Customer Service Representative

AMY WILSON

***** ***** ****** ******, ********** Hills, MI 48336

*****@*****.*** Phone: 248-***-****

Results-driven customer service professional with extensive experience in call center support. Strong attention to detail, communication, follow-up, and organizational skills. Demonstrated success and experience working in the call center. Ability to relate and interact with people from a variety of educational, cultural, and social backgrounds. Works accurately and effectively with confidential data. Creative problem solving with proactive focus and foresight. Outstanding written, verbal, and networking skills. Ability to independently manage multiple tasks in a professional manner. Extensive knowledge of computer software.

EXPERIENCE

JUNE 2021 TO PRESENT

CUSTOMER SERVICE REPRESENTATIVE, PRIORITY HEALTH

Data entry

Knowledge of CHAMPS, Cisco Finesse, Microsoft Outlook, and Calabrio

Medical terminology

Assist callers with benefit and claim information

Assigned tickets to other departments for resolution

Managers low call volumes

JULY 2010 TO NOVEMBER 2020

CUSTOMER SERVICE ASSOCIATE / SUPPORT CLERK, DELTA DENTAL PLAN OF MICHIGAN

Data entry, computer work, ETS, Microsoft Outlook & Teams, Interaction Desktop.

Knowledge of dental codes and terminology.

Managed 80-100 customer calls per day using phone and headset.

Assisted callers, both customers and dental providers, with benefit and claim information.

Worked quickly and efficiently to solve customer issues.

Mailed benefit, claim, and provider information.

JANUARY 2008 TO JULY 2010

CUSTOMER SERVICE REPRESENTATIVE, WASTE MANAGEMENT

Managed high volume of incoming calls from customers answering questions and resolving issues.

Communicated professionally over the phone using a headset.

Maintained the ability to quickly assess information and make decisions.

Multi-tasked throughout each shift.

Excellent verbal, written, and keyboarding skills.

JULY 2006 TO JANUARY 2008

CUSTOMER SERVICE REPRESENTATIVE, EDS

Managed high volume of incoming calls from customers answering questions and resolving issues.

Communicated professionally over the phone using a headset.

Maintained the ability to quickly assess information and make decisions.

Multi-tasked throughout each shift.

Excellent verbal, written, and keyboarding skills.

EDUCATION

EASTERN MICHIGAN UNIVERSITY, STUDIED PSYCOLOGY

OAKLAND COMMUNITY COLLEGE, PREREQUISITE COURSES

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