Personal Officer, Customer Service Associate, Typing & Data Entry Jobs

SYED MURAD HOSSAIN

**** ****** **** **, *********, VA 22003

E-mail: ***********@*****.***

Phone: +1-703-***-****

PROFESSIONAL SUMMARY:

More than seventeen (17) years of experience as Personal Officer, Embassy of Bangladesh, Washington, DC, USA; Customer Service Associate, Customer Service Department, Harris Teeter, 6351 Columbia Pike, Barcroft Plaza, Falls Church, VA 22041; and Account Manager in a renowned Software Testing Training Institute & Job Placement Agency, headquartered in Vienna, Virginia.

PROFESSIONAL EXPERIENCE:

2012-2019 (June 10, 2019): Account Manager with a renowned Software Testing Training Institute and Job Placement Agency, headquartered in Vienna, Virginia, USA.

2007-2011: Customer Service Associate, Customer Service Department, Harris Teeter, 6351 Columbia Pike Barcroft Plaza, Falls Church, VA 22041, USA.

2002-2006: Personal Officer, Economic Wing, Embassy of the People’s Republic of Bangladesh, Washington, DC, USA.

ROLES AND RESPONSIBILITIES:

As an Account Manager, I maintained ongoing accounts of over 7,500 admitted students and consultants of a renowned Software Testing Training Institute and its sister concern -- a Job Placement Agency -- based in Vienna, Virginia. Built and maintained strong, long-lasting client relationships. Familiar with the usage of Intuit QuickBooks Account Management Software and created, customized, sent and tracked invoices of the admitted students and consultants.

During the same period, I also worked as a Collection Specialist, and directly dealt with all past-due accounts in respect of the valued students and consultants for their non-payment or any check or e-payment returned by the bank as unpaid very efficiently and effectively including referring the seriously delinquent accounts -- with the prior approval of the appropriate authority -- directly to the enlisted Collection Agency (Ohio based collection agency: AmerAssist A/R Solutions, Inc, P O Box 610, Pickerington, OH 43147, Phone: 1-877-***-****) and the Attorneys. I also contacted the concerned students and consultants every day to negotiate the repayment of their debts. I used to call them up and obtained information from them regarding their telephone numbers, addresses, credit history, and employment records. Moreover, I also prepared periodical reports on account status, sent email notifications and reminders to the valued students/consultants to get paid on time, and also set up payment plans, etc.

When I represented Harris Teeter as Customer Service Associate, I was able to take excellent care of the customers by satisfying each customer's needs and exceeded their expectations. I was also able to demonstrate the highest level of customer service complying with company standards, policies, and procedures. In addition to my own duties, the Management of the Store was pleased to give me additional responsibilities as Store Detective which involves patrolling the store and watching for shoplifters, and I was able to accomplish my job successfully.

While working as a Personal Officer in the Economic Wing, Embassy of the People’s Republic of Bangladesh, Washington, DC, I performed semi-diplomatic duties relating to all economic activities of the Mission showing the capabilities to handle diverse duties such as preparation of draft correspondence, record notes of discussions of various meetings/workshops/seminars, type correspondence, reports, text and other written materials from rough drafts, arrange meetings, data entry, answering the phone, editing all documents, maintaining filing systems, sending emails, etc.

EDUCATION: High School Graduate 1972

TRAINING:

Successfully completed an 18-week training course on DOS, Word Perfect, Lotus 1-2-32, dBaseIII+ and Windows 3.1 from the CMIT (Centre for Management & Information Technology), Dhaka, Bangladesh, during 1995.

Successfully completed a 2-week training course on Micro Soft Word from Rabbani Computers, Dhaka, Bangladesh during 1996.

TYPING SPEED: 45 wpm

References would be happily furnished upon request

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