Customer Service Payroll Clerk

Bonnie G. Welch

*** ***** ***

Madison, NC *****

Ph: 336-***-****.

*************@*****.***

Employment History

The Fresh Market – Corporate Office, Greensboro, NC 27408 3/2011-1/30/2019

Active contributor to Payroll Department’s expectation of consistent, accurate and timely payroll processing while adhering to highest standards of payroll policies and procedure. Partner with store management for optimal accuracy and reduce Global Cash Card usage in off-cycle payroll situations.

Payroll Clerk

- Responsible for bi-weekly payroll of 30 stores (approx.3000 employees). Kronos Timeclock System and Ultipro HRIS experience. Limited experience with ICIMS.

-Provide Internal and external resource interaction and reconciliation in employees’ weekly time clock records for successful accurate payroll output.

- Daily tasks involving customer service call resolution, emails, query reconciliation.

- File maintenance. Maintain tracking data. SSN/name verification through SSA data base.

-Consistently produce positive results for internal and external customers while maintaining courteous and professional demeanor.

-Heavy Microsoft Office usage.

Sears Holdings Corp. – Kmart Distribution Center, Greensboro, NC 27405 9/1992-2/2009

Reduced employee turnover rate by 60% through identifying negative impact issues. Revamped process to identify both management and hourly job candidates with qualifying skill set and positive fit. Execute meetings to resolve issues and reduce conflict. Active member of negotiating team in union contract negotiations of four successful contracts.

Human Resources Generalist

-Recruitment, Interviewing, Onboarding, Coaching and Counseling, Separation interviews.

-Manage statistical reports for training, turnover, and workers’ compensation.

-Supervise bi-weekly payroll system (Kronos/Peoplesoft).

-Customer Service resolution

-Union grievance resolution experience.

- Accounting applications.

Education

Parkland College, Champaign, IL 61821 Accounting Major 1985-1989

PHR Certification 2000

References provided upon request.

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