Ruth Baker *** E *th St. #*

Crooks SD *****

605-***-**** adqiyy@r.postjobfree.com

Ruth J. Baker

Objective

I would like to be a part of a company that I can fit in and grow with. I have 20+ years in customer service from retail to call center experience. I have many skills in and out of customer service and am always looking to learn more.

Experience

11/2019 - Present Centurylink Sioux Falls, SD Dispatch Specialist - load jobs per type and skill to certain techs in assigned areas - move jobs, assist techs with jobs, assist field supervisors with moving jobs to and from techs and other issues they may need assistance with.

06/2017 – 08/2019 Premier Bankcard Sioux Falls, SD Customer Service Agent ll § Take inbound calls from credit card customers § Assist customers with billing issues, website, payments § Transfer to other departments depending on need of customer .

06/2012 – 06/2017 Total Card, Inc Sioux Falls, SD Senior Customer Service Agent § Take inbound calls from up to 18 clients credit card customers § Assist customers with billing, product information, account activation/closure § Assisted correspondence department with returned mail and other tasks .

09/2011 - 05/2012 AeroTek/Wells Fargo Sioux Falls, SD Mortgage Research Specialist § Researched foreclosures from 2009 – 2010 per government request of top 3 mortgage lenders in the US § Researched files to make sure that customers were not foreclosed on in error causing financial hardship.

10/2010 - 9/2011 Stream Global/NIKE Sergeant Bluff, IA Customer Service Agent § Take inbound calls from customers § Assisted with billing, payments, product information, website assistance § Product exchanges, launches and other issues customer may have .

Education

1976 - 1980 Davis Senior High Davis, CA Diploma § Medical Office and Animal Science

References are available on request.