Solutions
January 2010 to February 2011
*Contacted American residents and offered time travel packages to various destinations
*Tried to upsell Summer Bay customers who wanted to cancel their timeshares by offering bonuses on their vacation packages
*Assisted agents ("Fronters", i.e. first level Customer Service Agents) with closing deals.
E-services Group International (XM/Sirius Radio)
1 Mangrove Way Free zone, Montego Freeport Montego Bay Retention Agent
Customer Services
February 2009 to October 2009
*Assisted subscribers with problems they may have with their satellite radios
*Retained subscribers by persuading them from cancelling their services and gave bonuses where necessary
*Up-selling subscribers to longer-term packages and newer radios/ accessories Education
Associate in Sociology Unit
Montego Bay Community College
September 2006 to June 2008
Mount Alvernia High School
2000 to 2005
Skills
• Customer Service
• Microsoft Word
• Team Building
• Time Management
• Word
• Microsoft Office
• Leadership
• Management
• Supervising experience
• Typing (5 years)
• Organizational Skills
• Customer support
• Recruiting
• Employee Orientation
Contact this candidate