Anita Bhagat-Fitts

adqjlz@r.postjobfree.com

317-***-****

SUMMERY

Successful professional with 20+ years' experience in administrative and customer service environments. Implement cost control measures to ensure operations remain within company targets. Maximize bottom line performance through P&L, staff management, loss control, inventory management initiatives. SKILLS

•Order Selector

•Hospital Experience

•Account Management

•Payroll

•Human Resources

•Inventory Control

•Office Management

•Logistics

•Quality Assurance

•Accounting

•Financial Report Writing

•Accounts Payable

WORK EXPERIENCE

Patient Transporter

Ascension St. Vincent Hospital - Indianapolis,

IN January 2020 to Present

Transport patients within the hospital to surgery or testing. H - Picker

LSC Communications - Indianapolis,

IN July 2017 to January 2020

Pick text books and school supplies on assembly line placing into boxes and pass along to shipping department. Office Assistant

Kelly Services - Indianapolis, IN

November 2016 to July 2017

Various short term assignments in office and shipping office setting. Answering phones, processing paperwork and bill of lading. Processing truck drivers with pick up loads and drop loads in and out of the dock area. Preparing next day loads and shipping paperwork.

Office Assistant

Kelly Services - Indianapolis, IN

November 2016 to July 2017

Assigned to various temporary assignments in office setting. Greeting customers, answering phones, setting appointments for customers and patients, all general office work. Member Services Call Center Agent

SIHO Insurance Services - Indianapolis,

IN April 2016 to N16

Represent IU Health Plans servicing members and providers with benefits, claims, billings, & Prior Approvals. Provide members with insurance and benefits information. Detect and correct coding errors and manage appropriate modifications. Submit claims for payment purposes. Resubmit denied claims and determine reason for denial.

Customer Service Call Center Agent (Kelly Temp Service) Stericycle - Indianapolis, IN

September 2015 to April 2016

Provided accurate an appropriate information in response to customer inquiries. Give accurate and appropriate information to answer questions, troubleshoot issues, and resolve complaints. Customer Service Medical Call Center Agent

Workforce America

February 2014 to October 2014

Maintained up-to-date records at all times. Maintained a polite and professional telephone manner. Customer Service Medical Call Center Agent (Workforce America) February 2014 - October 2014

Answered, screened and processed calls daily using a call management system and web-based communications. Multi- tasked systems while providing service and resolving patient issues. Promptly and methodically responded to customer inquiries to identify and resolve issues with initiative and good judgement. Performed a variety of concurrent tasks, handled escalations, time critical issues, maintained time sensitive records and created reports. Responded to 75-100 inbound calls per day in a high call volume environment.

Office Assistant

O'Neil Corporation

January 2014 to August 2014

Ta logy Temp Service)

Renew all MSGS books in the plant Downloaded single pages of all products and built 4 new manuals. Put together Excel sheets for each product used on the floor. Any other smaller projects supervisor asked me to complete within the six month assignment. Secretary to the Dean of Students (Talogy Temp Service) Emmrich Manual High School - Indianapolis, IN

April 2012 to December 2013

Serviced Dean of students administrative needs. Processed student attendance. Called parents in the even a student is absent to verify reason for absence. Worked with School Police to file reports of theft and criminal behavior on campus. Performed quality assurance and reported incidents/errors to Supervisor. Maintained expectations regarding all visitors entering the building to be fully screened and escorted to their respective appointment.

Customer Service Representative

Herff Jones, Inc - Indianapolis, IN

November 2005 to August 2009

Collected customer feedback and made process changes to exceed customer satisfaction goals. Provided accurate and appropriate information in response to customer inquiries. Addressed customer service inquiries in a timely and accurate fashion. Worked with upper management to ensure appropriate changes were made to improve customer satisfaction. Facilitated information flow between customer service, account management operations, quality assurance, training and payroll departments to guarantee call center objectives were met. Demonstrated mastery of customer service call script within specified timeframes. Developed personal organization and multitasking skills in a fast paced environment. School Secretary

Christian County Middle School- Indianapolis,

IN May 1995 to October 2002

Verified details of transactions, including funds received and total account balances. Deposited third party checks, as well as monthly reserve transfers. Conducted month-end balance sheet reviews and reconciled any variances. Managed the day-to-day calendar for the School Principal. Received and screened a high volume of internal and external communications, including email and mail. Prepared correspondence, accounting and financial documents for analysis.

EDUCATION

Certification in Surgical Technology

Glendale Medical Institute - Glendale,

CA 2003

Human Resource Management and Business Administration Manchester College - North

Manchester, IN 198

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