Customer Service Representative

OLUWAFEMI OLOJEDE

***, ****** **** *****, ****** K2J OC7

613-***-**** E-mail : -***********@*****.***

OBJECTIVE

Seeking a full-time customer experience manager position where I can use my leadership, communication, and interpersonal skills to contribute to the company’s strategic goals.

SUMMARY OF SKILLS

•Eight years of experience in managing people in a diverse workplace

•Possess excellent organizational, effective decision-making skills and an eye for detail and accuracy

•Able to work in a fast-paced environment and able to manage time efficiently

•Proficient in Microsoft word and excel.

•Highly developed analytical and problem-solving skills

•Confident, able to share knowledge, eloquent, and professional speaking abilities as a certified coach

•Strong leadership and team skills

EDUCATION

•Feb, 2021 Paralegal Diploma (Algonquin Careers Academy Ottawa)

WORK EXPERIENCE

Customer Service Representative December 2020 – Till date

Intelcom (Foldams) Ottawa

•Provided excellent customer service experience: assessed clients’ needs and suggested products that best fit their needs.

•Resolved an average of 50 client calls per day and responded to inquiries regarding case management, and as a result, improved client relations and decreased complaints.

•Conducted phone surveys on customer satisfaction; findings helped management to identify key areas for improvement.

•Trained and provided coaching support to both new and seasonal staffs thereby improving their confidence in carrying out daily tasks.

•Supervised the activities of customer service representatives for better efficiency on the job.

Sales Consultant/Customer Care February 2014- November 2019

Freedom Assembly Rehoboth Centre

•Furnish customers with specific information about the company.

•Analysing product or service recommendations for clients with strong customer service skills.

•Professionally answering client questions and inquiries while building and maintaining a healthy, long-term relationship with clients.

•Building company brand towards customer retention on a long-term basis

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