Sales Associate Service Delivery
Resume:
Kat Sautter
Lubbock, TX *****
***.*.****@*****.***
Authorized to work in the US for any employer
Work Experience
Server/Bartender
Twin Peaks Restaurants - Lubbock, TX
January 2020 to Present
• Greet guests in a friendly, positive manner and make them feel at home.
• Exhibit selling techniques cum proper knowledge, and service delivery of both alcoholic and non- alcoholic beverages.
• Utilize silent service approach and maintain a clean environment.
• Itemize bills correctly and secure payment as required.
• Bid guests farewell by using guest’s name when known, and inviting them to come back.
• Replace inserts, clean menu covers, and maintain professional appearance of the area.
• Answer telephones in service areas.
• Direct calls where necessary.
• Maintain clean environment.
• Maintain high level of professionalism that will attract guests to want to return to the property.
• Respond appropriately to guest needs and do so with a sense of urgency.
• Performs other job related responsibilities when assigned. Server/Cashier
Buffalo Wild Wings - Lubbock, TX
February 2020 to June 2020
• Greet guests in a friendly, positive manner and make them feel at home.
• Exhibit selling techniques cum proper knowledge, and service delivery of both alcoholic and non- alcoholic beverages.
• Utilize silent service approach and maintain a clean environment.
• Itemize bills correctly and secure payment as required.
• Bid guests farewell by using guest’s name when known, and inviting them to come back.
• Replace inserts, clean menu covers, and maintain professional appearance of the area.
• Answer telephones in service areas.
• Direct calls where necessary.
• Maintain clean environment.
• Maintain high level of professionalism that will attract guests to want to return to the property.
• Respond appropriately to guest needs and do so with a sense of urgency.
• Performs other job related responsibilities when assigned. Cocktail Server/Bartender
Savage Tavern - Lubbock, TX
June 2018 to December 2018
• Greet guests in a friendly, positive manner and make them feel at home.
• Exhibit selling techniques cum proper knowledge, and service delivery of both alcoholic and non- alcoholic beverages.
• Utilize silent service approach and maintain a clean environment.
• Itemize bills correctly and secure payment as required.
• Bid guests farewell by using guest’s name when known, and inviting them to come back.
• Replace inserts, clean menu covers, and maintain professional appearance of the area.
• Answer telephones in service areas.
• Direct calls where necessary.
• Maintain clean environment.
• Maintain high level of professionalism that will attract guests to want to return to the property.
• Respond appropriately to guest needs and do so with a sense of urgency.
• Performs other job related responsibilities when assigned. Server/Waiter
Cujo's Sports Bar - Lubbock, TX
November 2017 to May 2018
• Greet guests in a friendly, positive manner and make them feel at home.
• Exhibit selling techniques cum proper knowledge, and service delivery of both alcoholic and non- alcoholic beverages.
• Utilize silent service approach and maintain a clean environment.
• Itemize bills correctly and secure payment as required.
• Bid guests farewell by using guest’s name when known, and inviting them to come back.
• Replace inserts, clean menu covers, and maintain professional appearance of the area.
• Answer telephones in service areas.
• Direct calls where necessary.
• Maintain clean environment.
• Maintain high level of professionalism that will attract guests to want to return to the property.
• Respond appropriately to guest needs and do so with a sense of urgency.
• Performs other job related responsibilities when assigned. Sales Associate
Victoria's Secret - Lubbock, TX
March 2017 to December 2017
• Greet customers and acknowledge their needs and requests.
• Engage customers in discussion on quality, type and number of product desired for purchase.
• Suggest merchandise choice on the basis of a particular customer’s needs.
• Offer advice to customers on how to make use of and care for a product.
• Offer advice to customers with regards to services or specific products available.
• Give detailed explanation on benefits of utilizing a particular product.
• Acknowledge and give answers to customers concerns and inquiries.
• Demonstrate how a product works as applicable.
• Make reference to discounts and prices as well as trade-in allowances, delivery dates, credit terms and warranties.
• Organize sales, contract and receive payment via check; credit card or cash payment. Retail Store Sales Associate Resume
Education
Completed 2 semesters in Business
South Plains College - Lubbock, TX
August 2015 to May 2016
High school or equivalent in Business
Frenship High School - Wolfforth, TX
May 2015
Skills
• Micros POS
• Serving Experience
• Bartending
• Host/Hostess
• Restaurant Experience
• Banquet Experience
• POS
• Food Service
• Aloha POS
Certifications and Licenses
Food Handler Certification
Assessments
Sales Skills: Influence & Negotiation — Highly Proficient May 2019
Using influence and negotiation techniques to engage with and persuade customers. Full results: Highly Proficient
Receptionist — Highly Proficient
December 2019
Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Highly Proficient
Customer Focus & Orientation — Highly Proficient
July 2020
Responding to customer situations with sensitivity. Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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