CURRICULUM VITAE

DESTINY H NGON EBAN

Contact

Address:

District 7, Ho Chi Minh City, Vietnam

Phone:

+843********

Email:

adqjj5@r.postjobfree.com

Languages

English – Excellent

Chinese – Excellent

Vietnamese – Native language

Summary

Experienced Customer Service Team Lead with almost 5 years of experience in Outsourcing/BPO industry. To be a professional Interpreter/Translator of Vietnamese, English, and Chinese for 8 years so far. Excellent reputation for resolving problems and issues, improving customer satisfaction, and driving overall operational improvements. Proven success in leadership, operational excellence, and organizational development with keen understanding of elements of BPO business. Recognized for inspiring management team members to excel and encouraging creative work environments. Eager to contribute to team success through hard work, attention to detail, and excellent organizational skills. Clear understanding of tasks assigned and professional training in problems and issues solving and communications. Motivating to learn, grow, and excel in the job selected. Skill Highlights

• Project management

• Strong decision maker

• Problem solver

• Leadership

• Pro-activeness

• Service-focused

Experience

Projects Translator - 04/2020 to Present

Wallace Solutions Company Limited, Bangkok City, Thailand Remotely work on different projects assigned by many various clients from Asia and other regions to correctly translate documents per requirements and deadlines. Freelancer Interpreter - 05/2013 to Present

Altranz Ltd, Ho Chi Minh City, Vietnam

Help foreign clients to interpret, translate, communicate, and negotiate in Vietnamese, English, and Chinese via Workshops, Business Fairs, B2B Meetings, International Business Conferences/Summits, etc.

Customer Service Lead Cum HR &Program Specialist for Pinnacle Group & MetLife in USA - 09/2015 to 03/2020

Outsourcing Company, Ho Chi Minh City, Vietnam

• Manage, supervise, and instruct Customer Service Team on daily operations and tasks.

• Provide new hire(s)/member(s) of the team with professional tasks training as needed.

• Review, verify, and summarize each weekly work report of team member.

• Organize and host weekly or urgent team meetings as required.

• Be initiative and representative to communicate with Onshore Team on working process.

• Be proactive to directly report or raise any team’s issues to CEO to grow the team.

• Be a reporter/speaker of the team in the Company’s Quarterly Meetings.

• Ensure workload of each member of the team to be in good flows.

• Collaborate with HR Team on team’s candidates’ interviews and tests evaluations as needed.

• Be the first approval for team members’ leaves/absences.

• Assist clients in USA in Benefits Audits per U.S Labor Law via emails and systems.

• Ensure the Benefits information to be updated in systems and notified to clients correctly.

• Handle, track, and follow up on all assigned resources of APAC region per working policies.

• Guarantee every single issue of clients to be resolved urgently, correctly via emails/systems.

• Work on some short projects with the Onshore Team with committed deadlines, etc. Online Client Support Cum Translator/Interpreter of Marketing Department - 05/2013 to 08/2015 Innoxoft LTD, Ho Chi Minh City, Vietnam

• Cooperate with IT and related departments to fix any issues of clients/customers urgently and effectively.

• Translate all documents related to the Company’s industry into English/Chinese/ Vietnamese and directly interpret for Marketing Department/Marketing Manager via professional meetings and communications .

• Consult clients and customers via Phone and emails.

• Edit and update new software’s contents into systems as required.

• Test new websites’ systems.

• Provide clients with training on how to use their new websites.

• Solve any clients’ problems in timely manners, etc. Intern - 02/2012 to 04/2012

AAA JSC, Ho Chi Minh City, Vietnam

Be an Intern at Cost & Business Strategy Development Department. Part-Time Tel-Consultant - 12/2008 to 12/2011

Tutor Centre, Ho Chi Minh City, Vietnam

• Receive calls from customers.

• Consult customers via phone and meeting in person.

• Offer customers information.

• Provide customers with advice to choose the best services of the Centre.

• Arrange customers’ schedules.

• Record customer’s feedback, etc.

Education

Bachelor Degree: Bilingual Chinese - English Related to Business - 09/2008 to 04/2013 Ton Duc Thang University, Ho Chi Minh City, Vietnam Associate Degree: Export - Import Customs & International Business Management - 03/2012 to 06/2012

University of Economics Ho Chi Minh City, Ho Chi Minh City, Vietnam Skills

Word – Good

Excel – Good

Pivot Tables – Good

Power Point – Good

Presentation – Good

Time Management – Good

Communication – Good

Adaptation – Good

Hobbies and Personalities

• Love music, books, food, travel, communication.

• Love joining social activities and community.

• Have a inquiring, creative, and humorous mind.

• Have a dynamic, enthusiasm, enterprising spirit, and sense of responsibility.

• Be able to work with team and independently.

• Have a strong analytical thinking.

• Have a high sense of problem solving skills.

• Adapt to work under high pressure.

Contact this candidate