Service Dispatcher Administrative Assistant

MARYANN RIVERA

Union City, CA ***** Phone: 510-***-**** Email: *****************@*****.***

PROFESSIONAL SUMMARY

Seeking a challenging and fulfilling role as a Administrative Assistant. Excellent people skills, dedicated work ethic, strong attention to detail and extensive knowledge and experience in office administration. SKILL HIGHLIGHTS

Knowledge in Netsuite Management Software

Proficiency MS Word/MS Excel/MS

Outlook/MS Teams

MS Powerpoint

EMR Opto/Crystal Practice Management

Typing speed 48+wpm

Quick learner and multi tasker

Able to work well under pressure

Outstanding interpersonal skills

Excellent communication skills

Team player attitude

PROFESSIONAL EXPERIENCE

01/2018 to Present

Field Service Dispatcher/Clerical,

Big Joe Handling Systems - Hayward, Ca

Answer incoming calls, input customer

information and reason for

needing service in the computer for

dispatching of technicians.

Distinguish priorities of incoming calls

and assign to technicians based on

priority and customer requested time

frames.

Communicate to technicians after every

call and create another call if a return

trip is required for either parts or

follow-up service.

Calls for parts on order need to be

updated daily with part availability as

well as notify the customer of parts on

order status.

Dispatch the calls to the technicians as

the previous calls are completed.

Process tech 100% completed work

orders, verify time tracking, images and

assets matched for proper billing.

Responsible for all out of area service

calls.

05/2008 to 01/2018

Optician/Patient Coordinator

Visual Insight Optometry - Castro Valley, CA

Pre-tested patients including visual

fields, NCT, and auto refractor.

Styled patients, frame and lens

selection.

Ensured proper fitting for eyeglasses

and contact lenses.

Verified patient eligibilities, and

billed major medical PPO, and

PEC.

Processed declined claims, and eye

drop prescriptions when

medically necessary.

Submitted patient eyeglass prescription

orders using

Eyefinity, Eyemed, Superior and eLab.

Balanced monthly statements, EOBs and daily transactions. Maintained daily and monthly usage report.

06/2002 to 12/2004

Administrative Assistant,

AC Label - Fremont, CA

Assisted Accounts Payable, matched purchase orders and recorded into excel spreadsheet.

Ensured payments are verified, processed, received payments and reconciled invoices.

Entered new vendor and updated vendor information as needed. 01/2001 to 06/2002

Human Resources Assistant,

ADESA Golden Gate Auto Auction - Newark, CA

Processed paperwork for new hires including welcome hire packet, benefit packet, and 401k.

Maintained quarterly reports from DMV for any newly recorded violations on drivers employed.

Calculated weekly employee hours

using KRONOS.

EDUCATION AND TRAINING

2008 Berkeley Adult School - Medical Terminology Course – Berkeley, CA 2008 Berkeley Adult School - Medical Assistant Certificate – Berkeley, CA 1999 Washington High School: Diploma – Fremont, CA References available upon request

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