Integration Manager Contact Details
Resume:
Contact Details
Address: Middelburg Mpumalanga
Phone: 083-***-****
Email: ***********@*****.***
Languages
Afrikaans
English
Drivers License
Code EB
Qualifications
Sage Pastel Partner Intermediate 2020
Sage Bookkeeping 2019
Sage Business Cloud Accounting 2019
Road to Service Excellence 2016
Cobit 5 2013
Itil Service Offering & Agreements 2012
Itil V3 2011
Foundation Management GIBS 2008
Linux 2008
Supervisory Skills 2005
Investors in People 2004
Process Design 2004
Account Service Management 2001
Financial Information 1995
MS Office & MS Windows courses
Contact Details
Address: Middelburg Mpumalanga
Phone: 083-***-****
Email: ***********@*****.***
Languages
Afrikaans
English
Drivers License
Code EB
Qualifications
Sage Pastel Partner Intermediate 2020
Sage Bookkeeping 2019
Sage Business Cloud Accounting 2019
Road to Service Excellence 2016
Cobit 5 2013
Itil Service Offering & Agreements 2012
Itil V3 2011
Foundation Management GIBS 2008
Linux 2008
Supervisory Skills 2005
Investors in People 2004
Process Design 2004
Account Service Management 2001
Financial Information 1995
MS Office & MS Windows courses
CURRICULUM VITAE OF:
CAROLINE BARNARD
WORK HISTORY
KLUB 31 2021 – Current
Stock Controller & Adminstration
Responsibilities:
Maintaining the supply and demand of inventory
Ensure adequate stock is available
Handle stock purchase and delivery
Enter inventory data in Odessy system
Verify receipts and purchase contents
Prevent overstocking and ordering
Compile reports of inventory and supply balances
Handles damage stock control
Conduct inventory audits
Manage Petty cash purchases
Payments of Creditors
Handles Customer Complaints
Staff Management
TIAUTO 2020 – 2021
Administrator
Responsibilities:
Proactively monitor and mange client satisfaction
Financial management
Continual service improvement
Maintain relationships with clients and monitor satisfaction
Contract management
Office Administration
Buy and sell of products
Debtor and Creditor Management
NOTABLE SKILLS
WORK HISTORY
EDUCATION
REFERENCES
CURRICULUM VITAE OF:
CAROLINE BARNARD
WORK HISTORY
BCX 2012 – 2019
Senior Service Integration Manager
Responsibilities:
Proactively monitor and manage client satisfaction.
Risk management, service improvement management and capacity management.
Financial management
Continual service improvement
Maintain relationships with clients and monitor satisfaction
Manage compliance with SLA’s
Contract management
Service level management
Supplier management
Manage user satisfaction
BCX 2011 – 2012
Service Integration Manager
Responsibilities:
Proactively monitor and manage client satisfaction.
Risk management, service improvement management and capacity management.
Financial management
Continual service improvement
Maintain relationships with clients and monitor satisfaction
Manage compliance with SLA’s
Contract management
Service level management
Supplier management
Manage user satisfaction
WORK HISTORY
BCX 2007 – 2011
Service Delivery Manager
Responsiblities:
General management
Business analysis
Change management
Project management
Resource management
Financial management
Maintain relationships with clients
Manage and monitor customer satisfaction
Management of SLA's and monitoring of adherence
Contract negotiation and management
Human Resource Management
Perform monthly forecasting operational expenditure
Asset Management
Always ensure that all requests from users for assistance are handled promptly and effectively
Regularly monitor the incidents, status and speed of resolution of enquiries and problem and be pro-active in devising improvements and recommending changes to systems, products or services.
Training and development of employees
Continuously assists staff in understanding their functions, roles and responsibility within the division
Responsible for planning and administering all purchasing activities, selecting sources of supply, approving purchase orders and negotiating terms of contracts
CENTRE OF EXCELLENCE TEAM LEADER at BCX, 2005 to 2007
SENIOR SYSTEMS ENGINEER at BCX, 2000 to 2005
CUSTOMER ENGINEER at BCX, 1999 to 2000
NOTABLE SKILLS
WORK HISTORY
EDUCATION
REFERENCES
CURRICULUM VITAE OF:
CAROLINE BARNARD
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