Customer Service Resource Manager

Diane DeDonna

**** ******* ***, *********, ** ***61

Cell Phone: 973-***-****. Home E-mail:

************@*****.***

Date: January 13, 2022

I am submitting my resume for review in the hopes I may be reconsidered for your Purchasing position. I have earned a certificate in Material Management, from Bloomfield College, NJ in May 2002. I have been a member of the Apices society for 10 years. I attended all 5 of the CPIM Classes, (Certified Production and Inventory Control) and past 4 out of five exams to receive the certificate. I also have attended all 4 classes for the (CSCP) Certified Supply Chain Professional Certificate

I have worked in the manufacturing industry for over 10 years. I previously worked for a medical device manufacture as a Finished Goods Planner/Buyer, and Production Service- Planner-Buyer, for a manufacture of analytical instruments for 8 years.

My career began at Daewoo Heavy Industries in the Spare Parts Department, receiving customer’s request for spare parts to their CNC machine. I became very service oriented to fulfill the needs of customers. One year after, I advance myself by adding the responsibilities of forecasting & procuring spare parts from the OME Manufacture in Korea to improve leads times on critical components on newer and older CNC machines. After Daewoo, I attended Bloomfield College and received a Certificate in Supply Chain Material Management that included seven courses in the related field

As I was attending classes at night at Bloomfield College to obtain my certified in material management, I went to work for Edax Inc, in Mahwah, NJ as the Service Parts Coordinator. There I became the point person to serve as a vital role to customer’s request for service parts for their analytical unit, and was able to follow through with all their diverse needs. Three years later, I was promoted to Production Planner/Buyer. I became part of the engineering team for new projects, in which I supported the purchasing in expediting of components needed to build prototype units. As new products were released from Engineering, it became my responsibility to procure all components, & determine the schedule for production, as I also continued to fulfill the needs as the Service Coordinator. I believe in a continuous process improvement throughout the entire supply chain that will have great benefit to the end user. I am driven to be very customer focus.

Unfortunately after 8 plus years, I became a victim of the economic conditions in January 2009 and was laid off from Edax. I then was able to find work with Parker Labs, as a Production Planner/Buyer. I had worked there for 4 years before moving down into Southport, North Carolina.

In March 2015, I accepted a temporary position as Customer Service/ Production Control position with a small Precision Bearings company in Southport. Unfortunately, the contract ended in 5 months.

Currently, I am working in hospitality & food retail industry for the last 6 years. I am eager looking to find opportunities to return to my professional skill level in the manufacturing industry.

Thank you for your valued time & your consideration

Diane DeDonna

March 2015-August 2015: Temporary Position, Premier Staffing, Wilmington, NC, at Lee Linear, Southport, NC:

Customer Service Production Control

Sourced supplier for high grade raw steel, and collaborated on the best quality and delivery

Created and Receipted Purchase Orders for steel materials needed for production in Microsoft Navision.

Reviewed and received incoming shipments of raw steel, to the correct open Purchase Order.

Entered & Released all Customer Orders, followed the order through the manufacturing floor to ensure it will ship on the date the customer requested.

September 2010 – August 2014: Parker Labs, Fairfield, NJ: Manufacture of Gels for Ultra Sound Medical Devices

Position: Finished Goods Production Planner/Inventory Control:

Set -up all planning parameters (inventory status, safety stock level, lots sizes, and routings) for finished products.

Entered all raw material components into the item master file, with the correct purchasing unit of measure, stocking unit, and set up stocking warehouse locations, for the Sage X3 ERP system

Developed and Implemented a 3 week production schedule for the manufacturing of batched gel, and packaging line, taking into consideration available capacity, material availability, customer order requirements, for the best production order sequence

Reviewed & released suggested request for purchase of raw materials & components, & verify receiving of PO in correct location warehouse, from the enterprise planning bench in Sage X3.

Reviewed material/purchase order due dates to ensure late deliveries are expedited in accordance with production schedule requirements. Verify status of components and delinquent material, maintaining shortage records

Create Build and Enter Bill of Materials for new items, into item master, Update routings, and BOM from ENC changes.

Monitored suppliers capacities to ensure no unexpected capacity constraints occurred.

Conducted vendor audits to qualify as approved suppliers that will continuously improve on requirements needed to exceed customer expectations.

Source out and implement vendor approvals, for new product lines

Nov. 2003- Jany 2009: Edax Inc, Mahwah, NJ: a Global Manufacture of Energy Disperse X-Ray Microanalysis Systems

Position: Production Planner/Buyer:

Evolved as a logistical support function to (Planning & Purchasing, Engineering, Service & Technical Support departments), in the purchasing of machined parts, electrical components, PCB boards, memory card, and MRO’s items.

Daily review of action message reports from MRP (MFG Pro) to react in changes in demands, that could affect components inventory levels, then was able to make decisions to Plan & Schedule work order releases

Daily placement & verification of P.O’s to supplies via supplier’s web sites, or e-mails for MRO items, production components, and items used for special engineering projects.

Evaluated suppliers’ performance, to measure the gaps between actual & expected, for on time deliveries and fill rate, and to have continuous improvements on processes.

Collaborated & Negotiate delivery lead times with suppliers to contain & reduce cost, by long-term contracts and developing a consistent delivery time schedule.

Communicated with suppliers to modify components parts to meet engineering specifications on new projects.

Develop processes with suppliers that reduced leads times on components, to meet customer’s expectations

Reviewed Material Reject Reports, Obtained RMA # from suppliers to have corrective actions taken on non-conformance items, and followed up on the corrective action to verify it has been completed correctly and on time.

Monthly updating and reporting of PPV, against standard cost of purchases.

November 2000-November 2003: Edax; Service Parts Planner/Coordinator:

Responsible for Forecasting, Planning & Procuring Service Spare part orders, to meet customer’s delivery requirements.

Set & managed product life cycles to minimize inventory obsolescence, & slow moving items.

Developed cost savings plans on returned and obsolete components would result cost saving to the bottom, including sourcing supplier that were able to repair older components, & negotiating return goods with suppliers, on excess product.

Received, entered & fulfilled all service orders for component parts, both for internal customer & domestic customers.

Proactive approach to prevent potential problematic stock shortage, by interfacing with service department, engineering department, and supporting the quality manufacture manager.

Purchased all spare parts, for analyzers system, included, (Memory boards, PBC boards, power supplies, cables. electrical components, fitting, wires connectors, pumps, )

Sources suppliers to repair power supplies & older PCB boards, to replenish spare part inventory, for older components that are near end life, are obsolete, but are needed to service unit with service contracts for 7 years.

December 1995-August 1999

Daewoo, West Caldwell, NJ, Currently known as Doosan Infracore American

Position: Spare Parts Coordinator for CNC Lathes, Milling Machines

Forecasted the demand of spare parts for older, current, and new machines, to procure from Korea.

Managed all spare part inventories, for CNC lathes, cost effectively by machine groups and determined the required spare parts to procure from Korea.

Sourced Domestic suppliers that were able to retro-fit spare pump. Rotary unions & other spare part to Korean specifications.

Worked with a staff of 3 service men for domestic customers that call upon for service of warranty machine, or maintenance schedule for machine, or to trouble shoot problems and have replacement parts available fix the lathe

Prepared quotations for dealers and end users.

Timely Processing of customer’s returns for credit.

Received, Reviews, and fulfillment of 50 customers spare part order to ship out daily.

Education:

2002 Bloomfield College NJ: Earned Certificate in Material Management, Seven Courses,

Professional References:

Marge Giangrasso, Former Daewoo Human Resource Manager. 973-***-****

Kim Meyer, Current Senior Buyer Ametek/Edax, E-Mail- ***.*****@******.*** Cell # 845-***-****

Thomas Pavlick, Former Edax, Senior Buyer, Cell # 973-***-****, email, ********@**.**.***

Marty King, International Sales Manager Parker laboratories: Cell: 516-***-****

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