Pretoria Spa Manager
Resume:
CONTACT ME
*****.*******@*****.***
Silverton, Pretoria
South Africa
BIRTH DATE
OTHER INFORMATION
Languages
English, Afrikaans
Interest
Music, Travelling
Knowledge
Word, Excel, Outlook, in-house programs
References
Zjane
All wellness Spa Manager
www.allwellness.co.za
Michelle Gray
Manager HR Maritime
OneSpaWorld / Steiner
SUMMARY
I am a confident, hardworking individual with strong skills to help achieve goals and reaching targets.
Working as a Spa Trainer allows me to work closely with my team to achieve success in our work environment.
EDUCATION
2010 – 2013
Tshwane North College, Pretoria
Completed Diploma
2009
Brainline
Completed Grade 12
WORK EXPERIENCE
APRIL 2021 – CURRENT
SOULSTICE DAY SPA PRETORIA
TRAINER / THERAPIST / GUEST RELATIONS OFFICER
Duties:
Hostess / Gro Front Desk
Dealing with customers
Client bookings, checking in and out
Compliance procedures
Dealing with refunds where needed
Administration and filing daily
Working on ESP System
Doing stocktakes
Doing training on SOD protocols and keeping up with standards
Spa Audits, assessments
Target breakdown and training on upgrade and retail /
Rebook system
Spa progress report per month
Tru log calls/ feedback with reception team
Email checks
Therapist interviews
Induction training
Scheduling product house training with the team
Social media postings and updates
One on one meetings with reps and POA
2020 – 2021
ALL WELLNESS SPA PRETORIA
COSMETOLOGY FACE/ BODY SPECIALIST
DUTIES:
Kalahari facials
Microneedling
Thermage and light therapy
IPL, Acne, Pigment and RF treatments
Cavitation / Fat freeze
Body scans
Waxing and tinting
Massages – hot stone / LT oils
Stocktakes
Follow-up calls
Column management
Timekeeping
Welcoming guest
Spa standard checks
Dealing with booking confirmations
Basic treatments for full day packaging’s
Assisting with payment (cards / cash)
Any Guest complaints and questions
Selling retail products (Kalahari skin care, Mannatech, Avroy Shlain, Lillian Terry oil)
2014 – 2019
ONE SPA WORLD / STEINER USA
ASSISTANT SPA MANAGER / BODY SPECIALIST
Prescription Recommendation
Customer service focus
Treatment procedure
Shared responsibility for a team of 27 colleagues
Administration and accurate record keeping and presentation to Line Manager
Proactive in sales and upwelling of Spa Service with incline to increase revenue
Dealing with any Guest complaints that may arise and resolve it to the best of my ability that the guest will leave satisfied
Presentation of spa boutique and reception area have current promotions accurately displayed and products are up to date
Dealing with any Guest complaints that may arise and resolve it to the best of my ability that the guest will leave satisfied
Manage accurately the scheduling, training, performance and retention of all direct reports, ensuring a multi-skilled and motivated workforce are in place, equipped to deliver great service
Proactive in sales and upwelling of Spa Service with incline to increase revenue
Presentation of spa boutique and reception area have current promotions accurately displayed and products are up to date
Managing the bookings for The Retreat (an exclusive adult’s only space with designated stylish loungers, luxury towels, bathrobes, Complimentary tea and coffee throughout the day, chilled face cloths and free light bites) and to ensure that the guest have wonderful experience • Managing the daily operation of Spa, Salon and Fitness Operations.
Manager the Stock Order so that we have adequate supply both for proper business operations and for guest to enhance their spa experience when they leave the spa.
Report on a daily and weekly basis the operations numbers and the predictions for the days or weeks to come.
Manage accurately the scheduling, training, performance, and retention of all direct reports, ensuring a multi-skilled and motivated workforce are in place, equipped to deliver great service • Training and coaching of new to Spa and Sea Staff
Breaking down Targets to the needs of the business, so that we can achieve a higher yield during the peak times.
Helping with the implementation and managing of the Daily operation, Guest Service and Experience aspect of all Spa Facilities.
Working with a team of 26 staff with responsibilities inc. Training, Mentoring, Setting Goals and Targets.
Achieving Target & Goals set out by Manager.
Handling Guest Complaints as per companies’ policies.
Helping within responsibilities such as Training, port clean & organization of Embarkation Day.
Maintaining Target & Goals set out by Manager
MANAGEMENT TRAINING (LONDON)
Cruise responsibility of a Manager
Roles of staff on board
Quality assurance
Enhancing customer service
Guest with disabilities
Salon sanitization guidelines
Stock control
Commission payment
ADVANCE MANAGEMENT TRAINING (MIAMI)
Reception training
Column management
Time management
Upgrading treatments
Client satisfaction
Customer service focus
HAIR MASTERS MENLYN MALL
2012 – 2013
BEAUTY THERAPIST
Manicure & pedicures
Waxing
Facials, Optiphi facial peel
Massages – Aroma therapy, bamboo, hot stone
Stocktake
Reception duties
Contact this candidate