Medical Transcriptionist Customer Service
Resume:
Melanie Tanielu
Ivins, UT 84738
*********@*****.***
Objective To obtain a long-term position within an organization that welcomes initiative and values versatility.
Experience
Medical Transcriptionist
11/06 – 02/09 Caring Neurology Services Fountain Valley, CA
Duties:
Record medical reports provided by physician, create complete documents from recorded reports, deliver and/or fax legal confidential documents to referring patients, ensure medical terminology is being used correctly, edit transcribed reports for grammatical or spelling errors, answer incoming calls on a multi-line switchboard, screen phone calls, file patient charts, file billing documents, file test results, assist with patient check-ins, maintain a clean and safe workspace, stock and clean exam rooms, provide excellent customer service, provide additional administrative support for physicians.
Customer Service Clerk
09/04 – 12/05 American Banker Mortgage Santa Ana, CA
Duties:
Answer customer inquiries regarding mortgage/CRE accounts, research customer complaints and/or concerns, enter conversations into Servicing comments on computer, assist in maintaining customer insurance information for Property and Liability, respond to customer correspondence, prepare forms, assist in monitoring non escrow accounts for payment of taxes and insurance, examine deeds, coordinate and process payoff requests for various title companies or customers, provide excellent customer service.
Customer Service Clerk
03/03 – 09/04 First Housing of America Santa Ana, CA
Duties:
Responsible for handling variety of complex customer and operational transactions, gather and analyze information skillfully, manage difficult or emotional customer situations, respond promptly to customer needs, write clearly and informatively, work closely with customers in order to get loans cleared-to-close within expected turn-times, assist with more complex loan approvals, examine deeds, assist in maintaining customer insurance information, answer customer inquiries regarding mortgage/CRE accounts, provide excellent customer service.
Volunteer
07/02 – 03/03 Sunflower Gardens Santa Ana, CA
Duties:
Assist in dietary services as well as encourage residents to participate in activities to enhance their stay, administer medications to residents alongside CNA, conduct room checks, observe and document resident behavior and development, prepare incident and other written reports, consult and communicate with shift leaders, supervisors and professional staff, perform light housekeeping duties, take inventory of clothes, linen, food and supplies.
Education
Santa Ana Community College Santa Ana, CA 2004 - 2005
Orange Coast Community College Costa Mesa, CA 2003 - 2004
Estancia High School Costa Mesa, CA 1999 - 2002
Qualifications
Computer literate (80 wpm) Microsoft Office proficient Highly organized
Exceptional attention to detail Excellent written and oral skills
Strong ability to multi task
Work well under pressure
References
Available upon request
Contact this candidate