Customer Service Crew Member
Resume:
Joel Davila
***** ******** ***, ********, ** ****0
E-Mail: Davila4432 @Gmail.com
Education: Leuzinger High School Lawndale, CA High School Diploma, June 1996 GPA: 3.4
Personal: I am fluent in English and Spanish and have the capacity to communicate extremely well with others. I am detail-oriented and a very determined individual. I have vital leadership abilities and learn valuable skills quickly.
Experience:
Baggage/Ticketing Supervisor, Dnata, June 2021- Current
●Ensures entire flight operation handling follows standard operating procedures.
●Investigates and resolves claims for lost, damaged, and delayed baggage.
●Conducts daily checks of team member performance to ensure compliance with safety, reliability, service, and regulatory standards and guidelines.
●Handles customer service complaints regarding ticketing and baggage.
●Serves as a mentor to the team and resolves possible conflicts.
●Assists with standard check in and ticketing procedures and ensures proper documentation.
Supervisor, Matrix Aviation, May 2015- May 2021
●Provide leadership to Ground Operation employees, with a focus on Customer Service
●Work as a team with all departments to quickly and efficiently process Customers and their baggage and explain boarding processes to ensure on time departures
●Assure all agents receive up to date training in a timely manner. Also, mentoring agents to achieve their full potential
●Ensure all company policies, procedures, and regulations are followed
●Ability to investigate and respond appropriately to inquiries resulting from customers
Supervisor, Swissport USA, April 2014 to May 2015
●Assist customers and perform day to day crew member functions as necessary
●Ensure the team follows established procedures. provide feedback to employees and assist with difficult tasks. Following all company protocol and regulations
●Responsible for all airport operational concerns both terminal and airside
●Relay updates and information to passengers in a friendly and timely manner
●Supervise all airport operations in order to ensure compliance with all applicable federal, state and local rules and regulations
Swissport USA Baggage Service Lead, June 2006 to April 2014
● Implemented safety procedures and standards in handling customer baggage
● Ensured delivery of delayed baggage to rightful owners
● Protected customers baggage from loss, theft and damage by handling properly Handling transactions in a timely manner over sales, delayed, canceled flights and lost luggage
Swissport USA Customer Service, June 2005 to June 2006
● Greet and assist all customers in a prompt, friendly and courteous manner
● Provide check in assistance, ticketing changes, re-booking of itineraries and special service request for passengers
● Board/deplane flights and escort passengers to and from aircraft as needed
● Comply with all safety and airline policies
References available upon request
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