Support Representative Customer Service

Alessandro Rizzini

ITALY

*******.****@*****.***

*************@*****.***

Via Giacomo Ceruti 19

Ciliverghe di Mazzano, 25080

(Brescia)

Mobile: 344-***-****

Skype: acmilan634

PHILIPPINES:

**** * Unit 3, Nuestra Senora Street, Barangay Nuevo, Guadalupe 1212 Makati City

Mobile: 090********

Mobile: 096********

A highly competent, capable and resourceful professional with a proven ability in ensuring smooth running projects of all levels. Self-motivated, enthusiastic and with a can-do positive attitude. Experienced in offering excellent Customer Service, Human Resources functions and administration of busy workload with strict deadlines. Keen to find a suitable position as Human Resources, Customer Service, Purchase and Sales office, in where I will be able to continue to increase my work experience & develop my abilities. Work History

Feb 2015 to present: Lead Recruiter for SPAIN/LATAM/FRANCE/ITALY/GERMANY Procurement/Training & Development/Commercial//Finance at Maersk Group

Core Recruitment Role:

•Supports achievement of the hiring targets for their sub-region, including time to fill, cost per hire, university hiring, diversity goals and hiring manager and candidate satisfaction.

•Engages in a component of the staffing process within the sub-region. Activities may include sourcing, candidate screening, interview coordination, offer letter creation, and relocation facilitation.

•Develops an understanding of the Maersk business and region, as well as the external market for talent. •.

•Strictly follow SLAs on Maersk Global Staffing (from Requisition Engagement to Onboarding).

•Interacts with hiring managers within the business and sub-region.

•Coordinates with managers throughout the hiring process to ensure that needs are met, escalates issues to the appropriate resource.

•Work closely with Hiring Managers on the current requirements that need to be fulfilled.

•Handle particular team at the company and provide timely feedback on all requirements handled.

•Work closely with the Hiring Managers on the current requirements and upcoming requirements.

•Touch-base with candidates frequently to provide them with updates on their application

(whether failed, passed, on-hold, for job offer).

•Ensures that candidates and hiring managers are being updated on a timely manner.

•Prepares and updates weekly and monthly reports.

Nov 2010 – January 2015 Intercontinental Hotels Group, Manila (Philippines) - BPO Industry Groups & Meetings Specialist - Italy, Spain & France and Ways of Working Ambassador The Company: IHG (InterContinental Hotels Group) is a global organization with a broad portfolio of nine hotel brands.

My Brief: responsible for providing support to Field Sales Force and Regional Sales Centers in Europe, especially for the Italian, Spanish & French markets:

•Servicing leads through the effective execution of the inquiry handling process, steps to conversion, and the preparation of proposals, quotations, and by cross checking product information between hotels for all brands within the IHG;

•Proactively grow and maximize revenue and profit opportunities in the Groups and Meetings segment and fulfillment of leads from developed assigned accounts both dedicated and managed. ACHIEVEMENTS:

5 BRAVO AWARDS

2 HERO AWARDS

1 WWSC WALL AWARD

2 EMPLOYEE OF THE SEMESTER AWARDS

NOMINATED WAYS OF WORKING AMBASSADOR FOR EURO TEAM Dec 2007 – April 2010 SunPower Manufacturing Inc. Manila (Philippines) EU VAR TEAM LEADER - BPO Industry

Dealer Industry : Alternative Energy - Solar panels Work Description:

Partner Support Representative’s Manager for Italian group Dealer Customer Support and Order Management

Responsible for end to end dealer support and client relations, working with dealer executives to meet all needs Own the on time delivery of dealers orders and requirements by region, being personally accountable for customer satisfaction

Manage the fulfillment of > $25 MM in revenue per region per year Direct support for Regional Sales Manager

Report mission-critical business metrics and statistics Sales Order Booking

Receive and qualify customer PO’s

Check PO’s against allocation and book customer orders into ERP system (QAD), Send sales order confirmation to the customers within specified SLA's Update and maintain existing sales orders as required Submit weekly reports on all the orders due to be shipped the following week etc. Customer RMA handling including assigning RMA nos. from ERP system, entering RMA’ in ERP system, flag open RMA’s and get them closed in timely manner

Support Shipping/Logistics department for on time delivery e.g. print packing lists and forward to freight forwarders prior to the shipment, collect all the signed shipping docs and save it on the server prior to invoicing Invoicing: ship product in the shipment and send invoices to the customer Archive all the documents per SOX requirements

Sales Analysis and Report Generation

Extract data from the ERP system (QAD) and export into Excel format Create representative graphs of these exported data for qualitative and quantitative analysis purposes Generate reports on several performance factors for evaluative purposes ACCOMPLISHMENTS -

Established detailed description of Euro3's order to cash process flow on visit to Faenza, Italy - Established PSR workflow process for VAR-EU -

Established QAD’s Order-To-Cash process flow for VAR-EU - Established EU Flash test data masterlist for EU PSR reference - Introduced and rolled-out the Quality Initiative for VAR (NA&EU) - Trained incoming PSRs for all countries in Europe (Q4 2007 – Q2 2008) - Trained and Certified Capgemini’s PSRs in Poland (Q1 – 2010) - Conduct internal weekly meeting with EU-PSRs to monitor the status of our orders and shipments - Educate process partners about calibration purposes and goals Sept 2003 to Nov 2007 - IBM Business Services – Manila (Philippines) - BPO Industry Team Leader – Customer Service Area

Work Description : Team lead for Italy, Spain and France. Project Expense Disbursement. Leading a group of pre-auditors (8 people). In charge of post-audit controls over the pre-auditors, to make sure that the claims submitted by the clients have been correctly approved, put on hold or declined. Also in charge of SOX controls, ("Corporate and Auditing Accountability and Responsibility Act") Duplicates payment control. ACHIEVEMENTS

Six-Sigma green belt owner.

Sept 2001 to Sept 2003 - Thomson Financial – Manila (Philippines) - BPO Industry Country Specialist – Customer Service Area

Work Description : Research and provide financial information to investors and clients worldwide, about Funds, Portfolio Managers, Investment Styles, Market Cap, Sector of Investment, Geographical Zone of Investment, Major Stockholders and Shareholders. Daily contacts with Portfolio Managers in Italy to confirm the validity of all information found in the net – Research of the most updated information about funds through the Italian and French main Stock exchange Web Site – Analysis of Fixed Income, Equity funds, Value and Growth funds, Edge Funds etc. – Research of financial information through Bloomberg and Merryl Linch Web Sites From 2000 to actual:

Part-time employment– call basis projects - : teacher, translator and interpreter (Italian all levels and Spanish and French up to level 4) c/o the following Languages Centers, School and companies in the Philippines. SAVE INTL LANGUAGES INC;

ACFL LANGUAGES CENTER;

BERLITZ LANGUAGES CENTER;

BRIDGE LANGUAGES CENTER;

LEX CODE LANGUAGES CENTER;

DE LA SALLE HIGH SCHOOL GREEN HILLS;

Experience in translation and interpretation services, (Diageo inc, Gilbeys gin inc, California Manufactured, Terranova Italian fashion.)

Translation of Italian, Spanish and French Lease Contracts (Johnson Control Inc.). Previous work experiences in Italy:

From 1998 to 2000: Penny Market Srl – Maclodio (Bs) Director of operations

In charge for all the transactions (financial, HR, suppliers, storage) of one branch of the chain. Supervising 6 people working inside the sales point.

From 1995 to 1998: Media World Spa (Padova, Cinisello Balsamo, Erbusco e Brescia) Purchase office supervisor and sales support (Mobile and PC departments) Dealing with major mobile phones and computer suppliers, regarding orders, deliveries, payments tems. Leading a group of 10 people and supporting them in the sales point during peak hours. From 1993 to 1994: Dora Srl – Cazzago San Martino (Bs) Director Assistant of the Sales and Purchase office. Taking care of purchase and sales orders in support of the Senior Manager. Several travels abroad for direct sales and acquisition of new clients, mainly in France and Netherlands. From 1984 to 1993: Banca Agricola Mantovana Sede di Brescia e Castegnato (Bs) Employee - Supervisor

Going through all the tellers banking operations, trust office, Portfolio Office, Stock exchange office. After few years, I have been promoted as Supervisor and transferred to a smaller Branch, as Manager Assistant. Leading 6 employees in charge of the banking transactions and spending time outside the premises to acquire new customers.

Education and Qualifications

Sept 1078– July 1092 Commercial High School - EQUIVALENT TO “A LEVELS”, Brescia – Istituto Per periti Aziendali e Corrispondenti in Lingue Estere Major Subjects: Business English, Economics, General Law, Italian, Economic Geography, Accounting &Finance, Mathematics and History.

Key skills

Very good interpersonal and communication skills.

Very organized with attention to details.

Ability to work under pressure and meet tight deadlines.

- Team Player - Problem solving - Flexible - Great listener - Empathy Microsoft Office package: Word, Excel, Power Point and Outlook Major software package: SAP, Oracle, Opera, Delphi, Javelin and others Languages: Italian (native), English (Fluent) Spanish (Fluent), French (Fluent), Filipino (good). I have been described as a "team player, enthusiastic and passionate worker with a proactive, flexible and can do approach. Great customer service skills especially in building relationships I hereby authorize the use of my personal data.

Alessandro Rizzini

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