Customer Service Administrative Assistant
Resume:
Nicole Lawhon
Crawfordville, FL *****
*******@*****.***
Well organized team leader bringing twenty plus years of experience an office setting. Providing exceptional customer service in a fast past work environment. Highly dependable and reliable. Independently handle clerical tasks and travel arrangements to keep business operations smooth and efficient. Works great with others. Motivated and easily teachable. Work related experiences:
Filing and data archiving
Team Bonding
Invoice Processing
Sorting and labeling
Materials Handling
Team-oriented and dependable
Organization
Customer service
Multi-Line Phone Proficiency
Travel coordination
Scheduling
Mail handling
Safety and compliance
Willing to relocate to: Crawfordville, FL - Tallahassee, FL Authorized to work in the US for any employer
Work Experience
Teller
First Commerce Credit Union - Tallahassee, FL
October 2020 to October 2021
• Serves customers by completing account transactions.
• Provides account services to customers by receiving deposits and loan payments, cashing checks, issuing savings withdrawals, and recording night and mail deposits.
• Sells cashier’s checks, traveler’s checks, and series e bonds.
• Answers questions in person or on telephone and refers customers to other bank services as necessary.
• Records transactions by logging cashier’s checks, traveler’s checks, and other special services; preparing currency transaction reports.
• Cross-sells bank products by answering inquiries, informing customers of new services and product promotions, ascertaining customers’ needs, and directing customers to a branch representative.
• Completes special requests by closing accounts, taking orders for checks, opening and closing Christmas and vacation clubs, exchanging foreign currencies, completing safe-deposit box procedures, and providing special statements, copies, and referrals.
• Reconciles cash drawer by proving cash transactions, counting and packaging currency and coins.
• Reconciles loan coupons and other transactions.
• Maintains supply of cash and currency and turns in excess cash and mutilated currency to head teller.
• Complies with bank operations and security procedures by participating in all dual-control functions, maintaining customer traffic surveys, auditing other tellers’ currency, and assisting in certification of proof.
• Maintains customer confidence and protects bank operations by keeping information confidential.
• Contributes to team effort by accomplishing related results as needed. Office Assistant
Martin Gerlach Gmbh - Salzburg, Austria
February 2010 to February 2020
Roofing and Sheet Metal Contractor for residential and commercial Construction.
• Assisting of measuring and planning multiple architectural buildings and homes.
• Assisting in constructing clay tile roofs, flat roofs, sheet metal roofs, and organic green roofs.
• Sheet Metal work
• Complete complex projects on tight budgets within specific timelines.
• Coordinated, scheduled, and arranged meetings for business and social events.
• Kept physical files and digitized records organized for easy updating.
• Interacted with customers professionally
• Kept business, customer and financial records current and accurate to stay on top of changing information and avoid lost data.
• Maintained clean reception area to promote positive, professional environment for all employees and clients.
• Used print strategies such as newspaper ads, business catalogs and marketing brochures to bring in and capture new customer business.
• Developed 12 team members throughout 10-year business history. Cosmetic Beauty Advisor
Sephora USA Inc - Richmond, VA
October 2009 to January 2010
• Recommended and promoted appropriate products to meet customers' individual needs.
• Kept work areas, tools and equipment clean and properly sanitized to minimize risk and cross- contamination.
• Helped clients achieve desired looks for routine wear and special events by crafting ideal makeup strategies.
• Offered make-up tips and popular tutorials in alignment with latest trends.
• Processed payments by entering sales in register.
• Upsold additional products and services to increase sales numbers.
• Arranged merchandise to present visually appealing displays that drive sales.
• Cultivated productive and positive relationships with customers built on loyalty and service. Assistant Produce Manager
New Leaf Market - Tallahassee, FL
December 2005 to August 2007
• Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
• Planned attractive produce displays, using color and texture to enhance.
• Maintained produce display, and prep and storage areas in clean and orderly condition.
• Trimmed, washed and bundled produce as needed.
• Coached and mentored new team members.
• Assisted customers with produce questions.
• Strengthened profits by reducing waste, controlling shrinkage and increasing team efficiency with optimized workflows.
Education
Certificate in German Language
University of Salzburg, Austria - Salzburg (Stadt), S March 2010 to March 2018
High school diploma or GED in All
Wakulla High School - Crawfordville, FL
May 1995 to May 1998
Skills
• Construction
• German
• Office Administration
• Makeup Application
• Research
• Tutoring
• Clerical Experience
• Event Planning
• English
• Writing Skills
• Microsoft Office
• Roofing
• Front Desk
• Data Entry
• Human Resources
• Adobe Photoshop
Certifications and Licenses
English as a foreign Language Tutor
August 2019 to Present
Tutor children in homes
CPR & First Aid
June 2018 to July 2018
Assessments
Customer Focus & Orientation — Highly Proficient
August 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Customer Service — Highly Proficient
August 2020
Identifying and resolving common customer issues
Full results: Highly Proficient
Administrative Support Professional Fit — Proficient August 2020
Measures the traits that are important for successful administrative support professionals Full results: Proficient
Data Entry: Accuracy — Familiar
September 2020
Entering data quickly and accurately
Full results: Familiar
Work Style: Reliability — Familiar
September 2020
Tendency to be dependable and come to work
Full results: Familiar
Attention to Detail — Familiar
September 2020
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Familiar
Medical Receptionist Skills — Proficient
September 2020
Managing physician schedules and maintaining accurate patient records Full results: Proficient
Administrative Assistant/Receptionist — Familiar
September 2020
Using basic scheduling and organizational skills in an office setting. Full results: Familiar
Customer Service — Highly Proficient
August 2020
Identifying and resolving common customer issues
Full results: Highly Proficient
Verbal Communication — Proficient
August 2020
Speaking clearly, correctly, and concisely
Full results: Proficient
Administrative Assistant/Receptionist — Proficient September 2020
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Data Entry: Accuracy — Familiar
September 2020
Entering data quickly and accurately
Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
I have been living in Salzburg, Austria since February 2010. While living in this foreign land, I have learned many skills from all over Europe. My favorite was living on a organic dairy farm during my stay. I learned a lot about how the Germanic culture survived for many decades. I have also made many life time friends overseas.
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