Csr Administrative Assistant

ROSEMARY R. MIRAMONTES

Carrollton, Texas *****

Tel: 214-***-**** • e-mail: **********@*****.***

SUMMARY / PROFESSIONAL EXPERIENCE

− Experienced Executive Administrative Assistant in cross-functional corporate with management departments for collection of data, providing resources and preparing presentations.

− Working effectively, conceptualize, prioritize objectives, and exercising independent judgment based on organizational policies and activities.

− Coordinating with leadership to identify information requirements.

− Team member with comprehensive and dependable skills, experience in confidential critical competencies, knowledge/skills to prioritize multiple & concurrent projects simultaneously.

− Coordinating work with operational team members with direct instruction / supervision as assigned or working independently.

GLOBAL HOME FINANCE, INC. Nov. 2020 – Present

Marketing Specialist / Administrative Assist. / CSR

Marketing Duties: Refurbished GHF’s product sheets to have a more modern look for various loan products they offer – FHA/VA, USDA, Conventional, Jumbo Loans as well as ITIN Programs. Created a new leave behind folder to insert our product sheets for our clients and potential client base. Prepare new business cards for all Loan Officers. Created and ordered all company signs with new logo. Ordering of supplies needed for the office.

Mortgage Broker Agreements: Prepare Lender Applications and Broker Renewals for Global Home Finance, Inc. Set-up portals of approved lender applications and registration of loan officers and processors for access.

Customer Service Representative: For Global Home Insurance Services Corporation, as CSR I am liaison between company

& client. I provide insurance service information for current clients, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. I am genuinely excited to help our customers. I am empathic, patient, have self-control taking responsibility using my clear communication skills. YOUNG PRESIDENTS’ ORGANIZATION Feb 2019 – Apr 2020 Marketing Collateral & Badging Coordinator (Contract)

Providing administrative and marketing support.

Working in Salesforce, SharePoint and Connect to verify members' information, other general task management tools and submitting expenses using Concur.

Participating in the planning and organization of 40-50 events per year.

Attending events as required for setting up and managing

Fulfilling inventory and upkeep of YPO Family promotional swag and supplies. DEPARTMENT OF HOMELAND SECURITY (FEMA) Oct 2017 – Jan 2019 IA Reservist/ ASPS

Dispatched to natural disaster areas to meet with survivors.

Collected required data and compiled spreadsheets of registrants.

Provided survivors with resources for Transitional Sheltering Assistance (TSA), Home Inspections for Travel, Trailers & Mobile Homes, Community Outreach and Partnerships, Home Inspections, etc. ANGELS OF CARE HOME HEALTH Sep 2011 – Sep 2016

Home Health Care Provider

Homecare of my son after a serious accident.

Knowledge of care: ventilator care, trach, colostomy, suprapubic catheter, peg/feeding tube, bathing, transport of patient. M+W GROUP May 2007 – Sep 2011

Marketing / Administrative Services

Liaison between marketing communications group and management preparing proposals/qualifications, financial budgets & reports.

Advising and assisting management in clarifying protentional requests.

Coordination with company managers and leadership to identify information requirements for proposals and qualifications.

Clerical and administrative duties of company operations.

Communicating with internal/external clients during life cycle of project timelines.

Managing multiple projects simultaneously.

TRANSWESTERN COMMERCIAL SERVICES Oct 2005 – May 2007 Marketing / Administrative Services

Member of the Marketing Communications Group with responsibilities which includes production, data collection of marketing deliverables, business development support, marketing financial budgets & presentation creation.

Coordination with company managers & leadership to identify information requirements for proposals and qualifications.

Clerical and administrative duties of company operations. CUSHMAN & WAKEFIELD OF TEXAS, INC Sep 2000 – Sep 2005 Marketing Coordinator/Graphic /Desktop Publisher

Effective marketing development administrative support; advertising, PR, and other integrated marketing / administrative functions.

Communicated with the Regional Director and cross-functional teams in preparing reports and data collection internally and externally.

Coordinated with company managers & leadership to identify information requirements for proposals and qualifications.

Provided clerical and administrative duties for company operations.

Managed multiple projects simultaneously.

ROGERS-O'BRIEN CONSTRUCTION COMPANY 1996 – Sep 2000 Administrative / Marketing Coordinator

Created company branding initiatives working with outside designers and vendors

Creation of company stationary, business cards, etc., from jobsite signage to vehicle signage.

Data collection of incoming marketing proposals to achieve winning contracts.

Updating and maintaining of company brochure, project information and resumes.

Project photography of company projects, maintained project photos, negatives, transparencies, and slides. EDUCATION

Woodrow Wilson HS

High School Diploma

Technologico de Monterre, Mexico

2-year Spanish Minor

SKILLS

• Microsoft Office Suite – Word, Excel, Publisher, PowerPoint, Outlook

• Adobe Acrobat

• Adobe Creative Suite - Illustrator, Photoshop, InDesign,

• QuarkXPress

• Project Management - Smartsheet

• CVENT – Event platform software

• CRM Systems and Practices - Salesforce, SharePoint, Connect

• Concur

• Ezlynx

• Point

• Dropbox

LANGUAGES

• English / Spanish – Bilingual

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