Customer Service Representative
Resume:
Cassandra L. Smith
Atlanta, GA *****
Career Objective
Seeking a responsible and challenging position with opportunities for advancement based on merit and contribution.
Qualifications:
Over 35 years of experience in customer service
Effective trainer with strong interpersonal and communication skills
Dedication to superior job performance, initiative, and a strong desire to succeed
Education Luther Judson Price High School - Diploma
Bryman Dental School – Diploma/Dental Assistant
Employment Metropolitan Atlanta Rapid Transit Authority (MARTA) Atlanta, GA
Bus Operator 2006-2022
Transported people from one place to another by bus
Cash American Pawn Shop Atlanta, GA
Pawn Broker 2002-2006
Offered secured loans to people with items of personal property used as collateral.
National Car Rental Atlanta, GA
Lead Driver / Customer Service Representative 1998-2002
Supervised the shift
Recorded and filed maintenance records for each vehicle
Hertz Rental Car Atlanta, GA
Lead Driver / Customer Service Representative 1990-1994
Supervised the shift
Trained newly hired drivers and evaluated the drivers on each shift
Recorded and filed maintenance records for each vehicle
National Car Rental Atlanta, GA
Lead Driver / Customer Service Representative 1982-1990
Supervised a shift of seven drivers for proper route rotation.
Trained new hires on company policies and procedures for customer service
Performed weekly evaluation of drivers on shift
Critiqued and coached drivers on dialogue and knowledge of mobile routes.
Showed customer care for all Elites and Elite Executives
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