Customer Service Assistant Manager
Resume:
Tonya Hoffmann
Midlothian, TX *****
*************@*****.***
Highly creative Accounts Receivable Clerk with 8 years in accounting and finance. Results-oriented and solution- focused professional. Administrative professional offering excellent communication and computer skills. Meets deadlines and works with a high level of multicultural awareness and adaptability. Commercial Accounting and Install Sales customer service driven to exceed sales goals and build long term relationships with customers. Delivers positive experiences through high-quality customer care. BIg Box retail management dedicated to continuous process improvement in the face of rapidly evolving and changing markets. Extremely results-oriented and proactive in addressing and resolving problems.
Willing to relocate: Anywhere
Work Experience
General Manager (GM)
Ulta Cosmetic store - Midlothian, TX
October 2017 to January 2022
Administrative & Business Operations with HR/policy enforcement. Kronos, Bi reporting, excellent inventory outcomes. Teacher leader with diversity in mind. Operations Manager
Ulta Beauty Corporate - Midlothian, TX
October 2017 to September 2020
Opening a new small box store for the 1st time as an Opps Mgr has been amazing seeing the difference between a small box and big box with programs not in place to help maintain the operations that I over see. I maintain inventory counts coming in and out of the store with such detail it made our inventory come in at .2 that helped our manager staff bounces. I also put in place replenish programs to increase sales bringing our numbers up for the quarter 30% which helped with bonus for the quarter. Assistant Manager
Lowe's - Dallas, TX
August 2001 to July 2017
Dallas, TX l Promoted from Team Leader to Assistant Manager within 3 years. l Counted cash drawers and made bank deposits. l Managed staff of 35sales associates, 4 team leaders and 2 assistant managers. l Assigned employees to specific duties to best meet the needs of the store. Inventory replenishment when it dropped below saling levels. l Examined merchandise/ displays/ resets to verify that it was correctly priced and displayed. l Conducted store inventories once very six months. I ensured our commercial accounts was met and learned how to work the system yardi through a commercial account. It was amazing to get hands on in a different field. Delivery Dispatch, Invoice Specialist
Best Buy - Dallas, TX
April 1992 to October 1995
l Implemented a new ordering process and identified poor work habits to improve process effectiveness. l Trained and developed new associates. l Reported to the district manager regarding all store and staff issues. l Planned budgets and authorized payments and merchandise returns. Education
High School Diploma
Midlothian High School - Midlothian, TX
1991
Skills
• Management (10+ years)
• Forecasting (10+ years)
• Budgeting (10+ years)
• Merchandising (10+ years)
• Pricing (10+ years)
• Recruiting (10+ years)
• Direct sales (10+ years)
• Property management (1 year)
• Research (10+ years)
• Payroll (5 years)
• Logistics (2 years)
• Property management (1 year)
• Sales (10+ years)
• Customer service (10+ years)
• Yardi (1 year)
• Communication skills (10+ years)
• Financial report writing (10+ years)
• Dispatching (5 years)
• Store management (6 years)
• Office manager experience (10+ years)
• Human resources (10+ years)
• Assistant manager experience (10+ years)
• General ledger reconciliation (2 years)
• Profit & loss (10+ years)
• Teaching (10+ years)
• Accounts receivable (10+ years)
• Strategic planning (10+ years)
• Process improvement (10+ years)
• General ledger accounting (5 years)
• Microsoft Excel (5 years)
• Quality assurance (10+ years)
• Writing skills (10+ years)
• Accounting (10+ years)
• Conflict management (10+ years)
• Retail management (10+ years)
• Team management (10+ years)
• Power BI (10+ years)
• Administrative experience (10+ years)
• Microsoft Word (10+ years)
• Yardi (2 years)
• Microsoft Outlook (7 years)
• Team management (10+ years)
• Financial analysis (10+ years)
• Kronos (9 years)
• Event planning (10+ years)
• Operations management (8 years)
• Computer skills (10+ years)
• Micros POS (10+ years)
• Microsoft Office (6 years)
• Hazmat (10+ years)
• Accounts Payable (10+ years)
• Account Reconciliation (10+ years)
• Business Intelligence
• Journal Entries
• OneSite
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