Support Representative

LAWRENCE ALLEN

561-***-**** **********@*****.***

SUMMARY OF QUALITICATIONS EDUCATION

An intelligent and detail-oriented professional, offering experience and expertise in the areas of clerical support, customer service, and technical support representative. Has a strong work ethic and committed to professional standards. Possess a personable demeanor and willingness to provide a great customer service experience for clients and to have empathy for their needs. Problem- solving and decision-making skills evident alongside working knowledge of strong customer relations skills

The Academy of South

Florida

Fort Lauderdale, FL

Program: Cloud and Security

Administrator

COMPTIA A+

NETWORK+

SECURITY+

AZURE

Palm Beach State College

WINDOWS 95 (1997)

AS/400 SYSTEM

OPERATION (1994)

LockYear College

BUSINESS LAW MAJOR

(1988-1989)

Northwood University

COMPUTER

INFORMATION SYSTEMS

MAJOR (1997-1998)

COMPUTER

SKILL/SOFTWARE

WINDOWS

PROFESSIONAL SUITE

MICROSOFT EXCHANGE

OUTLOOK

SUNGARD HTE NAVILINE

9.1 & GREEN SCREEN

BILL2PAY

SENSUS/LOGIC

OTHER EXPERIENCE

1996 nt3.5, 1996 WFW, 1996

EXPERIENCE

Quail Ridge Country Club – 3/19 to Present

IRRIGATION TECHNICIAN

Performs skilled irrigation functions and manual work necessary to maintain community grounds in the Landscaping department. Maintain the irrigation and sprinkler systems, performing maintenance and upkeep to ensure functioning properly. City of Boynton Beach - 6/07 to 11/18

CUSTOMER RELATIONS REPRESENTATIVE

Established and updated water and sewer service accounts; prepared initial and final bills; transferred and closed out accounts; processed refunds; handled delinquent and bankruptcy accounts; researched illegal water consumption accounts; assisted in finalizing accounts by generating billing reports, reviewed high/low readings, made necessary billing adjustments; maintained department equipment; assisted customers with accounts; performed other duties as assigned.

Comfort I nn & Suites- 7/09 to 03/10

NIGHT AUDITOR

Responsible for overseeing the auditing, posting and balancing of daily financial transactions to support the hotel’s continuing effort to deliver outstanding guest services. Balance room accounts accurately and in a timely manner; balance cash, credit cards, direct bills, vouchers, and other hotel accounts efficiently; reconcile account and make appropriate adjustments or corrections to accounts; prepare accurate and useful reports, coordinate audit procedures, maintain log of no-shows; completed all express check outs, wake-up calls; maintained security cameras functionally; performed other duties as assigned.

Pratt & Whitney - 3/97 to /02

TECHNICAL HELP DESK

Performed level one and level two support for over 5000 computer users, working with computer security in resetting passwords on various domain and telephone systems, training new agents, troubleshooting various computer applications, setting-up computer accounts for the master domain for new employees, using Remedy ticketing system, taking minutes for group meetings, use e-mail for group communications, operating systems includes the below professional skills, used Server Management Systems client server software to login to customer unit to better assist application help. SMS Server, 1997 VMS,

OFFICE 97, AS400, WIN 98,

1998 NT4.0, 1997 QWS3270,

1997 MVS, 1997 Oracle,

1997 TSO, 1997

AUTOCAD2004, Solaris UNIX

REFERENCES

Available upon request

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