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Customer Service, Computer basics, communication, quick learner

Location:
Belleville, ON, Canada
Posted:
March 21, 2022

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Shivam-Parikh

S K I L L S

General Business Knowledge

Contracts & Negotiations

Project Planning

Data analysis

Improving Efficiency

Reducing Costs

Problem Solving

Resource Management

Leadership

Adaptability

Conflict Resolution

705-***-****

adqju5@r.postjobfree.com

Bellville, ON

W O R K E X P E R I E N C E

SECURUTY OFFICER October 2021 - Present

Paragon Security, Life Labs at Lindsay

Provide excellent customer service to member of public and enforce all client policies. Experienced more than three years of security services on how to handle critical situation, proceed with professional manner and write down incident reports

Follow post orders, company's HR manual, site policies and procedures

Monitor premises to prevent theft, violence, or any Infractions of rules

Respond to all alarms, door alarms and Intrusions

Monitor CCTV systems and identify trespassers and unwanted individuals. Respond to these situations using tact and diplomacy.

Conduct COVID 19 screening, social distancing and protocols as required by client

Complete incident reports and maintain day to day data sheet SHIFT LEADER April 2020 - August 2021

Pizza Hut, Hamilton

Supervise and coordinate staff members to prepare and serve food on time with quality. Maintain customer relationships and try to accomplish daily, weekly and monthly targets.

Get involved in teamwork activities, process of interview, hiring and give training new staff members

Prepare for rush time, do future order analysis and plan accordingly

Maintain records of food supplies, inventory, store maintenance, sales, food cost and updates health and safety data sheet

Manage day to day operations, increase sales, conduct monthly meetings and keep record files safe and updated

Determine food, labor and store cost to improve budget monthly which helps to make future improvements

Always followed, "Prepare for Worst and Hope for the Best" SHIVAM PARIKH

P R O F I L E

Energetic and optimistic individual with more than three years of professional experience in customer service industry. An independent and self-motivated graduate with great communication, time management and leadership quality. Extensive knowledge in Microsoft Office, management and organization techniques, achieved two times employee of the month awards.

E D U C A T I O N

Environmental Technician

Sustainability

Fleming College, Lindsay

Year 2017 - 2019

HLLQP Certification Course

Oliver's Learning

Ontario

Security Guard License

Ontario

17 September 2023

SHIVAM PARIKH

V O L U N T E E R

E X P E R I E N C E

SEXUAL VIOLENCE

PREVENTION TRAINING

International Student Services

Year 2018-2019

HOLISTIC WELLNESS

ADVOCATE

College Mental Health Initiative

Year 2018-2019

ORIENTATION VOLUNTEER

Fleming College

Year 2017-18

A C H I E V E M E N T S

Employee of the Month

Pizza Hut, September 2020

Elected as Vice President

Student Union, February 2018

Employee of the Month

LIC, India

December 2016

W O R K E X P E R I E N C E c o n t i n u e d

VICE PRESIDENT May 2018 - May 2019

Frost Student Association, Lindsay

Help and support students, team members as well faculty members to improve college environment in more sustainable and efficient for everyone

Provide student advocacy, student appeals, solved disputes between college and student, professors and student

Responsible for follow guidelines of HR manual, college contract and provincial policies

Participated in College sustainability projects, workshops and conferences

Conduct Orientations, weekly meetings, annual meeting, volunteering programs, events and election process in the college INSURANCE AGENT June 2016 - August 2017

Life Insurance Corporation, India

Serve as an attentive listener when communication with new and potential clients in order to accurately identify their unique needs prior to pursuing specific insurance sales. Achieve monthly, quarterly and yearly sales goals.

Remain updates about insurance industry changes and advice customers as per their best Interests

Update reports, records, bookkeeping systems, and other organizational tools to accurately report progress towards monthly sales goals

Attend meetings and collaborate with policyholders to develop insurance risk management and other profiles that specify the best policies for their evolving insurance needs

Generate more client relationships, references and sales. Work in team and maintain professional manner in any situations

T E C H N I C A L

S K I L L S

Microsoft Office Suite

Data Management

Critical Thinking

Numeracy Skills

Statistics

Balance Sheet

Google Drive (Docs, sheets)

P R O F E S S I O N A L D E V E L O P M E N T

First Aide Certification August 2021

Canadian Red Cross

Food Handler Certification November 2018

Heath Unit of Ontario

Smart Serve Certification April 2017

Alcohol and Gaming Commission Ontario

R E F E R E N C E S

References available upon request



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