Preservation Specialist Property

STEVEN DRINKWATER

*** ** ****** **

Lee’s Summit, Mo.

Cell: 954-***-****

***************@*****.***

PROFESSIONAL SUMMARY

Business professional, friendly Sales Associate adept at working in diverse retail and customer service environments. Innovative Construction Manager successful at finding engaging ways to motivate construction teams to exceed expectations and maintain high standards. Outstanding ability to consistently surpass goals and objectives.

EXPERIENCE / SKILLS

• Guidewire software proficiency

• U.S. Army veteran trained in communication

systems.

• State Farm ECS-proficient in Property and Auto.

• Skilled in project management.

• Excellent oral and written communicator.

• Project scheduling skills.

• Ensuring customer satisfaction through

individual attention.

• Ability to maintain positive interaction with

others.

• Capacity to quickly master new concepts and

procedures.

• Expertise processing invoice and payment

transactions.

• Ethical approach and honest, professional

attitude.

• Effective problem solver.

• Positive outlook.

• Developing and maintaining good customer

relations.

• Excellent organizational management skills.

WORK HISTORY

Installation Supervisor Jan 2021-Present

Rox Inc.

• Manage and perform installation of specialty delivery transfer systems

• Test for accuracy and ensure operating within specified performance standards

• Coordinate with facility managers regarding maintenance and functionality of the system Case Investigator-COVID-19 Contact Tracing June 2020-Jan 2021 Maximus and Colonial Claims Services

• Contact patients to give results of their COVID-19 test

• Collect data that includes symptoms, age, geographic location, and ethnicity in order to determine the who is affected most

• Build list of contacts that may have been exposed to positive patients

• Provide resources for additional health and testing information

• Explain safety measures to help prevent the spread of the virus Insurance Inspector-Underwriting Commercial and Residential February 2020-Present Preferred Reports and Sutton Inspection Bureau

• Contact insureds and agents to schedule and explain details for the inspection.

• Perform a non-invasive, visual examination a commercial business or residential property.

• Measure and photograph interior and exterior for possible issues, and overall condition.

• Collect data for carriers to determine exposure and risks.

• Provide precise and detailed reports for underwriting review. Property Desk Examiner-Adjuster/Inside Property June 2019-September 2019 Pacesetter Claims Services/American Family Insurance

• Determine policy coverage through analyzing investigation data and policy terms.

• Guidewire software used to process claims for the carrier.

• Collaborate with contractors on their estimate to approve for possible supplements.

• Xactimate and Xactanalysis used on every claim to update, build, and adjust estimates from the field.

• Notify insured of coverage or any issues and verified endorsements.

• Settled all claims within authority limits and sent request with recommendations to management for claims outside those limits.

• Constant communication with insured to update status until claim handling was complete.

• Maintained good working relationships whenever an agent, PA, or attorney was involved.

• Closed claims in a timely manner and kept accurate notes within the files for review by management.

Supervising Adjuster October 2018-June 2019

Crawford and Company/ Florida Peninsula/Edison Insurance

• Review Xactimate estimates from field adjusters for accuracy.

• Contact insureds to explain adjusting procedures in order to move their claim forward.

• Correspondence with agents, PA’s, & attorneys when necessary to resolve disputes.

• Make payment requests to accounting after settling claim with insured.

• Request receipts and photos to determine pricing for ALE and Contents claims.

• Review and process supplements to original claims. File Examiner February 2018-October 2018

Crawford and Company/Florida Peninsula Insurance/Edison Insurance

• Reviewed Xactimate field adjuster estimates to determine coverage for Hurricane Irma claims.

• Worked with other team members to provide rapid response to emails from insureds, PA’s and attorneys in order to expedite claim handling.

• Provided assistance to tile roof team to determine supplement and Engineer requests.

• Made first contact with insured to discuss and settle claim.

• Responsible for moving claims to accounting and issuing check request for final payment to insured.

• Requested field and desk adjusters for supplemental claims. Property Claims Adjuster January 2018-February 2018 Crawford and Company/ Mapfre Insurance Company-Puerto Rico

• Analyze photos and estimates from the field to determine extent of liability.

• Research and verify insurance policy coverage.

• Document all findings in concise claims report.

• Calculate and determine settlement to insured.

• Responsible issue payment authority and close claim. File Examiner/Inside Property October 2017-December 2017 Crawford and Company/Florida Peninsula Insurance/Edison Insurance

• Reviewed Xactimate field adjuster estimates to determine coverage for Hurricane Irma claims.

• Made first contact with insured to discuss and settle claim.

• Responsible for moving claims to accounting and issuing check request for final payment to insured.

• Determined and assigned field and desk adjusters for supplemental claims. Property Claim Specialist/Inside Property February 2017 to October 2017 Worley Catastrophe Services/State Farm Insurance Company

• State Farm Inside Property assignment.

• Quality first contact for insured to start property claims process.

• Assign field adjuster inspection and monitor claims from cradle to grave.

• Examine contractor invoices, field adjuster estimates, and close completed claims. Insurance Auto Claim Specialist December 2016 to February 2017 The Best IRS

• State Farm Auto Total Loss assignment.

• Working in a team environment to resolve unsettled total loss claims.

• Customer service skills utilized when making contact with insured and claimant.

• Requirements also included determining vehicle value, setting up and managing rental, and expediting payment to satisfy the claim.

CAT Field Auto Claims October 2016 to December 2016 Eberls Claims Services

• Field Auto with State Farm for Hurricane Matthew

• Utilized State Farm equipment and software to write estimates for Total Loss claims.

• Assignment required alternating between a salvage yard and designated drive-in location.

• Given mobile worker responsibilities to settle already established total loss claims in the field for insureds and claimants.

Insurance Auto Claim Specialist February 2015 to June 2016 Worley Catastrophe Services

• Attached to State Farm Auto Total Loss team.

• Responsible for investigating, determining coverage and policy limits, and settling claims on total loss vehicles.

• Utilizing special skills needed in working with State Farm ECS system.

• Requires constant contact with body shops, salvage vendors, and policy holder to provide accurate and fair claim processing

Claims Adjuster-March 2014-January 2015

Premier Adjusting Services

• Investigative skills used to determine company liability.

• Coordinated with field adjusters to bring swift closure to claims.

• Reviewed policy with insureds to explain coverages. Property Loss Adjuster –Inside August 2013 to February 2014 Gulf Coast Claims Services

• File management, overseeing all claim handling activities from beginning-to-end

• Strengthened customer relations by exhibiting strong customer service skills.

• Reduced expenses by negotiating estimates and bills with contractors. Property Preservation Specialist November 2008 to July 2013 Safeguard Properties-Cleveland, Ohio

Cyprexx Services-Brandon, FL

Assurant Field Services-Austin, TX

• Home inspections that included reporting the condition of foreclosure properties to insurance companies and banks.

• Work requirements include photographing, estimating, and submitting detailed reports.

• Perform maintenance and return properties to pre-foreclosure condition.

• Report, maintain, and monitor all activity at the properties until they are placed back on the market for sale.

Project Supervisor June 2005 to November 2008

Cold Storage Engineering & Technology - Lenexa, Kansas

• Determined project schedules, which included the sequence of all construction activities.

• Managed and performed building cold storage construction projects. Real Estate Agent June 2002 to June 2005

Real Estate Consultants, LLC - Lenexa, Kansas

• Represented buyers and sellers of developed and undeveloped properties.

• Accompanied buyers and sellers to their home inspections and appraisals. Courier May 2002 to June 2005

FedEx – Lenexa, Kansas

• Drove company truck for local and intra-state pick-ups and deliveries.

• Fostered positive working relationships with customers by responding to their questions and concerns.

Owner/Manager January 1985 to June 2005

Lenexa Upholstery, LLC - Lenexa, Kansas

• Provided in-home estimates and repairs

• Hiring and training of all employees

• Coordinated pick-up and delivery operations

• Customer follow-ups

LICENSES

Insurance Adjuster Licenses

Alabama Minnesota New York (in process)

Arizona Mississippi

Arkansas New Hampshire

Alaska New Mexico

Connecticut North Carolina

Delaware Oklahoma

Florida South Carolina

Georgia Texas

Indiana Vermont

Kentucky Washington

Louisiana West Virginia

Michigan Wyoming

Certifications

FEMA IS-01000 Public Assistance Program

FEMA IS-01001 Public Assistance Delivery Model

Florida Citizens

Hartford Accreditation

NFIP

State Farm Auto-US

State Farm Auto-Canadian

State Farm Property

TAPCO/Penn National Accreditation

TWIA/TFPA

Tower Hill

Xactimate 1& 2

Real Estate License-Kansas

EDUCATION

Adjuster Pro West Palm Beach, Florida

Insurance Adjuster Licensing Course

Rockhurst College Kansas City, Missouri

BBA Small Business Management

Metropolitan Community College Kansas City, Missouri Associate of Arts: Business Management

U.S. Army Deployment Frankfort, Germany

Communication Operations and Repair Specialist

U.S. Army Training Ft Monmouth, N.J.

Crypto Communication Repair Specialist

Tarrant County Community College Ft Worth, Tx

Data Processing-Unit Record Equipment

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