Pharmacy Technician Customer Service
Resume:
Tracie Powers
Lake Havasu City, A.Z 86404
OBJECTIVE:
To obtain a professional position in a business environment to where my strong customer service background and computer skills will be utilized. Accomplished Certified Pharmacy Technician with over 11 years of experience in different pharmacy fields and applications
EMPLOYMENT HISTORY
10/11/2012 Humana Pharmacy Inc
8990 W Glendale Ave Glendale, Az 85305
Phone 602-***-****
Contact Person: John Loper/602-***-****
Mail Operations Pharmacy Technician
Resolve issues and gather information so that prescriptions may be processed and billed correctly. Typing and data entry. Solve problems with strong attention to detail and use multiple computer systems simultaneously
10/11/2010 Humana Pharmacy Inc
4302 W Buckeye Rd Ste 109, Phoenix, AZ 85043
Phone 602-***-****
Contact Person: Kevin Renville/602-***-****
Shipping Clerk/ Special Requirements Team
Packaging and shipping items, opening mail, receiving inventory and processing returns. Collaborate with Member Services regarding member’s orders. Handle High Dollar Cold Pack items and make calls to members regarding delivery dates.
11/20/09- Adecco - Humana Right Source
4302 W Buckeye Rd Ste 109, Phoenix, AZ 85043
Phone: 602-***-****
Contact Person: Kevin Renville
Shipping Clerk/ Special Requirements Team
Interact with members on a daily basis to schedule Controlled Substance and High Dollar Shipments. Work with front end departments to resolve issues and get orders shipped to members quicker and more efficiently. Communicate efficiently with sister pharmacy in Ohio to transfer orders and information between locations to avoid delays in shipping orders. Work aged orders to avoid orders falling outside the maximum age date to ensure they are resolved and shipped with no delay to the member. Maintain and work in Office programs to ensure all information pertaining to High Cost Cold Pack medication shipments is kept up to date and stored for easy retrieval. Work with Inventory to ensure medications that can be re-dispensed are routed to the correct area and medications that need to be destroyed are quarantined in the appropriate locked area. Monitor phone queue line as well as an email database to utilize appropriate measures in resolving member issues.
06/20/08-11/11/08 Docutrak
145 W. Jefferson St. Suite 222 Phoenix A.Z. 85003
Phone: 602-***-****
Contact person: Mike Richardson / Owner
Customer Service Representative/ Litigation Support
Obtain confidential records for attorneys, subpoena creations, data entry, electronic filing, and deal with companies we are trying to get records from. Faxing, abide by HIPPA requirements, put together records for attorneys by means of paginating, scanning into computer for clients to review.
09/04/2007-06/10/2008 American Choppers
220 W. Main Street Mesa A.Z. 85201
Phone: 480-***-****
Contact Person: Cynthia Urquilla/ Owner
Administrative Assistant/ Supervisor
Provide customer service and run cash register at the front counter. Write up orders for service of motorcycles. Write checks for employees, venders, and bills. Looked over employees and made sure all safety codes were followed. Answered phones and placed order for parts or answered any questions regarding services offered.
6/15/05-8/15/07 McKenna Motors
10900 Firestone blvd. Norwalk C.A. 90650
Phone: 562-***-****
Contact person: Jessica Jiron / CSI Manager
Receptionist/ File Clerk
Answer incoming calls for BMW, Volkswagen, Audi, Porsche, and direct the customers to the correct department and provide excellent service. File hard copies for service department, fax, copy, and help with administrative duties in the dealership.
9/01/04 - 12/31/04 Internship:Savon Pharmacy
2130 N Bellflower Blvd, Long Beach, CA
Phone: 562-***-****
Pharmacy Technician
Converted units of measure, set up ratios and proportions for proper performance of pharmacy calculations. Aseptic preparations of IV solution, proper interpretation of Rx and physicians orders. Interpretation and updating of prescription records. Operation of pharmacy computer systems and attention to clerical details.
6/29/00– 9/01/05 Skate Depot
11113 183rd St, Cerritos, CA
Phone: 562-***-****
Contact person: Danielle Thompson/ Manager
Supervisor/ Cashier
Worked in the snack Bar selling food and refreshments, Did maintenance once a week which included scrubbing the snack bar thoroughly inside and out, I cashiered selling admissions and skate rentals also working in the office getting birthday parties prepared, I supervised a team of employees making sure they do their job, dress in uniform, and clean up any dangerous situations.
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EDUCATION
B.A. Criminal Justice, University of Phoenix, 2010
A.A. Criminal Justice, Westwood, 2007
Pharmacy Technician, Downey Adult School, 2004
Basic education and nursing classes, Cerritos College, transferred
High school diploma, El Camino high school, 2002
PTCB Certified Pharmacy Technician – April 2011
AZ Licensed Pharmacy Technician – May 2011
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