Quality Auditor Payroll Coordinator

Natasha C. Koerner

** ********* ** ******, *** Jersey 07871

732-***-**** ****************@*****.***

Morris County Elevator, Flanders, NJ

Client Services/Payroll Coordinator, (February 2017-April 2019)

Collect time records and process union payroll and non-union payroll salary

Processing garnishments and levies per union policy as per individual States laws

Liaison between clients and employees and client companies

Overseeing all client’s needs, requests, payments, and contracts

Processing client’s requests and recurring contracts via phone, email, or other correspondences

Preparing documents to bid on potential jobs

Developing and maintaining new clients on a weekly basis

Expanding clients in the NorthEast Region

Onsite PC Fix, Spotswood, NJ

Office Manager, (April 2002– February 2009)

Assists upper management by creating and maintaining daily, monthly, and yearly reports to track sales growth and potentials.

Organize incoming/outgoing corporate communications in the form of faxes, email and express deliveries.

Verify and track merchandise sales and returns and accounts payable and receivables

Maintain and compile various reports including daily escrow, daily audit and weekly payroll reports.

Maintain employee scheduling, and distribution/cashing of payroll checks.

Weekly billing to clients and collect overdue accounts by correspondences and calls

Cold called to increase client base

Depot America, Wall, NJ

Regional Sales Manager, (January 1999-December 2001)

Generated cold call sales using database of computer data users in the South West region

Increased revenue by selling refurbished computer parts

Encouraged prior clients to come back to us by exercising excellent customer care and support

Developed and managed new accounts through knowledge of products and service and excellent

Serviced and maintained 12 key client accounts such as Colgate-Palmolive, Exxon, Boeing

Maintained client relations as well as recruit new client business to increase sales 10% every month

Supervised and assisted in the facilitation of training peer sales teams for my region

Successfully utilized various sales techniques such as cold calling, telemarketing, and prospecting

Increased Year End Client base in my region by 75% and won Regional Sales Manager Award for 4 quarters in 1999-2001

Horizon Blue Cross and Blue Shield of New Jersey, Newark, New Jersey

Senior Member Services Coordinator /Quality Auditor (April 1997-December 1998)

Performed audits on claim, correspondence, membership, and telephone to determine the accuracy levels and assess the efficiency of the operations areas.

Maintained records and prepared reports on quality audit results. Quality results include accuracy rates, error trends, and operational effectiveness.

Reviewed and analyzed systemic and processing methods to identify problems and recommended modifications for the overall improvement of accuracy efficiency inconsistencies with existing policies and procedures

Performed focused audits as requested by operations or as a result of mandate issues or trends.

Examined, codes, and inputs provider referrals and may process claim adjustments.

Made payment determinations by matching claims to referrals/authorizations

Communicated to operations and the Methods and Procedure unit any inconsistencies with existing policies and procedures

Performed focused audits as requested by operations or as a result of mandate issues or trends.

Examined, codes, and inputs provider referrals and may process claim adjustments.

Made payment determinations by matching claims to referrals/authorizations

Prudential Life Insurance Company

Accounts Manager/Complaints Call Center, Edison, NJ (1996-1997)

Demonstrated knowledge and understanding of the laws, regulations, and policies that pertain to the organizational unit’s business and conforms to these laws, regulations, and policies in carrying out accountabilities of the job.

Dealt with highly upset and combative members while remaining calm and collective enough to explain life insurance and how it pertains to their products

Resolved the most complex problems by researching and identifying underlying issues

Coordinated appeals on behalf of members and providers by interacting with life insurance and case management personnel to provide information and resolve administrative, as well as, systemic issues.

Acted as a lead to less experienced Member Service Coordinators by mentoring, training, and responding to their questions. Assisted team leader by compiling data for reporting purposes and other administrative responsibilities.

Educated members and/or providers on benefits and referral protocol as it relates to their contract.

Responded to questions from members and/or providers regarding benefits, provider networks, enrollment, correspondence, and claims processing.

Resolved problems by researching and identifying issues and following up with clients

Effectively communicated information and listened actively to all employees and customers in an effort to provide World Class service internally and externally.

Coordinated administrative claim appeals on behalf of members and/or providers by interacting with medical and case management personnel to provide information and resolve administrative, as well as systemic issues.

FOX, WTTG channel 5 “America’s Most Wanted”

Extra on the show “America’s Most Wanted”, Washington, D.C., (1989-1992)

Bloomingdale’s, Kensington, MD

Full Commissioned Sales Associate (December 1986 – November 1992)

Contributed to customer and employee relations including all aspects of store operations as well as supervision, delegation and motivation of employees and tasks.

Exceeded quota set forth each week and won highest gross employee in department 3 years in a row

Completed inter-store transfers, breakage reports, and price change directives.

Assisted in store security and inventory control.

Assisted in sales events, including setup, verification, and design of promotional signing.

Computer Skills: MS Office, MS Project, Google Chrome Docs, Intermediate knowledge Quickbooks

Frostburg State University

BA Communications

1992-1995

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