Safety Manager Customer Service

ANA MARIA SLATTERY CRUZ

Email:***********@*******.*** Cell phone 786-***-****

Core Skills

• Leader with more than 10 years of experience in Quality Audits and Research and Development.

• Food Engineering with teamwork skills in both production and quality assurance.

• Experience in customer service with specific requirements in their products.

• Quality Control and Research and Development in dairy products. Professional experience

Costa de Oro Internacional S.A February 2019- May 2021 International Trader with headquarters in Austin TX Pasco, leader in the sale of Frozen Fruits to different customers in the world.

Food Safety Manager: Guarantee the quality of the exported products according to the previously established specifications, support in auditing the selected processing plant, as well as the filling of the requested forms in the platforms of the different companies.

• I attended for two years the organic audits made to the company and with very satisfactory results more than 90%.

• I carried out audits by the suppliers, followed the non-conformities and with the respective evidence I proceeded to close them.

• I started and developed the creation of a product of organic frozen pineapple to export to Costco United States, from the purchase of machinery for its production, packaging and labeling according to the specifications of the client, this first export ten containers were produced with total approval by the client.

• I attended and resolved in conjunction with the production plants quickly the complaints that were generated by the customers.

• Conduct visits to the different processing plants together with customers as an annual requirement of supplier visits.

• Manage quality platforms to keep updated the certifications example HACCP, Organic, Gluten Free.

Nutrilac S.A. Mayo 2016-Feb 2019

Local dairy company of transnational companies such as Mc Donalds, Burger King, Walmart and TCBY.

Production and Quality Control Manager: As manager, be in charge of the entire production plant approximately 30 people. Make the production plans weekly, as well as the formulations and ensure the quality of each of the batches produced.

• We attended all the quality audits of all the companies mentioned monthly and annually depending on the company.

• I attended and resolved complaints from customers and consumers.

• We visit the company's dairy suppliers annually to conduct internal audits .

• Generate production plans weekly according to sales orders.

• I was in Nutrilac's HACCP certification process.

• Participate in the Mc Donalds quality group together with the Core suppliers to evaluate the quality of the products that each one represented, if a deviation was presented a corrective action was generated.

• Participate in the annual international meetings where the ice cream mixture was evaluated at the regional level of Arcos Dorados.

Cooperativa de Productores de Leche Dos Pinos 1998-2003 The Cooperativa de productores de leche Dos Pinos R.L is one of the most diversified companies in Latin America and is a leader in the production and marketing of dairy foods and beverages of high quality and nutritional value in Central America. Research and Development Ice Cream, Cheese and Milk Powder: Responsible for the development of new products, evaluation of raw materials and flavorings.

• I evaluated raw materials in cheeses and ice creams to improve the quality of the products and present the results to the management to make decisions.

• Develop new products the main ones were Cero grados Ice Cream and Star Ice Cream as well as flavored powdered milks with very good success in sales.

• Studies of shelf life in cheese raw materials, anti-caking agent in grated cheeses and wax film in Manchego cheeses.

Ice cream Diaz 1996-1998

Family business producing ice cream with approximately 50 employees. Production and Quality Assistant: In charge of the laboratory analysis of the ice cream produced and assisting in production work.

• Make all reports by production batch.

• I did tests for new products ordered.

• Evaluate the establishments in terms of the quality of the product. Academic Background:

• Graduated in Food Engineering 1996

• English as a Native Language

• Office and Exactus

Training:

• FSPCA Preventive Controls for Human Food. Mexico IFSH 2020

• General and Nutricional Labeling. CACIA. Costa Rica Feb 2019.

• FSSC 22000 INTERPRETATION OF REQUIREMENTS OF FSSC 22000 VERSION 4.0. NSF. COSTA RICA 2019.

• Certification scheme to produce organic product. Primus Auditing Ops. Costa Rica. November 2018.

• Gluten Free Certification. CACIA. 2018

• FDA requirements for food labeling. CACIA. 2018

• Petrifilm 3M for safety verification. Advance. 2017.

• Food Safety Modernization Act comprising the Requirements of the new Modernization Act. HACCP, HARPC and Preventive Controls. Golden Arches. 2017.

• Global Markets: step by step towards safety certification. NSF, Walmart. 2016. Other:

Rancho Cedar Valley . Limón Costa Rica 2004-2014

Operations Manager tourism company that received tourists from cruise ships. Us Citizen.

Contact this candidate