General Electric Medical Billing

Gina Amorando

***** ***** ******* **, *** Antonio, Texas, 78230 513-***-**** adqjyx@r.postjobfree.com

Skills & Abilities

MANAGEMENT

·Ability to recruit, train, motivate, and supervise employees including mentoring and serving as a mentoring partner.

·Involved in Peer Mentor program developing associates to leverage behaviors to drive results.

COMMUNICATION

· More than 10 years of successful experience in customer service and support with recognized strengths in sales floor maintenance, problem-solving and trouble-shooting, sales staff support, and planning/implementing proactive procedures and systems to avoid problems.

·Effectively communicates expectations, new procedures and product changes with associates and Supervisors to leverage Know more Sell more mindset.

LEADERSHIP

· Always motivated to lead the team in making decisions based on team goals, keeping members informed, setting example in keeping commitments, and sharing credit, never blame.

·Led by example in using metrics and behaviors to impact the customer experience in turn impacting results.

Experience

PAYMENT SOLUTIONS SPECIALIST ALLIANCE DATA AUGUST 2017 – CURRENT

·Experience with handling CA5 and CA3 account across the brand portfolio

·Understanding and explaining Reage, hardship and stay payments to leverage collections while preventing roll rate increase

·Consistently Ranked

·Actively worked with hiring team in showing potential new hires understand the position more thoroughly by being involved in the Talent scout program

·Manage business and customers experience to achieve optimal outcome for both

COLLECTIONS REP PORTAGE FINANCIAL SERVICES COMPANY MARCH 2016 – AUGUST 2017

·Responsible for a portfolio or 300+ accounts

·Handling all outbound and incoming calls for my portfolio – this includes sending letters, emails, and finding other creative ways of contacting the customer to collect

·Strong communication and follow through because the loan due dates and customer circumstances always varied

·Understanding and explaining simple interest loans to customers

·Making arrangements and taking meetings with customers to keep them current or get them current

TELLER II & FLOAT TELLER GENERAL ELECTRIC CREDIT UNION APRIL 2014 – FEBRUARY 2016

·Running satellite branches – included being information desk, teller, and being accountable for branch balancing alone

·Information desk responsibilities – including opening and closing accounts, processing account changes, loan processing

·Teller transactions – deposits and withdrawals, assisting members with accounts

·Balancing drawer – including upholding all negotiable instrument procedures

OPERATIONS AND STAFFING SUPERVISOR VICTORIA’S SECRECT AUGUST 2006 – APRIL 2014

·Provided administrative support through maintaining operations functions.

·Supports mangers with hiring responsibilities by scheduling interviews, checking references, and training new associates.

·Leading by example with exceptional merchandise flow strategies and procedures.

·Assisted management in leading a team in executing floor sets and sell down strategies.

·CATEGORY SUPERVISOR VICTORIA’S SECRET

·Reinforced a customer centric culture, where the full energy and activity of store team are focused on delivering highly satisfying customer experience

·Quickly and effectively solved customer challenges using customer experience reports and insights and mobilized the team accordingly.

·Supported direct manager in execution and facilitation of sales education materials and selling strategies.

·Supported, modeled, and enhanced all selling and sales support behaviors to ensure a seamless customer experience.

·Attracted and recruited qualified sales associates.

BRA SPECIALIST VICTORIA’S SECRET

TEMPORARY SALES LEAD, CASHWRAP LEAD, AND MERCHANDISE FLOW SPERVIOR VICTORIA’S SECRECT HOLIDAY SEASONS ’07, ’08, ’09, ’11

CERTIFICATION – CULINARY ARTS – NEW ENGLAND CENTER FOR CULINARY ARTS – 2005 – GRADUATED WITH 3.51 GPA

CURRENTLY TAKING MEDICAL BILLING AND CODING – CAREER STEP

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