Customer Service Quality Coordinator
Resume:
Felicia Fisher
Port Huron, MI ***** C: 810-***-**** ***********@*****.***
Skills
●Self-motivated/Team player
●Detail oriented
●Communication
●Customer service
●Critical thinking
●Desire to learn
●Compassionate
●Problem solving
●Empathetic
●Data analysis
●Adaptability
●Decision making
Education
Bachelor of Science in Health Care Administration with Concentration of Health Management
University of Phoenix - Port Huron, Michigan
Associate of Arts in Health Care Administration with Concentration of Medical Records
University of Phoenix - Port Huron, Michigan
Work History
Answer team consultant, 07/2021 to Current
Cvs health - Port Huron, Michigan
●Provide customer support
●Verify and quote claim status
●Verify and quote insurance benefits
Customer service rep, 09/2019 to 6/2021
Wright & Filippis - Port Huron, Michigan
●Prep patient charts/ Scan charts into EMR
●Collecting on patients’ accounts
●Insurance verification
●Data analysis and entry
●Answering multi phone lines
●Shipping and receiving/ inventory
Health information Management, 11/2018 to 5/2019
Lake Huron Medical Center - Port Huron, Michigan
●Scan charts into EMR
Retail Sales Associate, 11/2017 to 02/2018
Target - Fort Gratiot, Michigan
●Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
●Handled all customer relations issues in a gracious manner and in accordance with company policies.
●Operated a cash register for cash, check and credit card transactions.
●Cleaned and organized the store, including the checkout desk and displays.
Caregiver, 11/2016 to 07/2017
Harbor Health Services – Marine City, Michigan
●Medication administration
●Safe patient handling
●Daily needs of patient such as bathing, feeding, light housekeeping
Pediatric Quality Coordinator, 03/2016 - 02/2017
Physician Health Care Network - Fort Gratiot, Michigan
●Data Entry
●Provide excellent customer service focusing on patient care
●Analyze patient medical chart
●HEDIS measures
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