Tourism Industrial Management
Resume:
Dr. RAJNISH SHUKLA
Gyan Khand– 1, Indirapuram,
Ghaziabad, (UP) -201014
Ph: 997******* / 921-***-****
adqjlf@r.postjobfree.com
A forward thinking and experienced hospitality academician & administrator, possessing drive, ambition and ability. Having a broad knowledge of organizing, managing and supporting the functionalities required for an educational institution.
Professional Strengths
Passionate, Pleasing and Friendly Personality
Honesty and Integrity
Flexibility and Adaptability
Self motivated Achiever
Decision Making and Critical Thinking
Team Building and Leading Abilities
Key Competencies
Synergizing of resources towards organizational objectives.
Facility – Planning Layouts, Design and Development
Academic Administration.
Ability to teach multiple Hospitality Subjects, Management Subjects and Human Values.
Manpower Development – Training, Motivation and Counseling
HRM – Manpower planning, Recruitment and Selection.
Analytical Ability - Contribute towards Process improvement.
Employment History
1.CGC – Chandigarh Group of Colleges
Director – Tourism and Hospitality, May 2019 till Date.
“Leading a team of 47 faculties, 17 non teaching staff, and managing 1200+ students”
Principal – Chandigarh College of Hotel Management & Catering Technology, affiliated with “NCHM - National Council of Hotel Management – Noida”.
Principal – Chandigarh College of Hospitality, Affiliated with PTU – Jalanadhar
Started a new programme, B.Sc.(H) – Nutrition and Dietetics. .
Planning for overall modernization and upgradation of all the labs.
Identifying the strengths and weaknesses in preparing Road map for NAAC certification and NIRF.
Source, Train, Lead, Motivate and guide teaching and non teaching staff.
Organizing workshops, seminars, cross-institutional training programmes.
Successfully implemented ERP system in the department.
Succesfully Designed and Facilitated the shift from offline education to completely online education.
2.MANAV RACHNA INTERNATIONAL UNIVERSITY
Associate Professor - Faculty of Management Studies, July 2015 – Feb 2019.
Joined as Senior most in Hospitality Department having 7 faculties and 195 students, reporting to Dean – Faculty of Management Studies.
Develop new Course Curriculum with Choice Based Credit System, as per UGC.
Plan, Design and setup the required infrastructure for NAAC & UGC Audits.
Worked in the core team for NAAC audit.
Successful in receiving “A Grade” acrreditation from NAAC, for University.
Organizing workshops, seminars, cross-institutional training programmes.
Successfully implemented ERP system in the department .
Member of Board of Studies.
Developed Curriculam for Short term Craft Courses for International Students.
3.GALGOTIAS UNIVERSITY – School of Hospitality – (Jan 2012 – July 2015)
Programme Chair – Hotel Management
Joined at the inception stage along with Dean – School of Hospitality, to establish the department and started Hotel Management programme from July 2012.Entrusted with responsibility as Officiating Dean – School of Hospitality, for one academic session.
Develop the Course Curriculum for UG and PG programs
Plan, Design and setup the required infrastructure for UGC inspections.
Developed 6 Electives for MBA students
Helping in writing up of policies and procedures and also critical reports.
Organizing workshops, seminars, cross-institutional training programmes.
Giving specialist administrative support and advice or guidance to students.
Course Evaluation and Curriculum Approval procedures. – Board of Studies
4.CHANDIGARH GROUP OF COLLEGES – CGC (June 2009 - Jan 2012)
Principal – Chandigarh Institute of Hotel Management (Chandigarh Univ. now)
Join the leading role at the inception stage and established the Institute with 200 students and 14 faculties and staff.
Functions / Responsibilities
Maintaining high standards of Academics.
Ensuring the employability of students through industry specific KSA’s development
Source, Train, Lead, Motivate and guide teaching and non teaching staff
Liaise With the Industry for Training and Placements of students
Plan, Design and setup the required infrastructure
University Inspections and Audits for compliance of Norms
Policy formation on discipline, academics, employee and student’s feedback & welfare.
Planning and organizing the departmental events for brand promotion.
Achievements
Institute got 4 – 6 out of top 10 University ranks, in PTU for 3 consecutive years
Nominated for the Board of Studies – Hospitality & Service Industry, PTU
Handled the University Inspection, twice successfully
Designed and Developed Student Policy Manual and Teacher’s - Course Files
5.FHRAI INSTITUTE OF HOSPITALITYMANAGEMENT (Sept. 08 till June 09)
Asst. Professor – (HOD) Food & Beverage,Training & Placements Coordinator
Working as senior most in department, contributed in administrative activities and
handled Training and Placement, as an additional portfolio.
6.HIMALAYAN SKI VILLAGE PVT LTD – MANALI (May 07 to September 08)
Manager – Learning & Development
Heading the Learning and Development department, working in tandem with HR and
reporting to Director - Corporate Affairs
Functions / Responsibilities
Established Learning and Development Centre of the company – Focusing on Hospitality Training
Total administration and day to day functioning of L & D Centre.
Conceptualizing the Hospitality Training / Courses to be conducted in L & D Centre
Liaison with Govt. Agencies for affiliation of hospitality Courses.
Curriculum building and content development for the training / courses
Complete staff training for 22 rooms resort, taken over by company.
7.SHRI SHAKTI COLLEGE OF HOTEL MANAGEMENT
Senior Lecturer - (Sept. 2001 till May 2007)
Worked as Senior Lecturer in Food & Beverage Department.Having varied interest in
other subjects taught Nutrition, Food Costing, MIS and F& B Management also.
Achievements: Provided Business Consultancy, as a Freelancer for Upcoming Restaurants, Hotels and Catering Establishments and Technical Support for Upgrading the business outcome and benchmarking standards.
8.R K H S –STOP OVAR at Shoppers Stop – Food Court (July 1998 to Sept 2001)
Executive chef - Manager Operations
Worked at various locations, in different parts of the country to establish and develop business for the organization.I was actively involved in setting up new units, including the Designing, Layout of Equipment and Interiors.
Achievements
Handled 5 Outlets and Team of 172 Staff
Increased the client satisfaction levels and established better customer relation
Developed and implemented training course for new recruits
Developed standard Operating Manual and Standard Recipes Manual for the Unit
9.REGENCY COLLEGEOF HOTEL MANAGEMENT - Hyderabad
From July 1997 to July 1998, Position: Lecturer
10.RAMADA HOTEL MANOHER- Hyderabad
From June 1995 to June 1997, Position: Jr. Sous Chef
Joined as a Kitchen Executive Trainee. Got confirmed as junior sous chef in kitchen.
Academic Qualifications
PhD – Hospitality - Amity University Noida, - 2020, (submitted)
M.Sc.- HMCTT - Punjab Technical University - 2013
PGCHRM - XLRI Jamshedpur - 2010
DHMCT & AN - IHM – Hyderabad - 1995
B.Sc. - Kanpur University - 1992
Personal Information
Date of Birth : 26th September 1970
Nationality : Indian
Language known : English, Hindi
Seminars / Conference / Workshops
1. Cleaning, Sanitation, Hygiene & House Keeping Practices - JHONSON DIVERSY (UK)
2. HACCP – Food Safety Quality - CII – Institute of Quality
3. Conflict Management and Counseling – IGNOU
4. Human Values and Professional Ethics, Lvel II - IIT Kanpur
5. Amity International Tourism and Hospitality Confrence- Amity Noida
6. Advances in Research & Data Analytical Tools – MRIIRS
7. Awareness one e- Learning and MOOCs – University of Delhi
Organized a workshop on “Leadership and Management in the Hospitality Industry”, and got Appreciation from A H L E – American Hotel & Lodging Educational Institute.
Organized “International workshop on Hospitality Industry Analytics” conduted by STAR SHARE Centre – AHLA, USA
Research and Publications
“Hospitality at Hospitals – Hospitality Servies and Patient satisfaction in Medical Tourism at Delhi NCR”, Paper Presented and Published at International Confrence AITHC 2016, at Amity University Uttar Pradesh, Noida.
Delivered a lectuer on - “Current Trends & Oportunities in Indian Hospitality Industry”, in National Workshopat Chaitanya Postgraduate College,Hanamkonda, Warrangal – 2016
“Hospitable Hospitals - Hospitality elements and its effect on patient satisfaction in Multispeciality Hospitals at Delhi NCR”, Paper Presented and Published at International Confrence AITHC - 2018,at Amity University Uttar Pradesh, Noida.
“More Hospitable Hospitals” -Paper presented at International Confrence – MM HTFT iCON- 2019at Maharishi Markandeshwar University Mullana, Ambala.
“Hospitality Services at Hospitals - Promoting Medical Tourism at Delhi NCR” – Paper Presented at International Confrence ‘ICOHOST 2019’, at GNA university.
Hospitality Services at Hospitals - Promoting Medical Tourism, Paper Published in IJRAR, Inernational Journal of Research andAnalytical Reviews, URL: http://ijrar.com, ISSN 2349 – 5138, E - ISSN 2348 – 1269; Special Issue April 2019.
“ Achieving Excellence In Patient Satisfaction Through Better Hospitality At Hospitals: Study Of Delhi-Ncr” Presented at International Conference on Opportunities and Challenges of online Business- Vision 2025 ICOCOB – 2020, organised at CGC Landran on 26th & 27th Aug 2020.
Publications
S. No.
Title
Journal
ISSN
Year
Indexed
1
Hospitality Services at Hospitals – Promoting Medical Tourism, Special issue, (article No.52) Pages - 346 - 351
IJRAR - International Journal of Research and Analytical Reviews.
ISSN 2349-5138
April 2019
UGC CARE
2
Consumer perception of Hospitality Services in JCI Accredited Hsopiatls of Delhi – NCR: An exploratory Research on growth of Medical Tourism
Humanities and Social Sciences Reviews.
Vol 7, issue 1, Pages 413 – 422
ISSN 2395-6518
Aug 2019
SCOPUS
3
Different Factors Affecting Medical Travel Organizers in Medical Travel Industry
IJPR - International Journal of Psychosocial Rehabilitation
ISSN 1475-7192
Vol 23, issue 6, Dec, 19
SCOPUS
4
Management of Significant Factors Involved in Medical Tourism
TEST-Engineering and Management, Vol. 82
ISSN
0913- 4120
Jan – Feb 2020
SCOPUS
5
A review of factors Associated with Medical tourism Industrial management
TEST- Engineering and Management, Vol. 82
ISSN
0913- 4120
Jan – Feb 2020
SCOPUS
6
Medical Tourism in India
TEST-Engineering and Management, Vol. 82
ISSN
0913- 4120
Jan – Feb 2020
SCOPUS
7
Demonstration of Industrial Management Methods
TEST-Engineering and Management, Vol. 82
ISSN
0913– 4120
Jan – Feb 2020
SCOPUS
8
Approaches for Recycling and Management Waste
TEST-Engineering and Management, Vol. 82
ISSN
0913- 4120
Jan – Feb 2020
SCOPUS
9
Foreign Patient’s Satisfaction from Hospitality Services – Medical Tourism at JCI Accredited Hospitals of Delhi-NCR, India
IJPR - International Journal of Psychosocial Rehabilitation
ISSN 1475 - 7192
April 2020
SCOPUS
10
FOOD ADULTERATION AS A MENACE: A MATTER OF MANDATE
Shodh Sarita
ISSN 2348- 2397
April – May 2020
UGC Care
11
“ Achieving Excellence In Patient Satisfaction Through Better Hospitality at Hospitals: Study Of Delhi-NCR”
IJMPERD - International Journal of Mechanical and Production Engineering Research and Development
ISSN 2249-8001
August 2020
SCOPUS
Professional Refrences
1.Dr. S. K .Bedi, Ex. Dean– Faculty of Management Studies, Manav Rachna International
University, Faridabad.Ph: 886*******. Email: adqjlf@r.postjobfree.com
2.Dr. Vishal B. Soni, Director – Candigarh Business School of Administration, CGC Landran, Mohali. Ph: 978*******, E Mail: adqjlf@r.postjobfree.com
3.Mr. Satvir Singh, Director Studies – National Council of Hotel Managemnt & Catering Technology, Ph: 012*-*******, Mobile:991*******, E-mail: adqjlf@r.postjobfree.com
4.Mr. K. S. Narayan, Principal - Institute of Hotel Management - Jaipur, Ph: 014*-*******, mobile: 766-***-****, E-mail: adqjlf@r.postjobfree.com
Testimonials and copies of certificates will be provided when required.
Rajnish Shukla
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