Assistant Manager Customer Service

BECKY MANNING

**** ** ***** ****, *********, Florida, 32503, US • 850-***-**** • *****.***********@*****.*** Leader with an organized nature and an analytical problem-solving approach who is goal-oriented and enterprising. Mentoring and challenging team members to meet and exceed company goals is something I'm passionate about. Assistant Manager with experience providing the leadership required for increased sales and profit margins. Encourages open communication with employees and provides feedback to help them perform better at work. Proven track record of developing long-term relationships with happy customers. Self-starter who is passionate about enhancing store operations and lowering costs. To maintain staff satisfaction and performance targets, establish and enforce consistent standards and procedures. People-oriented

Personable

Motivated team player

Excellent communication skills

Shipment processing

Friendly demeanor

Strong work ethic

Detail-oriented

Accurate money handling

Skilled problem solver

Inventory management

Sales experience

Retail sales

Customer service

Cash register familiarity

Stocking

Customer-oriented

Credit card transactions

High School

Pine Forest High School - Pensacola, FL

Assistant Manager - January, 2012 to May, 2020

Dollar General - Pensacola, FL

Provided weekly work schedules to employees to accommodate business demands and vacation requests. Am in charge of office administration and payroll. Was in charge of onboarding new employees, which included training, mentoring, and new hire paperwork. Interacted with customers to assess their needs and recommend products or services. Devised and optimized schedules in order to maintain coverage and service levels in line with anticipated demand. I'm in charge of maintaining professional relationships with suppliers and customers. Assistant Manager - May, 2020 to Present

Popeyes Louisiana Kitchen - Pensacola, FL

Worked with the team to improve efficiency on various projects. Communicated with managers from other departments to maintain transparency. Developed and implemented policies aimed at increasing team productivity and improving operational efficiency. Professional Summary

Skills

Education

Work History

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