Customer Service Pretoria

CURRICULUM

VITAE

OF

SHEHREHZAA GOOLAM

Personal Information

Name : Shehrehzaa

Surname : Goolam

Date Of Birth : 14 June 1998

Identity Number : 980**********

Gender : Female

Marital Status : Single

Address : 60 Kiewiet Street

Kwaggasrand

Pretoria West

0183

E-mail Address : ****************@*****.***

Contact Number : 078-***-****

Nationality : South African

Language Spoken : English

Health : Excellent

Hobbies : Swimming, Netball, Baking

License : Yes, Code 8

Tertiary Qualifications

Name of Institute : Skyy Aviation Academy

Courses Completed : Air Travel and Customer Service with Cabin Crew

Duration : 1 Year (February 2016 – February 2017)

Components Completed : The Foundation Of The Aviation Industry

: Commercial Airline Client Environment

: Commercial Airport Client Environment

: Aviation Codes

: Check – In – Procedures

: Introduction To The Airfreight Industry

: Basic Aviation Service Standard

: Reservations And Ticketing

: Middle Eastern Etiquette

: Basic Travel Agency Procedures

Additional Tertiary Qualifications : Amadeus – Computer Reservations System

: Cabin Crew

: Safety and Emergency Procedures

: Aviation Fire

: Aviation Medicine

: Aircraft Specifics

: Dangerous Goods and Hazardous Cargo

: Ditching

: Aviation General and Air Law

High School Qualifications

Name Of School : Greenbury Secondary

Highest Standard Passed : Grade 12 (2015)

Subjects : English

Afrikaans

Mathematical Literacy

Life Orientation

Business Studies

Geography

Tourism

Employment History

Bidair Mango Customer Service Agent : 25 June 2018 – 12 February 2020

Contact Reference : Shenaira (DM) – 081-***-****

Menzies Aviation Customer Service Agent : 12 March 2020 - current

Contact Reference : Craig ( TL) – 083-***-****

TO WHOM IT MAY CONCERN

I am a highly motivated individual who possess the traits of a reliable and honest young woman, who values responsibility and punctuality. I am result driven, logical and methodical with my approach to achieving tasks and objectives. I see myself as someone who has good interpersonal skills which allows me to work well in a Team as well as individually and adapt efficiently and timeously to change . I am always seeking to broaden my knowledge and to grow as a person . Even though we currently not laid off but with Mango being grounded, we have not been called in to work since March. I am looking for stability.

I am confident that I can be an asset to your company should I be awarded the opportunity. I give my 110 percent to any task allocated to me and I am up for any new challenge as I believe ‘Knowledge is Power’

Yours Sincerely

Shehrehzaa Goolam

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