Imaging Specialist Customer Service

Vanessa R. Harris

Email: ***************@*****.*** Cell: 615-***-**** Antioch TN

Billing, Finance, and Customer Service

My objective is to utilize my strong communication and interpersonal skills to become a member of a fast growing, goal-oriented team that focuses on customer service and maintaining strong client relationships. My competencies include knowledge of billing and document intake processes, insurance claim adjudication, and providing excellent customer service.

Professional Experience

Financial Services Specialist – MDSave Brentwood TN March 2016 - Present

Research and Resolve Patient Billing Issues, Provider Payment Issues, and Aging Voucher

Review Voucher Status and Process, as Needed

Review Provider Payment Status

Review Voucher Bundles for Completeness

Review Voucher Descriptions for Accuracy and Completeness

Contact Medical Providers to Determine Procedure Status

Process or Cancel & Refund Vouchers, as Required

Share Information for Training/Retraining Needs in the Field

Review Calls and Emails for Quality and Accuracy

Develop and Maintain Systematic Processes

Compile and Record Information Regarding Billing Issues to Identify Trends

Train and Mentor Financial Services Specialists

Keep Financial Services Policies and Procedures Updated

Patient Account Specialist - Fresenius Medical Care – Rx - Franklin TN Feb. 2012 – March 2016

•Payments and Payment arrangements

•Billing questions and follow-up

•Insurance Claim Adjudication

•Worked with social workers and dietitians to find assistance programs for patients

Claims Specialist - Medical Reimbursements of America, LLC - Nashville TN April 2011 – Jan. 2012

•Workers Compensation Claims Specialist

•Obtained accident details, employer contacts, and carrier claims information

•Performed claim verification and documentation

•Billed Workers’ Compensation carriers and providers

•Handled routine follow-up activity with employers, carriers, adjusters, and claimants

Imaging Specialist - Coventry Healthcare - Nashville TN 2003 - 2011

•Research and Repair Coordinator

•Managed scanning production of over 300 recorded scanning documents daily

•Interfaced with providers to retrieve critical billing process information

•Monitored end-to-end billing process

•Handled routine follow-up activity with employers, carriers, adjusters, and claimants

•Assisted in orchestrating and providing team’s training needs

Vanessa R. Harris

Lead Front Desk Receptionist - Centennial Pediatrics - Nashville TN 1999 - 2003

•Managed daily office process flow handling 120 patients’ needs daily

•Serviced in-office and telephonic patients’ requests and issues as needed

•Obtained necessary information for patients’ accounts

•Provided office procedural training to new employees

•Controlled office transactions and equipment/supplies inventory

•Scheduled appointments

Technical Skills

Proficient in New Leaf (Proprietary Software), IBM Lotus Notes,

Microsoft Office Suite, TalkDesk (VoIP software) and Salesforce.

Contact this candidate