Front Desk Office
Resume:
Lesa Forte
Texarkana, TX **503
Cell: 903-***-****
Email: **********@*****.***
Work Experience
Red River Army Depot (CTC Janitorial)
Texarkana, TX 75507-5000
10/2017 – Present
Hours per week: 40
Custodian
Duties: As a Custodian, I clean and sanitize restrooms/bathrooms using established practices and procedures. I clean, dust, and wipe furniture; sweep, mop, and vacuum floors in office areas; empty/clean wastebaskets and trash containers; empty and clean cigarette urns; refill bathroom dispensers. Assist with the setup of facilities for meetings, classrooms, conference, events, etc. Follow instructions regarding the use of chemicals and supplies. I use as directed. Perform cleaning and related activities such as removing debris from sidewalks and stairs in areas within sixteen feet of buildings. I move furniture, equipment, and supplies on an incidental basis. I have to have essential physical and mental capabilities in the following areas: interpersonal skills, memory, attention to detail, follow instructions, comprehension, calculating, reading, and writing. I tend to emergencies as necessary. I attend safety meetings and other related meetings. Take classes as required in cleaning methods and techniques, new products, First Aid, CPR and work relationships. I handle recycle materials and call in work orders. I assist in the instruction and supervision of student help. I assist with inventory control and security. I support and enforce all policies, such as OSHA/WISHA rules, health and safety regulations and guidelines, etc. I support policies established by my employer. I perform related duties as required.
Supervisor: Lesa Brown 903-***-****
Okay to contact supervisor: Yes
Comfort Suites
215 Richill Drive
Texarkana, TX 75503
06/2017 – 10/2017
Hours per week: 40
Front Desk/Night Auditor
Duties: I greet guests upon arrival, check them in and provide them with any information they need to enjoy their stay. I check front office accounting records for accuracy and on a daily basis, summarized and compiled information for the hotel’s financial records. I tracked room revenue, occupancy percentages, and other front office operating statistics. I prepared a summary of cash, check, and credit card activities, reflecting the hotel’s financial performance for the day. I post room charges and room taxes to guest accounts, including guests transactions not posted during the day by the front office cashier. I transfer charges and deposits to master accounts. Check to see that all charges are assigned to the appropriate departments. Verify that all transactions performed at the front desk are supported by documentary evidence and signatures as necessary and that they have been correctly posted and allocated in to the PMS System. Verify that all charges posted from the POS software, SPA software had reached the correct guest folios and also, not missing. I print up and filed reservations for the next business day. I verify all account postings and balances. Verify that room rates are correct and post those rates to guest accounts. Monitor the current status of coupon, discount, and other promotional programs. I had to make sure I was able to function as a Front Desk Manager, especially in terms of check-in and check-out procedures. Perform other duties as needed.
Supervisor: Mr. Singh 903-***-****
Okay to contact supervisor: Yes
Hampton Inn & Suites
1311 E. Centre Park Blvd.
Desoto, TX
08/2014 – 03/2017
Hours per week: 40
Housekeeping Supervisor
Duties: As a Housekeeping Supervisor, I supervise Housekeeping Staff as duties are being performed, inspecting work to ensure the prescribed standards of cleanliness are met. Supervised the duties and tasks of the Laundry Staff. Stock and maintain supply rooms; order supplies according to the budget. I receive, process and handle guest complaints, in regard to housekeeping services. I ensure rooms are kept clean and free from hazards. I organize all staff during the day and host daily meetings with Housekeeping Staff. I assist guests with questions and basic requests. I provide a high level of customer service at all times and remain professional. I screen housekeeping applicants and recommend promotions, transfers, and dismissals. I hire and fire Housekeeping Staff. I am able to perform several tasks at the same time. I perform various cleaning duties in instances of staff shortages.
Supervisor: Jasmine Fisher
Okay to contact supervisor: Yes
Holiday Inn Express
4545 Cowhorn Creek Road
Texarkana, TX 75503
06/2009 – 06/2014
Hours per week: 40
Front Desk Manager/Night Auditor
Duties: I greet guests upon arrival, check them in and provide them with any information they need to enjoy their stay. I check front office accounting records for accuracy and on a daily basis, summarized and compiled information for the hotel’s financial records. I tracked room revenue, occupancy percentages, and other front office operating statistics. I prepared a summary of cash, check, and credit card activities, reflecting the hotel’s financial performance for the day. I post room charges and room taxes to guest accounts, including guests transactions not posted during the day by the front office cashier. I transfer charges and deposits to master accounts. Check to see that all charges are assigned to the appropriate departments. Verify that all transactions performed at the front desk are supported by documentary evidence and signatures as necessary and that they have been correctly posted and allocated in to the PMS System. Verify that all charges posted from the POS software, SPA software had reached the correct guest folios and also, not missing. I print up and filed reservations for the next business day. I verify all account postings and balances. Verify that room rates are correct and post those rates to guest accounts. Monitor the current status of coupon, discount, and other promotional programs. I had to make sure I was able to function as a Front Desk Manager, especially in terms of check-in and check-out procedures. I perform other duties as necessary.
Supervisor: Ashley James 903-***-****
Okay to contact supervisor: Yes
La Quinta Inn
5102 N. State Line Ave.
Texarkana, TX 75503
08/2003 – 05/2009
Hours per week: 30
Housekeeping Supervisor
Duties: As a Housekeeping Supervisor, I supervise Housekeeping Staff as duties are being performed, inspecting work to ensure the prescribed standards of cleanliness are met. Supervised the duties and tasks of the Laundry Staff. Stock and maintain supply rooms; order supplies according to the budget. I receive, process and handle guest complaints, in regard to housekeeping services. I ensure rooms are kept clean and free from hazards. I organize all staff during the day and host daily meetings with Housekeeping Staff. I assist guests with questions and basic requests. I provide a high level of customer service at all times and remain professional. I screen housekeeping applicants and recommend promotions, transfers, and dismissals. I hire and fire Housekeeping Staff. I am able to perform several tasks at the same time. I perform various cleaning duties in instances of staff shortages.
Supervisor: April Bradley 903-***-****
Okay to contact Supervisor: Yes
Education
Texarkana Community College, Texarkana, TX 75501.
Associate Degree in Applied Science
Business Office Technology, 05/2021.
Phi Theta Kappa,
Texarkana Community College, Texarkana, TX 75501.
Office Administration Certificate, 08/2014.
Liberty – Eylau High School, Texarkana, TX 75501.
High School Diploma, 05/1996.
Additional Information
Good leadership skills; Able to manage staff and prioritize work flow while maintaining a positive and professional attitude; excellent verbal, written, organizational and communication skills; Very knowledgeable of and has skills in the following: Microsoft Word, Excel, and Power Point Software; Accounts Receivable /Payable; Type 80 WPM.
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