Active Directory Site Administrator

WILLIAM SCOTT

Easley, SC **********@*****.*** 864-***-****

PROFILE

Accomplished technology and systems administration professional, possessing over 14 years of superior technical support and more than three years of IT management and business development. Proven track record of success in data migrations, network connectivity, and both security and database applications. Seeking to deploy effective problem-solving and system optimization skillsets in a dynamic and challenging IT management role.

TECHNICAL SKILLS

Operating Systems: Windows (7, 8, 10, Azure, Office365, Active Directory), Linux, MacOS

Software: Citrix, Zendesk, FootPrints, VMware, Ghost Solution Suite, Spiceworks, SharePoint, ServiceNow, Sangoma, Lotus, Sophos Antivirus, BatchPatch

Hardware/Servers: DHCP, DNS, WINS & Domain Controllers, VPNs, VLANs

Applications & Configurations: EMR applications, Avaya IP, Google Apps, Wireless Access Points (WAP), Network Server Backup (Acronis & System Recovery), WDS, SAP configuration.

Additional Skills: HTML, VMWare ESxi, Sonicwall Firewall installation/Configuration

PROFESSIONAL EXPERIENCE

System Administrator June 2021 – Present

Find Great People (FGP) – Greenville, SC

Administer new users via Microsoft Exchange and Azure Cloud; oversee and implement remote access for all onboarding staff.

Execute new user hardware such as laptops and desktops, as well as train staff in IT orientations regarding new system usage.

Issue phone extensions, accounts and email access via Sangoma VoIP PBX system; monitor server backups.

Manage and provide technical support utilizing Spiceworks ticketing system, and additionally troubleshoot software and hardware issues for users.

Utilize active directory group policies, login scripts, and system modifications to deploy configuration, support, and management of Windows desktop operating systems such as Windows 10, Windows 11, MacOS, IOS

IT Site Administrator April 2015 – June 2021

Electrolux – Greenville, SC

Resolved user service requests in an expedited manner via Microsoft SCCM both onsite and offsite; addressed various hardware issues via ServiceNow.

Provided technical support for 200+ users and ensured highly effective maintenance of workstations printers, and peripherals. Utilized digital technologies to assist customers with setting up the virtual private network.

Performed analysis of business needs for purchase requirements, as well as deployed SharePoint and SAP systems for financial transactions.

Collaborated with colleagues to migrate from Intunes company management software for mobile assets; managed entire company project and upgrade from Blackberry to iPhone 7, then iPhone XR.

IT Support & System Analyst January 2011 – March 2015

New Horizon Family Health Services – Greenville, SC

Analyzed, logged, tracked and resolved software/hardware matters of significance pertaining to networking connectivity issues, printer, servers, and applications to meet business needs. Developed and generalized Windows 7 Image for 27 machines at company’s dental office.

Provided technical support via phone and in-person at all six of the company’s locations; responded to over 200 users and expediently resolved respective trouble tickets to maximize system efficiency. Documented all workflows via FootPrints ticketing system.

Managed the initial setup of healthcare providers and respective access rights to EMR systems; performed regular backups and developed Ghost images of office data prior to software upgrades in a secure manner.

Deployed all new workstations and printers, operating systems, applications, and drives, as well as configured network properties and software. Utilized Avaya IP Office for IP phone and digital setups; executed various script commands to domain machines to streamline networking functionality using BatchPatch and MS WSUS.

EDUCATION & CERTIFICATIONS

ECPI College of Technology - Greenville, SC December 2007

Associate of Applied Arts in Networking and Security Management

ECPI College of Technology - Greenville, SC

GPA: 3.75; Dean’s List

Certifications: Network+ (Plus); A+ (Plus)

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