Ca 2 Customer Service

A Shanta Johnson

*** ********* ** ******, ** ****9 951-***-**** **************@*****.***

PROFESSIONAL SUMMARY

A seasoned customer service and retail professional with proven expertise in door-to-door sales, stores, cashier warehousing and call center support. Excellent communication, organization and problem solving skills. Team player with the ability to work for large stores, corporations as well as small outlets.

SUMMARY OF QUALIFICATIONS

Retail Sales

Primary Responsibilities

• Provide information, recommend products, demonstrate merchandise to customers based on their needs

• Estimate and negotiate prices, credit or contract terms, warranties and delivery dates

• Provide ongoing support to customers as well as new product samples and catalogues

• Set up in-store displays, operate cash registers, stock shelves and assure customer satisfaction

• Identify prospective customers using business directories, following leads and membership in professional organizations Major Accomplishments

• Member of top sales team for Kirby Homecare Systems (via Kal B Enterprises), large home appliance company

• Team awards include Silver K Pin and Firs Diamond Medallion

• Background also includes in-store associate, cashier operation and customer support for Rite Aid, Edwards Theatre/Disney Live Entertainment, El Capitan Theatre

Customer Service

• Provide information about products, enter orders, cancel accounts and resolve complaints

• Exchange merchandise

• Complete contract forms and prepare changes using computers

• Determine charges for services requested, collect deposits or payments, or arrange for billing Warehousing

• Receive and count stock items, and record data manually or using computer.

• Pack, unpack and stock merchandise in shelves and stockrooms

• Mark stock items using identification tags, stamps, electric marking tools and labeling equipment

• Provide assistance or direction to other stockroom, warehouse, or storage yard workers Groundskeeping and Janitorial

• Clean and maintain indoor and outdoor common areas, restrooms, lobbies, hallways for residential and office buildings

• Safely use and operate all equipment and assure management as well as client needs were met EMPLOYMENT HISTORY

Porter Career Strategies Costa Mesa, CA 2/2017-12-21 Lead Host Norm’s Restaurant Fullerton, CA 7/2014-11/16 Groundskeeper Sojourner Lindsey Moreno Valley, CA 4/2009-6/2013 Maintenance/Light Industrial Volt Los Angeles, CA 1/2008-2/2009 Manager Senior Sale Rep. Kal B Enterprises Los Angeles, CA 5/2003-1/2008

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