Legal Assistant Service Representative

Jaida Frederick

City, State

Baltimore, MD ***** • **************@*****.*** • 410-***-****

Education

ST JOHNS UNIVERSITY Queens, NY

Bachelors Degree in Chemistry May 2015

NEW TOWN HIGH SCHOOL Baltimore,MD

National Honor Society June 2011

MOBLEY & BROWN, LLP

Experience

Baltimore, MD

Paralegal January 2020 – Present

Arrange, schedule and coordinate potential client meetings and conference calls. Draft and deliver demand packages to insurance carriers and defense counsel. Collect and review case-related police reports, medical records and other supporting evidence. Draft and file motions and documents for mediations and trials. LAW OFFICE OF JONATHAN SCOTT SMITH Columbia, MD

Paralegal June 2018 – January 2020

Request, review, and organize medical bills and records. Assist attorney with developing legal arguments, documents and pleadings, motions and other case filings. Respond to discovery, prepare correspondence, and e-file pleadings. Support attorney with trial preparation including lining up witnesses and preparing exhibits. Prepare cases for final disbursement, including reviewing liens and verifying balances.

T ROWE PRICE Owings Mills, MD

Retirement Account Specialist January 2017 – May 2018 Assist clients through phone or by email in response to inquiries regarding retirement account, company products, services and procedures. Process complex transactions, such as distributions from retirement account, in a timely and accurate manner to meet company and IRS requirements. Research and resolve complex operational or client issues that require extensive experience and knowledge of policies and procedures. Identify and offer new services appropriate for the client. AMAZON Remote

Customer Service Representative June 2014 – January 2017 Communicate with customers primarily through phone and email and utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions. Act as the first point of contact for customers by answering queries. Assist customers in expediting orders and correcting post- sale problems.

CRAIG LAW GROUP Baltimore, MD

Legal Assistant May 2011 – December 2016

Assist with office administration and management of workflow. Manage client communications by answering phones and responding to emails. Conduct legal research on cases and gather legal information. File exhibits, briefs, appeals and other legal documents.

Certification

Real Estate License Maryland

April 2019

Notary Public Maryland

September 2018

Skills & Interests

Technical: PCLaw; NEEDLES; Lexis Nexis; BrightMLS

Language: Fluent English; Beginner Spanish

Jaida Frederick

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