Customer Service Sales Digital Marketing
Resume:
Christopher Smith
SALES PROFESSIONAL
Customer Service New Business Development Sales Increase
Tampa, FL 33613
***********@*****.***
Diligent Sales Professional with 5+ years of experience maximizing sales results and ensuring optimal customer service. Strong background in developing and maintaining positive and long-lasting relationships with clients and co-workers at all levels. Shaped through managerial and operative roles. Adept at identifying and meeting client needs by providing innovative and tailored solutions. Competent in resolving any issues and concerns. Adept at negotiating and closing deals. Academically founded in Global and International Studies and Social and Behavioral Science. KEY SKILLS
Sales Operations Client Relationship Management Customer Service Client Education New Business Development Issue Resolution Sales Increase Leads Generations Customer Satisfaction Negotiation Process Optimization Tailored Solutions Networking Verbal & Written Communication Leadership SUMMARY OF QUALIFICATIONS
Demonstrated expertise in generating new sales, closing deals, and providing outstanding customer service
Achieved a closure rate of up to 35%
Maximized the clients' satisfaction by identifying and meeting their needs and providing them tailored solutions
Demonstrated competency in establishing and maintaining effective and long-lasting working relationships with clients and co- workers at all levels
Proficient in sales best practices and latest techniques
Possess strong leadership, and verbal and written communication skills PROFESSIONAL EXPERIENCE
Caliber Health Solutions, Tampa, FL September 2020 – Present Insurance Broker
Contact 50-100 people weekly with a 20-35% closure rate through direct referrals, networking, and targeted marketing campaigns.
Advise 1-10 customers daily on appropriate health insurance by leveraging the knowledge of the company's products and services.
Calculate quotes and educate potential clients on insurance options to meet their needs.
Provide recommendations of type and amount of coverage based on analyzing customers' circumstances utilizing persuasive sales techniques.
Handle approximately 100 outbound and inbound sales-related calls weekly to individuals interested in purchasing health insurance coverage.
Agent Smith Marketing, Sacramento, CA September 2019 – September 2020 Senior Lead Consultant
Initiated contact with 20-50 prospects weekly and achieved a closure rate of around 10% through follow-up calls for garnering information and qualifying leads, creating lead pipelines on LinkedIn, referrals, networking, automation tools, email and funnel campaigns, and social media tools.
Grew clients' businesses and doubled the number of clients and revenue from acquired clients in collaboration with the back-end team to create online ads and through an in-depth understanding of their needs.
Created prospect lists of potential new customers through research and identification of new business opportunities. Christopher Smith, Page 2 of 2
Met clients' needs by conducting meetings with 20-50 customers weekly, identifying specific business pain points, needs, and shortcomings, tailoring solutions, and closing deals.
Addressed and resolved pain points of each business owner by creating business campaigns and proposals and provided clients with exceptional support.
Ensured adherence to deadlines and fulfillment of business proposals through collaboration and management of associates and team members on campaigns and projects.
Targeted specified demographics of potential customers and clients by developing ad campaigns and funnels utilizing Facebook Business Manager and Google Ads.
Maximized the targeting by monitoring and calibrating advertising campaigns.
Established strong credibility within the digital marketing industry and generated new business outside of outbound prospecting by cultivating trust and rapport with established clients. American Income Life, Sacramento, CA March 2017 – September 2019 Insurance Sales Agent
Prospected new clients and built client relationships through networking, direct referrals, lead databases, and cold calling.
Contacted around 100 clients weekly, arranged 10-15 appointments, and closed 2-3 deals to sell new and additional insurance coverage.
Met individual client needs by customizing existing insurance programs and analyzing specific requirements.
Performed calculations of premiums based on client income and need for coverage.
Provided recommendations to clients by researching insurance packages and investment options and assessing risk related to policies.
Boosted overall sales by promoting the sale of plans, explaining the advantages, features, and disadvantages of various policies to clients, and answering their questions and concerns.
Recommended type and amount of coverage based on the analysis of customers' needs utilizing persuasive sales techniques and best practices.
Created sources for continuous client referrals within the community and with businesses utilizing outstanding networking skills.
Supervised the fulfillment of policy requirements, including medical examination and completing proper forms and documents.
Ensured high client satisfaction level and positive work environment by displaying a consistent, positive attitude towards customers, peers, and other personnel, even during high-stress clients.
Executed various administrative tasks, including records maintenance and client scheduling. EDUCATION
UC Santa Barbara, Santa Barbara, CA, June 2015
Bachelor of Arts in Global and International Studies Folsom Lake College, Folsom, CA, May 2013
Associate of Arts in Social and Behavioral Science CERTIFICATIONS & LICENSES
Life and Health Insurance License, April 2017 – Present Google Certifications
Digital Marketing
Introductory and Advanced Analytics
Contact this candidate