CURRICULAM VITAE

ANU K SAMUEL

Area Manager

E-mail - adqjdk@r.postjobfree.com

Mobile - 056-*******

Objective

To be professionally associated with an esteemed organization with an objective to utilize my education and experience more meaningfully and work towards achieving the goals of the organization.

Professional Experience : 15 years

Organization

Designation

Period

Value plus Group LLC

(Cut Pizza, Sim Sim, XShot Coffee, Raju Restaurant, FRYY..)

Area Manager Handling all Brands across UAE.

Nov 2020 – Till Date

Wendy’s International, UAE

Multi Restaurant Manager

Nov 2015 – June 2020

KFC, Devyani Intl LTD, New Delhi, India

Restaurant Manager.

Oct 2011 - June 2015

Burger King, UAE

Assistant Restaurant Manager

Aug 2006 – Sep 2011

Pizza Hut, Bangalore, India

Management Trainee

Aug 2005 – June 2006

Residency Tower,Kerala, India

Service Trainee

May 2004 – Sep 2004

Duties & Responsibilities – Operations

To follow the UAE rules and Regulation, and to create an atmosphere for safe and smooth Running of a Business.

Handling More than 6 Brands and 10 Stores in Dubai, Abu Dhabi, and Alain.

Opening of New Restaurant ( Lead to open Multiple New store Opening in various Brands )

Planning and Targeting Sales, P n’L, People, Resources and Fund flow .

Accomplishes Company human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations. Planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.

Achieves Company operational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change.

Meets restaurant financial objectives by forecasting requirements; preparing an annual budget, scheduling expenditures; analyzing variances; initiating corrective actions.

Menu Engineering, Coasting, Pricing; estimates food costs and profits by adjusts menus.

Controls costs by reviewing portion control and quantities of preparation; minimizing waste; ensuring high quality of preparation.

Publicizes the restaurant by designing and placing advertisements; inviting food editors to review the restaurant; contacting local, regional, and national magazines with feature ideas; encouraging local businesses to hold social events at the restaurant.

Maintains safe, secure, and healthy environment by establishing, following, and enforcing sanitation standards and procedures; complying with legal regulations; securing revenues; developing and implementing disaster plans; maintaining security and sprinkler systems; maintaining parking lot and walkways.

Maintains ambiance by controlling lighting, background music, linen service, glassware, dinnerware, and utensil quality and placement; monitoring food presentation and service.

Updates job knowledge by participating in educational opportunities; maintaining personal networks; participating in professional organizations.

Enhances department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Handling of Social Media, Online portals Dealing with all in terms of onboarding, Menu updating, Rates and other formalities, Contracting, Handling and monitoring Vender portal etc …

Typical Job Responsibilities

Delivering Guest service to the utmost level.

Multiple brand management.

Multiple store management.

Online portal and Media management.

Menu Engineering, Food cost and Rates management.

Prepare the budgeted & actual P&L.

Introducing Offers and marketing Activities with Online partners.

Handling guest complaints and feedback.

To communicate with all customers to ensure satisfaction with all food, beverage & service standards via feedback.

Indenting & Developing Inventory controls and SOP’s.

Negotiating on price and product with Venders /suppliers and Coordinating on better relation.

Looking after purchasing, Stock and Controlling Ware House.

Hiring and Onboarding of New Employees.

Training of employees & Service standards.

Job evaluation of team members, appraisals, Growth, Vacation.

Having good knowledge in Opening of new restaurant, and its needs (Opened Three New restaurant as a Restaurant Manager for Burger king, 2 for KFC, 1 for Wendy’s, 6 for Value plus group LLC)

LSM/PR & Corporate tie-ups & to perform marketing or other promotional services.

To ensure all the Restaurant & all work areas are always following Municipality protocols.

Daily follow up of all the Maintenance work and Guiding Preventive maintains .

Creating SOP’S like Company Policy, Cash Policy, Vacation policy.

To maintain a favorable working relationship with all other company employees

Educational Qualification

Course

Institution

Year of Passing

BSC Hotel Management

CMS Collage Of Science and Commerce, Chennai, India

2003 – 2005

Skills

Good at interpersonal relationship, communication skill and Managerial qualities

Ability in handling Staffs and Scheduling

Ability in handling multiple stores in different locations.

Highly Qualified in Handling Customer Complaints and Responsibilities

Highly Qualified in Organizing, Ordering, Stock Controlling And Waste Controlling.

Ability to meet dead line on time.

Computer Knowledge

Fundamentals of Computer (MS Office, Internet, Data Entry )

Area of Interest

Customer Service and People Management

Maintaining Good and Pleased Working Atmosphere

Trainings Attended

Attended Basic Food Hygiene Course

Attended St. Johns Ambulance First Aid Course

Attended Service Supervisor Course

Attended Basic Management Training

HACCP Level 3 Certified.

Languages Known

English, Hindi, Malayalam and Tamil

Personal Data

Current Address : UAE

Date of Birth : 24th August 1984

Sex : Male

Nationality : Indian

Marital Status : Married

Passport No : F3899847

Visa Status : Employment

Holding Valid UAE Driving License with Own Car

References will be furnished upon request

Declaration

I hereby declare that the statements made in the above curriculum vitae are correct to best of my knowledge and belief.

Place : UAE Yours Sincerely

Date: Anu K Samuel

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