Chacea Knowles

Seabreeze Lane

P.O. Box: fh-*****

***-****/***-****

Email: adqj7b@r.postjobfree.com

Highly motivated professional with 18years of customer service and management experience.

Objective: To acquire a position with the potential for advancement where I can utilize my knowledge and experience.

EMPLOYMENT HISTORY:

October 2015-December 2021 Golf Pro Shop Manager/Albany Resort Bahamas

Maintaining Pro shop/Clubhouse operations

Ordering/Tracking merchandise

Input data and record keeping

Accounts payables -Nexus AP

Meet the needs of various individuals/groups

Responsible for managing staff /staff schedule etc.

Ability to prioritize and handle multiple tasks

Ability to deal with the public and formulate solutions to golf course procedures

June 2015- October 2015 Sales Clerk/Office Clerk /Complete Auto Air Conditioning

Generate and send out invoices

Follow up, collect and allocate payments

Monitor customer account details for non-payments delayed payments and other irregularities

Maintain accounts receivables customer files and records

Communicate with customers via phone, email, or personally

Answer customer questions concerning location, price, and use of merchandise

Prepare inventory and stock

March 2015-Customer Service Representative/3 Pillars Management

Respond to telephone inquiries, providing quality service to customers and associates

Listen attentively to caller needs to ensure a positive customer experience

Strive for quick complaint resolution; commended by supervisor for the ability to resolve problems on a first call and avoid escalation of issues

Excel within a service-oriented company, demonstrating a talent for communicating effectively with customers from diverse backgrounds.

Managed a high volume work-load within a deadline-driven environment.

Completed voluntary customer service training to learn ways to enhance customer satisfaction and improve productivity.

2006-2014-Personnel Manager/Super Value Food Stores Ltd.

Developed appropriate interviewing strategies

Directed the interviews and selection process

Screened applicants appropriately/Background Checks

Selected the most appropriate candidates for a job position

Guide and train new members of the company

Employee services and counseling

Represented and handled Labor Board disputes

2005-2006-Receptiont/Switch Board Operator-Super Value Food Stores Ltd.

2003-2005- Cashier-Super Value Food Stores Ltd.

EDUCATON:

College of the Bahamas/C.E.ES 2007/2012

C.V.Bethel Sr. High: 2000-2003

CERTIFICTES:

HUMAN RESOURCES I &II

BAHAMA HOST (1999)

Other Skills: Knowledge and experience with Microsoft Word, Microsoft Excel and Silverware POS systems.

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