Entry Specialist Data
Resume:
JACQUELYN L BURLEY
**** ******* ***., ***** ************, FL 32209 US
Phone: 904-***-**** Fax Number: 904-***-****
*********@*****.***
Objective: To become employed with your company to utilize my knowledge, skills, and abilities individually and as a team member, while exemplifying a sound work ethic, and to meet the company’s goals while adhering its policies, procedures as well as core values.
Experience
09/27/2021 – 03/01/2022 Data Proc I
Maximus, Inc. – Remote
07/01/2020 – 07/21/2021 Customer Service Representative
Data Staff Inc. (Maximus)
Contact Tracer - FLDOH, VTDOH and CODOH
Duties:
Complete training modules and team training
Sign into Spreadsheet to request case assignments
Work assigned cases from a queue
Make outgoing calls to close contacts of the IP
Interview cases and record symptoms
Enter missing information in profile / Add notes
Provide CDC guidelines for COVID-19 prevention, quarantine and isolation
Look up vaccination sites and schedule appointments (CO DOH only)
Use Microsoft Teams, DM, Zoom and Outlook
10/7/2019- 11/12/2019 PECO II - Trainee
City of Jacksonville (JSO) – Communications
Duties:
Call Taker:
Receive 9-1-1 calls and initiate incidents
Contact FHP, JFRD, and other agencies
Answer various requests by phone
Answer non-emergency, citizen inquiries, officers’ requests
Run VIN and Tag numbers
Applications: PMAM, ARMS, CAD, and etc.
Dispatch:
Send initiated incidents to units, respectively
Resume – Jacquelyn L Burley
10/10/2016 – 09/27/2019 Data Entry Specialist Lincoln Financial Group, Inc. (Contract) Duties:
Receives and reviews clients' personal and financial data and enters the information into various financial planning software tools. Identifies missing or inconsistent data and communicates open items to advisors or other internal stakeholders for follow up.
Works in conjunction with internal business partners to provide support to advisors and their staff on technical, software, and planning questions.
Tracks open issues to ensure resolution within established guidelines.
Carries out duties in compliance with all state and federal regulations and guidelines. Complies with all company and site policies and procedures.
Makes a positive contribution as demonstrated by making suggestions for improvement and learning new skills, procedures and processes. Performs other duties as required.
Education:
Bradwell Institute, Hinesville, GA High School Diploma -
Savannah Vocational Tech. School Savannah, GA Certificate Data Processing
Stenotype Institute Jacksonville, FL
FCCJ at Jacksonville- Jacksonville, FL
Earned Office Support Technical Certificate
Office Software Applications Management – courses (AS Pending completion)
Conflict Resolution Course: Minneapolis, MN – NWA Headquarters
Abilities:
Able to work under time constraints in fast-paced environment Clerical and Data Entry: keystrokes- 12,000 alpha; 13,000 numeric Typing: 60 wpm; Steno- 100 wpm; Dictaphone transcription.
Skills:
Strong written and oral communication skills, influential and persuasive among team members, Conflict resolution skills,
MSWord-proficient, Access-Beginner, PowerPoint-Intermediate,
Outlook-intermediate, Excel, AS400, LaserVault, RightFax, CTS, EPAS.
MS Teams, Zoom conferencing, Onelogin, NBS, Amazon Workspace
Character:
Excellent work ethic, honest, punctual, dependable, flexible; courteous, helpful and respectful to others, self motivated, goal driven, fast learner and active listener.
Resume – Jacquelyn L Burley
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