Customer Service Office Manager
Resume:
Estela Prifti
Longwood, FL ***50
*************@*******.***
OBJECTIVE: To obtain an Office Manager/Bookkeeper Position.
SKILLS AND QUALIFICATIONS:
Strong PC Skills including Microsoft Word, Excel, Access, PowerPoint, Peachtree 8.0, SAP, JD Edward, Great Plains, Atlas, Sage 100, Starwood System, Hyphen Supply Pro 17.5
Familiar with General Ledger daily posting, purchase orders, bank check auto deposits and cash control procedures.
Demonstrated skill in word processing and spreadsheet development
Motivated to succeed with exceptional organizational skills and bilingual
Excellent customer service skills
RECENT TRAINING:
03/2004-08/2004 JEWISH VOCATIONAL SERVICES- Boston, MA
Computerized Accounting Certificate Program
Intensive 21-weeks training program emphasizing the mastery of the basic principles of accounting computer usage and good interpersonal relations.
WORK EXPERIENCE:
05/2010-Present CORPORATE OFFICE MANAGER/HUMAN RESOURCES
American Residential Products, Inc
Obtain Purchase Orders (from Supply Pro17.5) and Create Sales Orders (under Sage 100)
Full Cycle of accounting procedure on Billing and Account Receivable
Notarize Lien Releases for Customer’s payments
Provide updated Licenses, W9 & Insurances to Builders & Vendors
Maintain Account Payables-Statements every week cut checks
Maintain Gas Cards provided to Employees.
Monthly online payments -Account Payable
Aging Analysis-Statement Reconciliations
Create Purchase Orders for Auto Repairs.
Maintain office operations, filing organized, create UPS labels and order office supply online
Human Resources: Handle Procedure of New Hire employees, Insurances eligibility, W2-yearly and respond to Employee’s Verifications.
12/2008-01/2009 ACCOUNT PAYABLE SPECIALIST
Hotelbeds, Inc.
Accommodation & Destination Services
Full Cycle of Accounting Process
Processing Invoices and Statements every week in SAP and Atlas
Cut Checks and maintain invoices under contract specifically
Use Excel Upload to process automatically invoices
Aging Analysis-Statement Reconciliations
Filing Organized
06/2007-07/2008 ACCOUNT PAYABLE CLERK/GENERAL CASHIER
Sheraton Suites Hotel-Orlando Airport
Processing Invoices and Statements every Week (under Great Plains)
General cash control procedures every day
Maintain Inventory and Purchase Orders on the end of the month (Starwood System)
Adjustments of Customer Credit Cards
Check Payments every week
Manage all monthly payments under Spreadsheet (Excel)
Inventory (twice a month)
10/2006-06/2007 SAP PROCESSOR
Siemens Shared Services
Research Information in SAP and JD Edwards for processing invoices
Process invoices and handle aging invoices by contacting customers for payments
10/2004-07/2006 CUSTOMER SERVICE RETURNS PROCESSOR
Associated Global Systems, Inc.
Responsible for checking and making decisions for returns items and data entry the prices (under SAP)
Provided professional customer service
Shipping and receiving products from UPS
09/1994-01/2003 UNIVERSITY LECTURER PEDAGOGUE (MUSICOLOGIST)
Conservatory of Music- Tirana, Albania
Taught basic theory of music (Vocalists and Instrumentalists)
Taught history of music (Dancers)
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