MASIKA KIKU LUZAYAMO

: 073**-***-*** / 020********

Email: adqjs1@r.postjobfree.com - Passport Holder: UK Passport

Addresses: UB5 5TH (London) – LE3 9JT (Leicester) – WS1 4HW (Walsall)

Education: 2016 – 2019: BSc (Hons) Accounting and Finance Degree Standard –

Plymouth University

1984 – 1987: French Diploma in Accounting [Equivalent to British Bachelor

(Hons) Degree Standard]

Computer/Software Skills: MS Word, MS Excel, Sage 200 Extra, SAP, QAD (eb2 version), VLOOKUP,

Pivot Table, Navision Dynamics 2016, Sales Force (Invoicing), Oracle

Financial V12 & Pegasus Opera III.

Language Skills: Fluent French

Personal Profile: Managed overseas customer’s ledger,

Managed receivables and accounts write-off, with full credit control service

from opening accounts

Raising contra invoices with Salesforce & manual contra invoices with Sage

200

Set, Monitored and reviewed credit limits

Ensured customers pay on time

Chased and negotiated debts via phone and email

Account Reconciliation

Issuing pre-legal letters to customers with overdue balances and liaising with legal

representatives with regards collection of legal debt.

Problem solving

Negotiated re-payment plans

Ensured accounts constantly reconciled & all invoices promptly sent out

Updated daily Debtors Account list

Allocated payment in accordance with customer remittance advices and

allocated all payments received to respective accounts.

WORK HISTORY

Jan 2018 – Feb 2018

Jan 2019 – Feb 2019

Sep 2019 – Sep 2021

Oct 2021 – Feb 2022 : Easyfairs UK Ltd, Twickenham – Multiple Contracts

Finance / Credit Controller (French/English)

Reducing all aged debts

Responsible for 400 live accounts and a ledger value of €3 million

Collecting all the outstanding balance

Cash allocation

Clearing down the history allocations issues and Cleaning up Accounts Receivable.

Reporting to the Accounts Receivable Manager.

July 2021 – Oct 2021: Sedgwick Ltd

Customer Service Agent (French/English)

Managing a high volume of inbound calls and emails on behalf of the client

Make relevant outbound calls if required

Assist customers with their queries in a timely manner

Follow the company’s escalation process at all times

Provide support on multiple campaigns in line with work demand

Take full account of tasks, drive your own performance with a good sense of urgency.

Feb 2021 – Jun 2021: Pertemps Managed Solutions (Agency) - DELIFRANCE UK

Factory-Inventory Clerk

Check stock into production, ensuring correct batches, quantities, and allergens.

Systematically check that the stock issued to the works order prior to it being issued to production.

Check finished goods and correctly book them off.

Reconcile and close off works orders and accurately return stock to the warehouse prior to the last pallet being booked off.

Oct 2020 – Jan 2021: Took time out to travel abroad

Sep 2019 – Sep 2020 Exhibitions postponed due to the Global Scope of the Covid-19 pandemic

Jan 2019 – Feb 2019 &

Jan 2018 – Feb 2018: Easyfairs UK Ltd, Twickenham

Finance/Credit Controller (French/English) - Contract

Chasing and clearing Debts on French Ledger.

Clearing down the history allocations issues and Cleaning up Accounts Receivable.

Reporting to the Accounts Receivable Manager.

Oct 2016 – Aug 2019: University of Plymouth

Studying for BSc (Hons) Accounting and Finance Degree Standard and alongside studying was working interim roles as below.

Jan 2019 – Feb 2019 &

Jan 2018 – Feb 2018: Easyfairs UK Ltd, Twickenham

Credit Controller (French/English) - Months Contract

Fixed Contract - chasing and clearing Debts on French Ledger.

Clearing down the history allocations issues and Cleaning up Accounts Receivable.

Reporting to the Accounts Receivable Manager

Oct 2016: Commenced full time studies for BSc (Hons) Accounting & Finance Degree

Standard through GSM London’s Greenford Campus (In partnership with

Plymouth University) - Oct 2016 – Aug 2019.

Mar 2015 – Sep 2016: Pure Technology Ltd t/a The Optoplast Actman Eyewear Co Ltd

Credit Controller (French/English) - Permanent

Managing overseas customers ledger

Managing the credit of 400 live customers, with full credit control service from opening accounts

Setting credit limits

Chasing overdue debts via telephone, email or letter & inputting data onto the system

Organizing banking - Daily checking of company bank account on-line, posting all monies to the relevant customer accounts

Producing & updating a daily debtors report, showing all outstanding debt

Sending out BACS payments & monthly statements to customers

Producing a monthly report outlining the client debt on allocated accounts and summarising the main issues

Solving customer payment queries

Account Reconciliation

Liaising with the accounts team, regarding monthly billing to customers

Liaising with other departments to resolve issues and recover overdue debt

Organising monthly debtors meeting & updating the report for the meeting

Reason for Leaving: Redundancy (Business moved to Liverpool)**

July 2013 – Feb 2015: Orange Business Services, Slough

Credit Controller/Accounts Receivable (French/English) - Contract

Nature/type of company: A global IT and communications services provider.

Reporting to the Accounts Receivable Manager-Europe

Responsible for credit collections for 300 International customers in his portfolio covering the EMEA region

Handling customer queries and disputes

Managing a portfolio of accounts to ensure timely payment from customers and prevent accounts from going overdue (i.e. ensuring payments are received by due date)

Processing statement of accounts to customers on a timely basis

Executing collection activities

Reconciling accounts with customer record

Updating ledger on regular basis / Assisting with general ledger duties

Monitoring and escalating payment issues to Management as necessary

Escalating unresolved issues to management timely and follow through issues until final resolution.

Reason for Leaving: End of contract**

Dec 2012 – Jun 2013: Lighthouse Assembly “L.H.C.L.”

Part-Time Accounting Officer

Reporting to the Director of the Organisation.

Preparing monthly financial statement

Dealing with incomings and outgoings of cash

Forecasting and revising cash flow monthly

Representing the operating activities of the organisation

Preparing Gift Aid declaration for Donors (UK tax payers)

Preparing Trustee’s Annual Report (TAR) and accounts as defined by the Charity Commission - as follows: (1) Receipts & Payments Accounts - (2) Income & Expenditure Accounts - (3) Statement of Financial Activities (SOFA).

Jan 2012 - Nov 2012: Tigi International Ltd,

Credit Controller (French/English) - Permanent

Reporting to the European Credit Control Manager

Chasing all outstanding monies by telephone, letter & email

Assessing customer accounts and releasing or holding orders when necessary

Allocating payments in accordance with customer remittances

Processing and generating reminder letters and monthly statements

Liaising with the sales and accounts receivable teams to resolve outstanding queries

Preparing legal notices for non-paying customers

Maintaining legal file

Daily and month end reporting and account reconciliations

Investigating and resolving queries relating to non-payment of invoices

Daily banking as required

Working to strict monthly collections targets

Reason for Leaving: Relocated to Leatherhead**

June 2008 – Dec 2011: Pitney Bowes (Mapinfo) Software Ltd

Accounts Assistant / Credit Controller [UK/FRANCE] - Permament

Nature/type of company: A leading global provider of location intelligence

solutions, integrating software, data and services.

Reporting to the Responsible Finance

Implementing the Sales and Purchases Ledger using QAD System (eb2 version)

Assisting and providing accounting support

Monitor and review credit limits

Reconciliation on regular basis

Credit control - following up outstanding debts by telephone/letters/emails

Ensuring customers pay on time

Chasing and negotiating debts

Updating daily Debtors Account list

Allocating payment in accordance with customer remittance advices

Analyzing age debtor reports and producing summary figures on a monthly basis

Reason for Leaving: Relocated to Hatfield AL10 9UJ, Hertfordshire**

Jun 2007 – May 2008: Leapfrog Toys (UK) Ltd

Credit Control & AR Clerk (French/English) - Contract (Maternity Leave)

Reporting to the EMEA Accounts Receivable Manager

Query resolution of shortage debit notes, price difference debit notes & faulty goods returns

Ensuring customers pay on time

Accounts reconciliation

Chasing debts and solving queries

Daily processing of credits

Raising invoices, printing and sending by post/mail/fax

Negotiating re-payment plans

Allocating all payments received to respective accounts

Ensuring accounts constantly reconciled & all invoices promptly sent out

Handling disputed accounts and negotiating to bring payment into line with terms

Working within guidelines and reports to the Credit Manager

Reason for Leaving: Contract ended**

Aug 2001 – May 2007: Francophone Africa Deaf Trust UK

Accounts Assistant (French/English) - Permanent

Reporting to the Accounts Manager

Controlling incomings and outgoings & ensuring expenditure in line with budget

Assisting with ongoing financial projects

Updating the cash flow forecasts monthly

Reconciling bank statements and accounts

Preparing financial accounts and Trial balance.

Reason for Leaving: Relocation**

Previous Experience: 14 years in Intercontinental Hotel as Client-Accountant (1987 – 2001)

ADDITIONAL INFORMATION: Driving Licence

REFERENCES: Available on request.

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