Carol Neustaedter

** ********* *****. ******** **. E2V 2E7, 204-***-****, adqjws@r.postjobfree.com

Summary:

I am a conscientious individual, with excellent communication and problem-solving skills. I have over 20 years of customer service and retail experience, as well as experience training and managing up to 10 staff members. I am looking to continue in a customer service-based roll on a full time basis preferably.

Highlights:

· Responsible and reliable

· Comfortable standing for long periods of time

· Confident working independently, as well as with a team.

· Maintains clean workspace and appearance

· Quick Study with multitasking capabilities

Experience:

Cosmetician/Merchandiser-Shoppers Drug Mart-December 2014-November 2018

- Conducted consultations with customers for skin care

- Special event makeup application

- Processed payments, cash, debit, credit

- Created eye catching displays for new product

- Maintained planograms, updated prices as well as signage

- Received orders, and placed them on sales floor in a timely fashion

- Created baskets, for charity events, and in store giveaways.

Junior Manager/Front Desk Clerk-Curtis Gordon Hotel-November 2018-September 2021

- Answered phone and directed calls to the appropriate departments and people.

- Checked guests in and out of hotel, processed payments for hotel rooms, restaurant, bar and

beer store.

- Served in restaurant and mixed drinks, poured beer and wine in bar.

- Cashed out VLT tickets and sold lottery products.

- Ensured hotel cleanliness and safety, including following and enforcing government mandates for COVID-19 protocol.

- Trained and supervised new staff in various departments of hotel.

- Managed safe and balanced cash at the end of my shift.

Guest Services Agent-Holman Grand Hotel-December 2021-February 2022

- Booked reservations with clients in person as well as over the phone.

- Provided information on room availability and services to guests.

- Ensured front desk area was kept clean and maintained COVID-19 protocol.

- Prepared rooms for guests with special requests, with additional amenities

- Checked guests in and out, and processed payments.

- Ensured guests had an enjoyable stay by responding to their requests in a timely fashion.

References:

Rose Robinson

Supervisor

Winnipeg Mb.

204-***-****

Luke Thompson

Manager

Charlottetown PEI

902-***-****

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