Payment Processor Financial Specialist
Resume:
Monique Gulledge
Benton Harbor, MI *****
**********@*****.***
Resourceful, self-directed, and service and solutions-oriented Financial Specialist offering 15-years of collections management, Hospice and healthcare management experience. Confirmed ability to effectively combine time/resource-management skills and implement strategic operational initiatives to improve processes, safeguard corporate profitability,and strengthen organizational viability/ integrity.
Willing to relocate to: Charlotte, NC - Steele Creek, NC - Authorized to work in the US for any employer
Work Experience
Senior Patient Service Representative
Caring Circle Hospice at Home (Spectrum Health Lakeland) - Saint Joseph, MI January 2022 to Present
Referral Intake/Introduction to Hospice to patients, families, communities, healthcare hospitals and affiliates. Care Coordinators, Volunteer Coordinators, Finance, Compliance/Quality Assurance, IT Personnel, Public Relations, Pharmacy, Human Resources and others comprise of this discipline. We often say that we will do everything possible to make sure no patient is turned away regardless of their ability to pay. We are able to say this in part because of our administrative staff who support those who directly care for patients.
Patient Financial Advocate
Spectrum Health Lakeland - Saint Joseph, MI
September 2021 to Present
As a patient financial advocate, my duties and responsibilities were to assist patients and their families in accessing financial resources to help them pay for medical services. I also so have a wide knowledge of different programs and alternative resources available for specific procedures or general health care assistance; you then recommend different options. I also counsel patients on how to navigate paperwork related to insurance benefits and payments, inform them on how to apply for specific benefits, communicate with billing and collections agencies and patient financial services, and remain in contact with patients to answer their questions throughout the process. BUSINESS OFFICE MANAGER/HUMAN RESOURCE COORDINATOR Hallmark Nursing and Rehab - Benton Harbor, MI
June 2020 to October 2020
Oversight of secretarial and accounting personnel dealing with all insurance payments, including private, Medicare, and Medicaid as well as Handling refunds for accounts receivable, maintaining Medicaid logs, and helping process Medicaid applications.
CUSTOMER SERVICE ADVOCATE/ACCOUNTS RECEIVABLE SPECIALIST City of Benton Harbor Utility - Benton Harbor, MI
May 2019 to June 2020
Effectively performed collection functions, including collections of customer receivables, account reconciliations, and account maintenance, for a provider of water and sewage services. CENTRAL SCHEDULER/BENEFITS SPECIALIST
Spectrum Health Lakeland Hospital - Saint Joseph, MI February 2017 to May 2019
Coordinated the day-to-day operations of the department for a nonprofit community-owned health system comprised of three hospitals, an outpatient surgery center, a regional cancer center, rehabilitation centers, two long-term care residences, home care and hospice services, and 34 affiliate physician practice locations.
Coordinator/Payment Processor, Criminal Traffic
COORDINATOR/PAYMENT PROCESSOR, CRIMINAL TRAFFIC
Berrien County Courthouse - Saint Joseph, MI
August 2016 to February 2017
Entered all traffic pleas and traffic tickets and processed payments for bills, fines, fees, or other transactions into the system for the county courthouse; authorized payment of valid claims and determined method of payment.
PROGRAM SERVICE SPECIALIST
Hospice at Home Inc. Lakeland Affiliate - Saint Joseph, MI February 2013 to August 2016
Daily outreach and education in the community. Marketing for Hospice at Home and serves on several boards that assist various ages to adults in our community. Community liaison between the organization and external community resources and financial institutions. FINANCIAL COUNSELOR
Lakeland Hospital - Saint Joseph, MI
January 2007 to February 2013
Offered financial advice and assistance to patients regarding medical bills for one of the state's largest hospitals; served as the liaison between patients and their insurance companies. Education
MBA in Business Administration
American Intercontinental University - Hoffman Estates, IL August 2017
BBA
American Intercontinental University - Hoffman Estates, IL June 2014
High school diploma or GED
Skills
• Resourceful, self-directed, and service and solutions-oriented Financial Specialist offering 15-years of collections management experience. Confirmed ability to effectively combine time/resource- management skills and implement strategic operational initiatives to improve processes, safeguard corporate profitability, and strengthen organizational viability/integrity.
• Collections/Accounts Receivable
• Customer Service Operations
• Business/Administrative Operations
• Financial Integrity/Accountability
• Account/Payment Negotiation
• System Management/Improvement
• Budget/Resource Administration
• Risk Mitigation/Management
• Policy/Procedural Development
• Credit Analysis/Account Set-Up
• Strategic Planning/Direction
• Process Design/Implementation
• Client Records/File Management
• Tracking and responding to email requests
• Human Resource management
• Project/Program Management
• Board of Trustee Meetings /Taking Minutes/Notes
• Written/Verbal Communications
• Administrative Support
• Experience in Google Sheets
• Marketing
• Leadership
• Office Management
• Documentation review
• Healthcare Management
• Hospice Care
• Employee Orientation
• Recruiting
• Patient Care
• Epic
• Medical terminology
• Employee relations
• Accounts Payable
Contact this candidate