Call Center Customer
Resume:
MOGWAPE THEODORAH
MALAPANE
*****************@*****.***
Arlington, TX 76010
SKILLS
Reliable
Quick learner
Well Organized
Team player
Call Center transactions
Telephone Etiquette
Customer-oriented
Cash flow management
Positive and friendly
Strong interpersonal skills
MS Office Suite
Verbal & nonverbal communicational skills
Computer Literate
Customer expectations management
EDUCATION
ST Ignatius College
Polokwane, Limpopo, South Africa • 2009
Call Center Diploma: Customer Services
Kopano Senior Secondary School
Limpopo, South Africa • 12/2007
High School Diploma
PROFESSIONAL SUMMARY
Self-motivated and a great team player. Customer Services professional seeking for better opportunities. Skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer abilities.
Results-oriented and effective at uncovering customer needs, finding solutions and handling objections.
WORK HISTORY
Southwest Farmers Market - General Manager
Arlington, TX • 02/2019 - Current
.Oversee the day-today business operations of the store.
Hiring & training of new employees.
Managed budget implementations, employee reviews, training, schedules and contract negotiations.
Managing Vendor relationships & Orders.
Administrative record keeping and tracking inventory.
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Reduced corporate risk by managing shrink processes and controlling inventory levels.
Ensure that compliance with food safety laws is always meet
Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
Developed and maintained relationships with customers and suppliers through account development.
William Dickie's Distribution Center - Picker Packer
Fort Worth, TX • 11/2019 - 11/2019
Prepared orders for shipment by inserting associated paperwork, tagging boxes and scanning barcodes to upload package data to tracking system.
Scanned packages and boxes and moved to loading dock for shipment.
Picked products for specific routes and estimated weight, height and center of balance to calculate precise placements.
Checked inventory and selected products from specific locations based upon availability.
Collected clothing products from shelves to fill orders, carefully operating their equipment and maintaining accuracy.
Daystar Television Network - Pledge Agent
Bedford, TX • 02/2019 - 03/2019
Responded to customer requests via telephone and email and effectively answered questions and inquiries.
Took pledge information, bank details and caller information and entered them into the system.
Followed up on Voicemails to assist our customers.
Prayed with and gave counseling to about 12% of callers.
Responded to voicemails and made outgoing callbacks to pledge members.
Southwest Farmers Market - Store Supervisor
Arlington, Texas • 07/2018 - 01/2019
Alerted customers to upcoming sales events and promotions.
Trained new staff members on Company's policies and procedures.
Authorized and approved overtimes, sick leaves and did interviews on prospective new staff members.
Responded to all customer inquiries thoroughly and professionally.
Priced merchandise, stocked shelves and took inventory of supplies.
Maintained established merchandising standards, including window, sales floor and promotional displays.
Welcomed customers into the store and helped locate items.
Worked with vendors to schedule more than five daily pickups and multiple weekly deliveries.
Ordered merchandise for the entire store and did inventory on a daily basis.
Placed special merchandise orders for customers.
Completed all point of sales, opening and closing procedures, including counting the contents of the cash register.
Accurately logged all daily shipping and receiving orders.
Southwest Farmers Market - Cashier
Arlington, TX • 01/2018 - 06/2018
Helped customers complete purchases, locate items and join reward programs.
Restocked and organized merchandise in front lanes.
Answered questions about store policies and addressed customer concerns.
Reviewed weekly sales ads and monitored price changes.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Collected and authorized payments of guests.
Worked closely with shift manager to solve problems and handle customer concerns.
Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Worked flexible schedule and extra shifts to meet business needs.
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