Logistic Coordinator Customer Service

ELISABETH PÉREZ LÓPEZ

PROFESSIONAL EXPERIENCE

CONTACT

CURRENT COURSES

LANGUAGES

PERSONAL SKILLS

Nationality: Spanish

Residence: Malta

Phone: +34-636******

Email: ***.*********@*****.***

Galego / Spanish: Native

English: B2 - C1

Italian: B2 - C1

Excellent comunication skills. Ability to share,

acquire and transform information.

Familiar with lastest trends in digital age,

business models and implementation.

Willingness to go extra mile to keep the job done

Cooperative and team oriented

Strong deal and negotiation mindset

Conflict managment and resolution

DIGITAL SKILLS

Data Analysis: Power BI, Tableau,

Google Analytics, Microsoft Dynamics 365

Comunication: Keynote, Prezi, PowerPoint

CRM: Salesforce; Hubspot

Web Design: Wordpress, Squarespace, CCS

SCRUM FOR AGILE P.MANAGMENT

University of Maryland July 2021

TABLEAU FOR DATA VISUALIZATION

University of Maryland July 2021

JIRA SOFTWARE

Atlassian University August 2021

GOOGLE ANALYTICS

Google Learning Program October 2021

NON ACADEMIC

COURSES

LOGISTICS & WAREHOUSE MANAGMENT

ADAMS Academy October 2020

BUSINESS COACHING EXPERT

INTEGRA 2013

PUBLIC RELATIONS AND PROTOCOL

University of A Coruña 2010

2006 - 2009 Bsc. Tourism

CENP (Centro Español de Nuevas Profesiones)

ACADEMIC BACKGROUND

09/2012 - 01/2015

A CORUÑA

Active search of partners and potential business for collaboration to enroll interns Managment and organization of Welcome Programs and language courses In charge of interns’ hosting, transportation and cultural intergation Coaching interns across the entire program with remarkable attention to interviews preparation in their foreign languages (spanish and galician) and follow up. Support to the Coordination Department in order to enhance EU programs Responsible of final evaluation and reports regarding both sides (intern and partner) 12/2015 - 04/2016 Logistic Coordinator DECORGA PINTURA S.L.U A CORUÑA

Planning and managing national and international travel, acomodation and local transportation of the employees.

Responsible of rescheudle updates and business related changes applied to the employees

01/2012 - 04/2012

ITALIA. Calabria

Leonardo Da Vinci Internship. ERASMUS + Program.

Key Compentences

Marketing, Business Applied Statistics, Accounting, Hotel Managment, Business Development.

2004 - 2006 V.T. Administration and Finance

IES Terra de Trasancos

Key Competences

Accounting, Business Managment, Human Resources.

10/2016 - Present Executive Rental Sales Agent I SIXT RENT A CAR A CORUÑA

Daily market analysis and BI report identifying business oportunities, compentence’s marketing strategies applied to gain market share. Responsible to identify and model KPIs related to internal and external logistics, market dynamics, customer engagment.

In charge of business quality auditory, appliying regional, national, ainternational procedures and protocols including ISO normatives.

Coaching and mentorship of inboard employees.

Managing customer’s booking and attention.

Awarded in the Nacional Event SALES & SERVICE SIXT SPAIN 2018. Category: Best CES Spain .

04/2015 - 10/2015 Rental Sales Agent I ENTERPRISE RENT A CAR 10/2010 - 08/2011 Tourism Technician ASOCIACIÓN DE EMPRESARIOS DE TURISMO DO EUME

COMARCA DO EUME

Tourist Technical Guide: National Park “Fragas do Eume”, Etnographic Musseum of “A Capela”, Castell of Moeche.

Sales and customer service

Check in – Check out

Reservations

Troubleshooting

DIGITAL MARKETING

University of Galileo and

Hubspot Academy l Currently

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