Student Leader Customer Service

Hello

I’m Elizabeth O’Connor

P O Box *****

Mill Creek, WA 98082

(425) 218 - 7168

*********.*********@*****.***

SKILLS

Skills/qualities: Tri-Citizenship

Languages: English (native), Chinese (proficient)

Interests & Hobbies: Exercise, sports, socializing, the environment, business, international affairs

Travel: West coast of America (Washington, Oregon & California), Fiji, East Coast of Australia (Queensland & New South Wales). It is through my experiences in these places that I have developed an appreciation of and respect for cultural diversity.

EXPERIENCE

NOVEMBER 2020 - 2022

Doordash – Delivery Driver

●No contact deliveries.

●Customer service and customer satisfaction provided.

●Prioritizing important tasks in a busy schedule.

NOVEMBER 2019 - AUGUST 2020

The Mill at Mill Creek [Sack Management] – Leasing Consultant

●Quality Customer Service, Interpersonal skills, engaging with clients in person and over the phone

●Initiating, drafting, editing and finalizing correspondence

●Successful in highly demanding and deadline-driven environments

●Proficient with Microsoft Office and Adobe Acrobat including word, excel spreadsheets.

●Scheduling relevant appointments including depositions, court dates and conferences.

●Organized client files with attention to detail.

●Giving live tours and advertising amenities.

JANUARY 2018 - OCTOBER 2019

The Law Office of Brian K. Leonard, P.S. Attorney – Legal Assistant

●Quality Customer Service, Interpersonal skills, engaging with clients in person and over the phone

●Initiating, drafting, editing and finalizing correspondence

●Successful in highly demanding and deadline-driven environments

●Proficient with Microsoft Office and Adobe Acrobat including word, excel spreadsheets.

●Scheduling relevant appointments including depositions, court dates and conferences.

●Organized client files with attention to detail.

JULY 2017 - FEBRUARY 2018

Victoria Secret - Sales Associate & Brand Promoter

●Customer Service

●Interpersonal skills

●Handle Money

FEBRUARY 2017 - MAY 2017

LA Fitness - Sales Associate & Brand Promoter

●Customer Service

●Interpersonal skills

NOVEMBER 2016 - MARCH 2017

Steven’s Pass Mountain Resort – Cashier, Sales Associate

●Customer Service

● Handle Money

DECEMBER 2013 - MARCH 2016

Grandpa’s Antique Photos, Surfers Paradise - Photographer, Sales Associate

●Customer Service

● Handle Money

AUGUST 2012 - NOVEMBER 2013

Crepes, Pacific Fair - Cashier, Sales Associate

●Handle money (cash registry)

●Clear Tables

●Make Food

●Trained in effective customer interface

●Complimented on cheerful enthusiasm

DECEMBER 2010 - JULY 2012

1300 Pest Control, Mermaid Beach - Office Assistant, Sales Associate

●Organise paperwork

●Manage Scheduling

●Receive & manage calls

●Successfully put together customer projects

●Answered customer phone calls

EDUCATION

FEBRUARY 2017 - NOVEMBER 2020

University of Southern Queensland, Online - Graduated with Bachelor of Law (Undergraduate)

Equity; Australian Legal System; Theories of Law; Public International and Human Rights Law; Company Law; Environmental Law; Administrative Law; Legal Conflict Resolution

FEBRUARY 2014 - JUNE 2016

Griffith University, Gold Coast - Bachelor of Law (Undergraduate)

Law & the Modern State; Intro to Legal Theory; Contracts & Civil Obligations 1; Contracts & Civil Obligations 2; Legal Research; Legal Writing; Constitutional Law; Introduction to Torts; Intro to Public Law; Criminal Law 1; Criminal Law 2; Torts 2; Property Law 1; Property Law 2; Equity & Trusts; Ethics & Professional Responsibility; Evidence; Civil Procedure

FEBRUARY 2008 - NOVEMBER 2013

Emmanuel College, Emerald Lakes - High School Diploma

Advanced English; Advanced Mathematics; Christian Education; Chinese (Mandarin); Physics; Biology; Modern History; Drama & Performing Arts; Hospitality

2007 - 2008

St Kevin's Catholic Elementary, Benowa - Primary Education

2006

Jefferson Elementary, Washington - Primary Education

2004 - 2005

Gearhart Elementary, Oregon - Primary Education

2000 - 2003

Nehalem Elementary, Oregon - Primary Education

AWARDS

2015

Internship at Southport Criminal Law Firm

2013

Certificate of Graduation with Distinction; High School Diploma; Principal’s Merit Award (Effort & Conduct); Effort Award (Consistent Effort); Certificate of Appreciation (For Effectively promoting the College on Open Day)

2012

Principal’s Merit Award (Effort & Conduct); Effort Award (Consistent Effort); Senior Leadership Certificate (Appointed as Student Leader); Emu Gully Senior Leadership Course Certificate of Participation; Mandarin Immersion Camp Certificate of Participation (Confucius Institute, Queensland University of Technology)

2011

Principal’s Merit Award (Effort & Conduct); Effort Award (Consistent Effort); Certificate of Appreciation (For Effectively promoting the College on Open Day); 2011 Science and Engineering Challenge Certificate of Participation

2010

Director of Studies Academic Award (Overall Academic Achievement); Effort Award (Consistent Effort);

2009

Director of Studies Academic Award (Overall Academic Achievement); Effort Award (Consistent Effort); Certificate of Appreciation (World Vision 40 Hour Famine 2009); Wycliffe House Award (Contribution to House Service Activities); Certificate of Participation (Presented by the University of New South Wales for partaking in the Educational Assessment Australia)

LEADERSHIP ROLES AND ACTIVITIES

2013 Senior Student Leader

●Assisted the Tuckshop every Tuesday and Friday, exercising self-discipline

●Assisted in the collection of materials and organization of student attendance

●Led the Open Girls Wycliffe Cohort during school sports events and activities

●Organised and took part in a pizza social gathering between Year 12 and Year 8 girls, to help build character of each individual

● Raised money for World Vision via walking Beach to Beach (Coolangatta to Surfers Paradise)

●Assisted in the organization of the Year 12 Final Chapel and Final Graduation Ceremony

●Open Day Guide, promoting the College Campus

●Emmanuel College Fete Assistant

2012 Peer Support Leader

●Mentored a group of five year 7 girls, further developing social, communication and management skills

●Took part in the Leadership Camp, further developing skills of problem solving, communication, and group dynamics and acquiring the ANZAC character values of courage, perseverance and self-sacrifice

●Open Day Guide, promoting the College Campus

●Emmanuel College Fete Assistant

2011 Journey Leadership Program

●Participated in leadership skills development program incorporating self-control, courage, integrity, justice, wisdom, compassion, faith and hope

●Took part in and organised classroom sessions, breakfasts, evening BBQ, the Challenge Walk and service activities

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