Resources Executive Administrative Assistant

Kyra Connors-Peters

Professional Summary:

• Results-oriented Human Resources Executive/Customer Support who is a dynamic leader, team player and motivator.

• Has a broad experience in all areas of HR, including payroll, policy development, and performance management and onboarding new employees.

• Detail-oriented (background check submissions & payroll) with excellent analytical skills and experience with benefits and payroll administration. Skills/Knowledge:

• Benefit Information

• Compliance Auditing

• Payroll Input Coding

• Unemployment Submitting

• PeopleSoft

• California State Laws

• Microsoft Applications

• Documentation Importance

• Supervised employees

• Proficient with Excel.

Accomplishments:

• Implemented new process used in my local office and other offices have decided to utilize this as well:

• New Start Process- outlines and streamlines the steps employees should follow when filling positions for our clients.

• Created readily available spreadsheets that were saved in the Public folder of the local office which provided easy access to on-boarding information.

• Non-National Account Spreadsheet and Customer Code Spreadsheet- these spreadsheets provide easy access to pertinent information that pertains to each client. Education:

• Bachelor of Sciences, Psychology Fisk University, Nashville TN Professional experience:

Amazon- Tracy, CA

Warehouse Associate, OAK 4

05/2020-10/2020

Shipping/Sorting

Learning and Comprehend Informational Monitors that display which packages belong where.

Determining the best methods to ensure customer accuracy if certain equipment was not available

Long hours on moving from location to location.

Team work to clear out a shipment as neatly and quickly as possible. Community Housing Partnership (non-profit) – San Francisco, CA Interim Development Associate

10/2019-present

Duties spanned over three departments

• Office Management:

• Covered the front desk

• Answered phones & greeted residents/employees. I was able to deter situations that could have and would have very quickly escalated to authorities needing to be called.

• Verbalize the low income housing processes to ensure it’s comprehended and executed.

• Often expected to take my Development work with me to the front and take care of items for that desk while sitting in Office Management desk.

• Development:

• Responsible for checking our mailboxes for incoming donation checks and checking 4 online platforms for donation submittals and keeping up with the auto notices received via email for the credit card donations.

• Ensure donations are properly coded so accounting can allocate appropriately with ease.

• Process all physical checks in system and send thank you letters to each donor.

• HR:

• Entrusted with private information of all employee files.

• Organized the restructure of understaffed department. Systron Donner– Concord, CA- contract

HR Assistant

04/2018 to 07/2018

• Search WWW for resumes

• Post Job Announcements

• Sit in on HR Interviews

• Calendering for HR appointments

• Process Payroll

• Weekly meetings with Vendor ADP

PRO Unlimited– San Francisco, CA-contract

Client Services Consultant

09/2017 to 12/2017

• Extend Offers of Employment

• ONboard New Hires

• Maintain offices’ extensive New Hire Excel Spreadsheet

• Process Payroll

• I9 Processing

TEKsystems – Walnut Creek, CA

Senior Customer Support supervisor

06/2008 to 09/2017

• Responsible for executing accurate weekly payroll by its deadline and simultaneously reviewing expense reports for 150+ external employees and 30 internal employees

• Trained, developed and provided ongoing support to Administrative Assistant and Customer Service Associate

• Ongoing Support to departments of Recruiting and Account Managing, with knowledge on employee policies pertaining to TEKsystems as well as State law requirements

• Managed/maintained employee files with needed documents only, and followed record retention guidelines by purging documents when time limits reached

• Assist HR/Employee Relations in escalated issues/claims by starting the process by gathering pertinent information with specific, knowing, follow up questions in hopes to resolve before HR gets involve

• Knowledge of EEOC practices and payroll laws.

• Was responsible for overseeing the customer support role for the first few years with teksystems.

• Supervised 10-15 internal employees and 30-50 external staffing employees.

• As this office grew to 100 and the nearly 200 staffing employees; was able to bring on help to be able to continue to manage process.

• Supervised the newly administrative assistant which also included training while keeping up expectations of our department. Resolved payment discrepancies

• Monitored of 3-way matching Purchase Order. Proficient with Excel.

• ERP system experience.

• Calls handled 70 per day

Customer service Lead

• Submission of multiple types of background checks using multiple online systems (Sterling, HireRight, GIS, and American Background etc.).

• In charge of issuing out correct compliance documents needed for rotating clients, new and old with each client having their own compliance requirements

• Setting up new hired employees with specific drug tests pertaining to the client location Alameda Power & Telecom(AP&T) - Alameda – Alameda, CA Executive to the Operations Manager of AP&T

12/2006 to 09/2007

• Scheduling appointments for an extremely busy calendar with frequent changes

• Minute taking at weekly conferences with a follow up documentation to the office employees

• Compiling reports

• Responsible for meeting preparations, booking travel arrangements

• Office supply management

• Gained trust with Payroll and HR Department:

• Assist Payroll with inputting hours for internal employee’s

• Responsible for Budget Reporting

• Assist Human Resources Department with interview scheduling and handling confidential documentation

• Assist Human Resources with Layoff and termination documents

• Gained trust with the General Manager:

• Responsible for weekly reports related to project overheads and keeping the General Manager

• updated

• Participated in meeting for General Manager, to take minutes and provide updates to office CSAA/AAA – Livermore, CA

Emergency Service Generalist

03/2005 to 12/2006

• Apply patience, control, tact and empathy while delivering excellent customer service to AAA members*

• Answered stress calls from AAA members

• Responsible for maintaining confidentiality regarding members and membership information.

• Sent detailed and accurate information to dispatch and services trucks to ensure the correct truck with the correct equipment is sent to AAA members I n need of assistance.

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